Welcome to
Managing for Organizational
Effectiveness
(MGMT 300)
Winter 2006, Sections E & F
1st Class Session
January 3, 2006
Rick McPherson
Table of Contents
Document
Page
 PowerPoint Presentation
1
 Class Website
11
 Syllabus from Course Description 13
 Class Schedule
15
 Grading Information
17
 Exam & Assignments Information 19
2
Agenda and Announcements
Agenda
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Introductions
Why Study Organizational Behavior and
Management?
Syllabus, Assignments & Schedule Review
Class Information Management – Web Site
Class Expectations
Quick “OB” and Management Overview
Closing and Next Class
Announcements:
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All Sign In On Attendance/Information Sheet
“Add” Students – See Instructor for Wait List
3
Introductions
Name Card (Bring to Future Classes)
Each person:
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Name
Where’s “Home”
Major
Something(s) interesting or unique about
you (that you want others to know)?
4
Class Materials
Textbook – Management Fundamentals –
Concepts, Skills and Applications; 3rd
Edition by Robert N. Lussier
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ISBN # 0-324-22606-3
Text Support Website – on Class Website
Materials on Class Website
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Download Cases and Other Information
PowerPoint Slides Used in Lectures
5
Why Study OB & Management?
Required/Needed Reasons Could Be….
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Required Class
It’s your major or part of your career
If Not….Why Bother?
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It’s simple – apply “The Golden Rule”.
Lot’s of People Do It, can’t be that hard….
I don’t want to be a “manager”.
It is just common sense…..
It is just selling your ideas (Marketing 101)
6
OB and Management ……
The research shows….40% of New
Managers Fail*
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Do you know the most common mistakes new
bosses make and how to avoid them?
Do you know what the people who work for
you really care about?
Do you know how to get the best from
workers every day?
Estimates of 50-60% Failure for New
Hires, especially Upper Management!
If it is so easy….why do so many fail?
* The Seattle Times, Author: Anita Bruzzese, October 9, 2005
7
My Experiences…
“People are our only Sustainable Competitive
Advantage” (Dr. Charles M. Lillis, CEO, MediaOne)
Leadership is a privilege with responsibility:
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For Your Organization (including its employees’ livelihood)
For Your Employees and Their Lives
Happiness (10+ hours out of 16 “at work” per day)
Economic Success (Raises, Promotions & Career Choices)
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For Society…do we have an obligation to lend our skills?
Team or Group Membership has Responsibilities to
help the Group be Successful (and time is valuable)
“Management Tools” Can Help you Be Successful
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You Will Be Amazed at the “Disorganization” in Organizations
Manage Your Boss!
8
How Will You Use This Class?
Fulfill Degree Requirements
Work – Formal “Manager” Role
Work – Project Team Member/Team Leader as
an “Individual Contributor”
Both
Member of Society….
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Non-Profit Organizations (Social Responsibility)
Social & Recreational Organizations
Religious Organizations
Family???
This Course…Understanding People &
“Group/Team” Dynamics…and the Tools
and Processes to help in success.
9
Class Expectations - Instructor
“ Work Worth Doing” – 80%??
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Solid Value Proposition – Feel free to Question
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Instructor Provides Clear Expectations
Helps with Prioritizing Efforts
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Students Provide Feedback – Multiple Channels
Teach & Learn like a Training Class
Professional Business Standards
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For Writing – well organized, succinct, clean
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For Discussion – Respectful, constructive
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Practice Diversity and Pluralism
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We can still Laugh!!!!
Students Participate–in class & on teams
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“Be Here, For Us” – Full Attention
10
Student Expectations
and Class Norms?
I have heard…”Students Demand a High
Quality Education”
What Else….Think about it for Next Week.
11
Class Description
This course will focus on Organizational Behaviors
(OB), Management and Leadership by learning
about:
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Individual’s personalities, behaviors and motivations
Understanding high performance dynamics in businesses,
non-profit organizations and social organizations both as a
team leader and/or a team member.
Learning how to utilize various tools for the areas of
strategic planning, problem solving, conflict management,
change management and control systems.
Understand the dynamics of ethical behavior, social
responsibility and diversity.
This Course will seek to understand the Concepts
and then Apply the learning and hone our Skill
Development
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Class Assignments & Exams
(See “Assignments and Exams” on Course Website)
Exams – 3 for 35% of Grade
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Includes Final with Some Comprehensive
Exams focus on Application (Reference Sheet Allowed)
Instructor will “Void” Bad Questions
Group Projects – Learn about Group Dynamics (35%)
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Mini Project – Ethics and/or Social Responsibility
10 Minute Presentation - Video, Book, Article or Service Project
Due 1/31
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Team Training Exercise – Part of a Chapter + Other Materials
25 minutes
Start 2/7
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Team Paper – Training Subject
Individual Assignments and Work (30%)
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Homework Cases, Quizzes and Assignments – drop lowest 3 of ~15
Class Participation – Class Time is for Interaction
Reflection Journal
13
Class Requirements
Attendance and On Time Arrival
Attendance and on-time arrival are expected at each
class session, the Instructor is to be notified in advance
via e-mail if you will not be in class or will be late. Excess
in this include:
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Unexcused Absences in excess of 2 (10% of classes)
Unexcused Tardiness in excess of 3 (15% of classes)
A combination of the two in excessive levels Absences and
tardiness above these expectations may result in a 5%
reduction in final grade for each occurrence above these
standards.
