David Hainsworth
Personal Information


Nationality
Date of Birth
:
:
Irish
9th November 1967
Professional Experience Summary
August 2014
January 2014
January 2013
July 2008
January 2011
October 2005
January 1991
Present
August 2014
December 2013
October 2012
October 2011
July 2008
October 2005
July 1987
January 1991
Senior Business Process Analyst, AIB (Contract)
Senior Business Analyst, Ulster Bank (Contract)
Career Sabbatical
Senior Business Analyst, Systems Analyst
Branch Training Co-ordinator
Senior Business Analyst
Programmer, Team Leader, Project Manager, Applications &
Business Analyst
Office Clerk, Systems Manager, Database Designer
Core Skill Profile
Analysis,
Management &
Design
Research, analytical, documentation, communication and presentation skills
Planning, facilitation, mentoring and monitoring
Budgeting, scheduling and activity tracking
Information
Gathering
Request Interpretation & follow up Interview
Research
Workshop Facilitation
Mind Mapping
RFP/RFI preparation, Submission meetings and evaluation
Customer/3rd Party site visits
Detailed Document Preparation, Review & Signoff
Modelling
Techniques & Tools
Process Mapping & Modelling
Workflow
Sequence and Entity diagrams
Tools: VISIO, System Architect, Corporate Modeller
Documentation
Project Initiation
Project Budgets & Plans
Progress/Milestone Report
Prioritised User Requirements
Functional Specification
Use Case & GUI
Documentation Signoff
Post-Implementation Lessons Learned Report, Completion Report
Detailed procedural documents
Implementation, Handover & Training Manual
Methodologies
SDLC
Prince 2 (Practitioner)
Agile
QA / Testing
Design of System Test Strategy & Approach
Test plan specification
Problem reporting and tracking
Problem resolution
Design and management of User Acceptance testing
Test Signoff
Presentation &
Communication
Skills
Developed and presented project review presentations to customers and management
Delivered demonstrations to internal user groups
Poduced internal training presentations
Design and facilitation of a number of user workshops
Address:
Email :
Phone :
Dóchas, Cappakeel, Emo, Co. Laois
dave.hainsworth@cappakeel.com / dave@thewinebuff.com
086 2395614
Product
Implementation
Implementation Planning and communication
Product configuration
Completing software installation and system administration
User acceptance testing and signoff
Training
Design and delivery of product training to users and new staff members
Programming
languages/ utilities
SQL
Cobol
SAS
Easytrieve
RPG II
Databases
DB2
IMS
MS Access
Platforms &
Protocols
MS Windows
Knowledge of other
Applications /
Software Packages
Microsoft Office (Word, Excel, Powerpoint, Access, Project)
Visio
Sharepoint
TAS Books
SAGE Payroll
SAGE Accounts
Other Business or
Management skills
Project Estimation & Budgeting
Meeting facilitation and conflict resolution
Staff mentoring & evaluation
Logistics, planning and group event management
[Basic]
[Good]
[Good]
[Good]
[College]
Academic and Professional Qualifications
1984 - 1987
Carlow RTC
National Certificate in Computer Application (Incomplete)
Further Formalised Training in:
 PRINCE2 Foundation & Practitioner
 Project Management Fundamentals
 Advanced Presentation Skills
 Advanced Business Writing
Summary of Industry Experience
Banking, Financial, Payments, Online Banking
Personal Interests
I play an active role in administration roles in a number of sports clubs and indulge my passions of Rugby and Golf
while using my management and logistical skills to the full.
2014-2015
2013
2010-2013
2012-2013
2000-2012
2005-2009
2008
2004-2006
Address:
Email :
Phone :
Secretary Portarlington Rugby Club
President Portarlington Golf Club
Mini / Youth coach Portarlington Rugby Club
Parents Council Scoil Christ Ri, Portlaoise
Secretary Bank of Ireland Rugby Club
Treasurer Bank of Ireland Group Sports & Social
Captain Portarlington Golf Club
Treasurer Portarlington Golf Club
Dóchas, Cappakeel, Emo, Co. Laois
dave.hainsworth@cappakeel.com / dave@thewinebuff.com
086 2395614
Professional Experience Detailed
Company: AIB, Bankcentre, Ballsbridge, Dublin 4
Involved in the Group Change program reviewing and changing the processes within the Financial Services Group.
Aug 2014 – Present
Role: Senior Business Process Analyst
Responsibilities
 Facilitating workshops with key project stakeholders & presenting outcomes to management team
 Process review of mortgage solution products, highlighting issues and identifying solutions
 Revising and updating of forms and supporting guidance notes
 Directing the remodelling of a customer communication process to eliminate unnecessary effort and waste.
