Shared
Services
SA
SA Government Banking
Transition
Shared Services SA
Presented by Julian Hayward
Wednesday, 18th September 2013
Shared
Services
SA
Banking Services
• RFP process managed by DTF Government
Accounting Reporting and Procurement
– Banking Contract Management
• Open market tender 4 majors responded for all
services plus some second tier for purchase cards
• CommBank was preferred supplier for Transactional
and Merchant services, ANZ retained purchase cards
2
Shared
Services
SA
Banking Services
 Existing Providers
 Transactional – Westpac
 Merchant – ANZ
 Purchase cards – ANZ
 New Providers
 Transactional – CommBank
 Merchant – CommBank
 Purchase cards – ANZ
3
Shared
Services
SA
The Project Team
•
DTF Buddy
•
DTF ICT Lead
•
Agency Champion
•
CBA Implementation Representatives
•
Shared Services, Project Lead and Process Masters
Communication should be directed through the DTF Banking Transition
Project Team in the first instance and will be distributed to the wider
team accordingly and filtered through weekly team meetings where
relevant.
The DTF Banking contract management email address is as follows;
BankingContractManagement@sa.gov.au
4
Shared
Services
SA
Governance Structure
Governance
Group
Agency
Champions
Agency Project
Teams
Michael Gunn
DTF Sponsor
Chris Oerman
GSG Sponsor
Steering Group
Phil McMahon
GSG Business
Owner
Alison Baum
DTF Project
Manager
GSG Working
Group
Ben Seedsman
Commonwealth Bank
Project Manager
Implementation
Managers
Mike Baker
ITC Principal
Consultant
GSG Project
Manager
Service SA/
eGovernment
Project Manager
SSSA Project
Team**
Service SA/
eGovernment
Project Team
5
Shared
Services
SA
WoG Banking Transition – Roles and
Responsibilities
Who
What
DTF
Overall accountability for the BT Project and each successful TU.
Agency communication
CommBank / Westpac / ANZ direction and contractual management
Principle ICT
Consultant
Provide advice as required and take a WoG view (co-ordinate all ICT changes)
CommBank Project
Manager
Co-ordination of all Implementation Managers
Status reporting
Implementation
Manager (CommBank)
Reference Project
Charter (draft Dec ‘12)
1. Manage all activities (detailed transition schedule) and co-ordinate all stakeholders weekly in a
forum;
2. Checkpoints / Gates for the acceptance and sign off of key deliverables;
3. Manage delivery of key milestones at the end of project stages;
4. Confirm dependencies between activities to sequence them correctly;
5. Confirm any schedule constraints that may apply to activities or milestones;
6. Co-ordinate all CBA training as per training plan;
7. Co-ordinate roll-out and testing of all banking products
Agency Champion
Execute and or coordinate all matters relating to the banking transition & merchant facilities in line
with their specific agency requirements.
Main communication point to DTF, CBA & the Project Team and also from within their own agency
with regard to progress and required outcomes.
GSG PM
Co-ordination of all SSSA changes
Banking Transition
Program Director
(Service SA / eGov)
Co-ordination of all eGovernment (bizgate) and Service SA changes
SSSA Process Master
(or nominated rep)
Deliver required Business Unit changes for each transitional unit.
Shared
Services
SA
The Transition Project
New banking arrangements for Transactional and Merchant
banking commenced March 2013 (1st transition of services).
The transition was proposed to be completed in phases:
1. Agencies not clients of Shared Services SA
• These were largely completed by the end of June 2013
2. Client Agencies of Shared Services SA
• AP/FA/AR
• Payroll
• These are to be completed by end of November 2013
7
Project Risk Assessment Summary
20
18
16
14
12
10
8
6
4
2
0
Number of Risks
Shared
Services
SA
12
11
9
7
Extreme
High
Moderate
Risk Categories
Low
8
Shared
Services
SA
Why 12 months?
• Changes to the structure of the SA Government, in particular
the implementation of a Shared Services function
– Lack of clarity on banking structure
• Changes to the Banking environment
– Approximately 10 years since Westpac contract
– Opportunities to explore new banking services
• Business as usual changes
– mandatory
• Business Improvement opportunities
– Considered and assessed based on impact of proposed
transition date.
