Mariam Mkhitaryan
Mobile: +1 (818) 697 3597, E-mail: mariam.mkhitaryan@yahoo.com
PROFESSIONAL EXPERIENCE
Personal Banker, HSBC Bank, Yerevan, Armenia
Jan 2013 – Nov 2015:
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Sell bank products and services including insurance, credit cards, loans, mortgages etc.
Educate, encourage and sell customers alternative delivery channels, including ATMs and
telephone and internet banking queries
Identify customer needs and offer the best solution based on proper bank policies and
procedures
place outbound phone calls to existing and potential clients, conduct presentation meetings
with corporate clients to attract staff accounts
Complete complex transactions
Contact Centre Customer Service Specialist, HSBC Bank, Yerevan, Armenia
May 2011 – Dec 2012
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Sell bank’s products and services over the phone and achieve aggressive sales goals measured
daily
Resolve customer complaints by investigating problems, developing solutions, preparing
reports, making recommendations to management.
Perform non-cash transactions upon instructions received over the phone
Identify customer needs while handling the call and do cross sales
Enhance relationship with the bank’s customer base by promoting new products and services
EDUCATION
2011 – 2013:
2007 – 2011:
2005 – 2007:
University of International Economic Relations, Master’s Degree in Finance
French University Foundation in Armenia (UFAR), Economics/Trade & Marketing,
Bachelor’s Degree
College “Quantum”, Flow of Economics
INTERNSHIP/VOLUNTEER EXPERIENCE
Nov 2010 – Apr 2011
Jun 2010 – Sep 2010
May 2009 – Aug 2009
Intern at ACBA Credit Agricole Bank, Marketing Department, Yerevan, Armenia
“Work and Travel USA” International Exchange Program, MA, USA
Volunteer, United Nations Development Program, Yerevan, Armenia
PROJECTS AND TRAININGS
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Project of “Internet Banking Upgrade to Digital 1.0” at HSBC Bank Armenia, 2013
ITE CJS Company Representative at Geneva International Book Fair, Geneva, Switzerland, 2011
Seminars "The Art of Negotiation" organized by the Union of Lawyers and Economists, 2007
Participation in seminars organized by Law of Economy “Junior achievements", 2006
Participation in the “School of Young Leaders”, 2005
Narrator of program “The history of our fatherland'' on TV channel “Hayreniq”, 2003
SKILLS
Computer:
Languages:
RESTRICTED
Microsoft Office, Lotus Notes, Internet Search Engines, Smart Vista, HP Quality Center
Armenian - native, Russian - fluent, English - fluent, French - proficient