 Modelling of existing processes and redesigning to provide a new more efficient solution.
 Developing procedural document to support new centralised processes.
Company: Ulster Bank, Georges Quay, Dublin 2
Working as a Senior Business Analyst on the AML program to fulfill regulatory and risk requirements.
Jan 2014 – Aug 2014
Role: Senior Business Analyst
Responsibilities
 Acting as the Senior Analyst on the Key Principles & Guarantors project team.
 Project representative on weekly working group meetings with business representatives
 Co-ordinating communications with various business units.
 Ensuring that effort has taken place to meet all regulatory requirements.
 Liaison between business teams in Dublin & Belfast and technical teams in London & India on change
developments.
Company: Bank of Ireland Group IT, Cabinteely, Dublin 18
The IT services department of Bank of Ireland Group providing support to the department and branch network of the
bank. The IT & Operations dept. had approx 1000 employees in Oct 2012.
Oct 2005 – Oct 2013
Role: Senior Business Analyst
Feb 1991 – Oct 2005
Role: Various
(Programmer / Team Leader / Project Leader / Applications & Business Analyst)
Responsibilities
 Acting as the Senior Analyst on the various project management teams
 Gathering, clarifying and documenting detailed requirements from various business sources.
 Obtaining proposals from and negotiating with multiple 3rd parties to provide solutions to programme aspects.
 Liaising with customers in clarification of requirements and provision of detailed functional documents.
 Design of functional components for use by all analysts within the programme.
 Provision of detailed estimates used in planning and budgeting of component elements of the programme.
 Travel to overseas suppler sites in Germany and India to monitor development progress and report back.
 Liaising with branch and departmental contacts to schedule training
 Attending branches to deliver training on a group and 1 to 1 basis
 Following up on questions and queries with various sections within the IT and business areas of the organisation.
 Coordination of the deliverables for the agile development element of the project.
 Provision of the primary interface with the customers during all phases of the project.
 Front line Production System Support on item processing applications.
 Application development in mainframe languages.
 Team and project lead in multiple system support and application development teams.
 Central application expert/analyst for item processing applications.
Address:
Email :
Phone :
Dóchas, Cappakeel, Emo, Co. Laois
dave.hainsworth@cappakeel.com / dave@thewinebuff.com
086 2395614
Selected Project Experience
Project Name : BEC / SEPA Project
Description / Background to Project
A major programme to centralise the various payments engines within the bank into one central function while making
all payments processes SEPA compliant.
Achievements - Project Deliveries:
 Designed a functional document / use case template which was used by all of the analysts in the programme.
 Undertook detailed FTE resource and cost requirement analysis to outline the requirements associated with the
increasing volume of payments. These figures were central in the cost / benefit analysis exercise for the SEPA
transition element of the programme
Project Name : MS Office Communicator Rollout
Description / Background to Project
A training programme was initiated for branches and departments around the country to provide guidance in the use
of MS Office Communicator, MS Outlook and other MS products to assist them in effectiveness of their working day.
Achievements - Project Deliveries:
 Development of MS Powerpoint training slides which become the standard for all trainers.
 Was co-author of a report outlining how the training model could be used to establish a more structured
relationship between the regional offices, branches and departments and the IT department.
Project Name : 365 Online Upgrade
Description / Background to Project
The group carried out a major overhaul of the functionality of the Bank of Ireland online banking systems to provide
enhance functional capability to domestic customer in RoI and UK with additional security features.
Achievements - Project Deliveries:
 Developed an estimation template which was used in assessing all aspects of the project initiation and change
cycle.
 Derived and presented a self service type structure which was used when planning the cost and timeline for the
rollout of online banking functionality to the UK operation.
 Proposed and documented the solution for security activation codes via mobile.
Project Names : Creditlink, Chip & Pin Project, Payment Cycle Modernisation,
Banking UK Direct Debits, Northern Ireland Clearing, Euro 2002, Direct Debits,
Vector:Sort, Y2K Renovation, INECC (Eurocheque), EMU Development, Various
Item processing (Clearing) projects, Retail Systems (Back end processing)
Description / Background to Project
Various projects initially in the Item processing and payment processing areas through compliance projects in Y”K
and Euro and on to credit evaluation/loan processing projects.
Achievements - Project Deliveries:
 Developed from an entry level programmer through to team leader and application expert in the item processing
areas
 Part of a focus team that worked on centralising the PSS functions to enable knowledge sharing and streamling
the system support functions
 Subject matter expert for the item processing applications in the compliance projects such as Y2K and Euro
changeover
Address:
Email :
Phone :
Dóchas, Cappakeel, Emo, Co. Laois
dave.hainsworth@cappakeel.com / dave@thewinebuff.com
086 2395614