9
Shared
Services
SA
Why 12 months? (cont.)
• Shared APCA ID’s
– In particular between Payroll and Direct Debit (receivable) services
• Management and closure of Westpac Accounts
– Existing Debtors
– Unpresented Cheques
•
Resource availability
•
Incomplete Machinery of Government changes
10
Trans itional Unit
Shared
Services
SA
M arch
4 11 18 25
Public Trus tee
Payroll
Parliam ent SA
Payroll
Electoral Com m is s ion of South Aus tralia
Payroll
Funds SA
Payroll
Auditor-General’s Departm ent
Payroll
Courts Adm in Authority
Payroll
Accounts Payable (FAST)
Departm ent for Correctional Services
All excl Payroll
Payroll
South Aus tralian Fire and Em ergency Services Com m is s ioner
All excl Payroll
Payroll
South Aus tralian Touris m Com m is s ion
All excl Payroll and Bizgate term inals
Payroll
Hous ing SA
Accounts Payable
Payroll
SACE Board of South Aus tralia
Accounts Payable
Payroll
Dept for Education and Child Developm ent
All excl Payroll and Bizgate term inals
Payroll
Dept for Treas ury and Finance
All excl Payroll and Bizgate term inals
Payroll
Dept for Com m unities and Social Inclus ion
All excl Payroll and Bizgate term inals
Payroll
DFEEST
All excl Payroll and Bizgate term inals
Payroll
TAFE SA
All excl Payroll and Bizgate term inals
Payroll
DEWNR
Trans actions
Payroll
Dept for Prem ier and Cabinet
All excl Payroll and Bizgate term inals
Payroll
Arts – South Aus tralia
All excl Payroll and Bizgate term inals
Payroll
SAPOL
All excl Payroll and Bizgate term inals
Payroll
Attorney General’s Departm ent
All excl Payroll and Bizgate term inals
Payroll
DPTI
All excl Payroll and Bizgate term inals
Payroll
Defence SA
All excl Payroll
Payroll
DMITRE
All excl Payroll and Bizgate term inals
Payroll
PIRSA
All excl Payroll and Bizgate term inals
Payroll
Dept for Health
Corporate bank accounts - AP
Corporate bank accounts - AR
Payroll
Motor Accident Com m is s ion (payroll only)
1
April
8 15 22 29
M ay
6 13 20 27
June
3 10 17 24
1
July
8 15 22 29
Augus t
5 12 19 26
2
Se pte m be r
9 16 23 30
Octobe r
7 14 21 28
Nove m be r
De ce m be r
4 11 18 25
2
9 16
8 Weeks
11 weeks
8 weeks
8 weeks
11 Weeks
Pilot - 14 Weeks
Pilot - 14 Weeks
11 weeks
8 Weeks
5 weeks
13 Weeks
8 weeks
8 weeks
8 weeks
8 weeks
To be confirm ed with Agency
8 weeks
8 Weeks
8 Weeks
TBC w agency
13 Weeks
TBC w agency
8 Weeks
TBC w agency
8 weeks
TBC w agency
8 weeks
TBC w agency
8 weeks
TBC w agency
8 weeks
11
Date to be confirm ed on Monday 2 Sept
Pilot - 14 Weeks
8 weeks
Shared
Services
SA
Improvement Initiatives
• Setup of online banking environment
• Dedicated payroll account
• Electronic upload of transactional files direct from
CBA (BAI2)
• Bpoint
• Bpay
• Realignment of functions
• Use of Stored Value Cards
12
Shared
Services
SA
Services to Government
Service Centre Tasks
Account Opening
Account Closures
Account Maintenance
Special Answers
Trace Requests
Book Orders
Bank Cheque requests
Bank Draft Requests
Authority Updates
Investigations
Merchant Applications
Merchant Maintenance
Merchant Closures
Today’s mechanisms
Coming Soon
Near Future
+
@
•
•
Service team engaged through dated mechanisms
with Manual Service Level Agreement reports.
Signed documents faxed, emailed or sent via post.
•
•
Service team engaged through Government Direct
web portal with Live SLA Report Requests.
Download and Upload scanned documents
requiring signatures.
•
•
Service team engaged through Government Direct
portal with Live SLA Report Requests.
Sign requests/documents digitally with eSign.