Research Projects Requirement for MGMT 300
Each Project is 1-2 Hours in length
Participation in 2 Research Projects – see Website
Written Review of 2 Research Articles – See Website
A Combination of the 2
Failure to Meet this requirement will result in a 5% reduction in
grade.
Final Grades will Comply with Grading Policy
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Class Average of 3.1 on a 4 point scale
14
Class Schedule – High Level
First Assignments due in Web Q – 1/5
First Exam – 1/26
Mini-Project Presentations 1/31
Team Training Presentations 2/7-3/2
Second Exam 2/16
Final Exams
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Section E (8:30) 3/14 at 10:30am
Section F (10:30) 3/13 at 10:30am
15
See Detailed Copy of
Syllabus, Grading, Assignments
and Schedule
Page 13
16
Tools and Materials
On Class Website
(http://faculty.washington.edu/rsmcpher/index.shtml)
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Left Side – Class Information
Center – Course Schedule & Assignments
Downloadable Class Materials and Articles
In Class
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Bring Books and other Readings
Copies of Assignment Work (Copy of Web Q, etc.)
Suggest you bring “PowerPoint” slides
Print Handouts “4 to page, Landscape”
Full Size for Complex Charts
Leave off “Back Up Slides” to save trees
17
Class Website
Who Has Used Class Websites & Catalyst Tools?
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Web Q and E-Submit?
Comfort Level – Need Instruction?
Class Website will be used for:
 Course Information
 Current Schedule with Downloadable Information
Organized by Class Session
 Class Schedule & Readings
 Classroom PowerPoint & Materials
 Reference Resources and Links
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Feedback and Input Surveys
Homework “Drop Boxes” – Web Q and E-Submit
Can also be used by Project Teams
E-Mail Notices Between Classes (UW e-mail address)
Demonstration of Class Website (see Website
Attachment)
18
Website Review
See Copy Page 11
Helpful Hints to Success
Assignments – Individual and Team
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Read Assignment Instructions and Grading Criteria.
Include “Why” or Rationale for Most of your Answers
Apply Critical Analysis and Thinking
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Professional Work – Grammar, Spelling, Appearance
Team Projects
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Don’t Procrastinate (Very, Very easy to do)
Do Research for Presentation & Paper at Same Time
Keep Up on Reflection Journal
Exams
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Build Reference Sheets Along the Way
Work Efficiently and Effectively (not Quantity)
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Understand Assignments
Ask Instructor for Guidance When Needed
Work With Teams or Other Groups (“Best Practices”)
Turn In Assignments on Time (Drop 3 lowest)
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Formal
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Resources
Office Hours T/Th at 1 to 2:30pm
Office Hours by Appointment
E-Mail or Phone
Informal:
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Classmates – feel free to form study groups
Roommates for proof reading
Internet – Library, Google, etc……….
Coffee Time??
21
Class Topics Order
Foundation – Chapter 1
Understanding People & Cultures
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Teams and Groups
Individuals – Self and Others
Ethically based citizenship & social responsibility
Leadership
Tools for…
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Planning and Problem Solving
Managing People and Work
Communication
Measuring and Monitoring
22
Typical Class Agenda
Agenda and Announcements
Open Discussion of Class Subject
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Participation
Read Materials in Advance
Review Case if Applicable
5 Minute Break @ 9:30ish
Subject PowerPoints
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Includes “Applying the Concepts”
In Class Exercise if Applicable
Additional Questions or Discussion
23
Organizational Behavior
and Management
Overview
Organizational Behavior
Organizational behavior
(OB)
A field of study that
investigates the impact that
individuals, groups, and
structure have on behavior
within organizations, for the
purpose of applying such
knowledge toward improving
an organization’s effectiveness.
From: Organizational Behavior by Stephen P. Robbins, 11th Edition
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Toward an OB
Discipline
E X H I B I T 1–3
From: Organizational Behavior by Stephen P. Robbins, 11th Edition
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Challenges and Opportunity for
OB - Examples
Improving People Skills
Empowering People
Stimulating Innovation and Change
Coping with “Temporariness”
Working in Networked Organizations
Helping Employees Balance
Work/Life Conflicts
Improving Ethical Behavior
From: Organizational Behavior by Stephen P. Robbins, 11th Edition
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OB or Management?
Organizational Behavior
Management – Concepts, Applications
and Skills
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Same Basic Materials in Both Books
“Lussier” Book focused more on Applications
and Skills
Organizational Behavior Study is going to be
more Research Focused.
Section Descriptions More Application
Focused
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Management Functions
No……ORGANIZATION Functions
Planning
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Setting objectives and determining in
advance exactly how the objectives will be
met.
Organizing
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Delegating and coordinating tasks
and allocating resources to achieve
objectives.
Leading
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Influencing employees to work
toward achieving objectives.
Controlling
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Establishing and implementing mechanisms
to ensure that objectives are achieved.
From: Management Fundaments… 3rd Edition by Robert N. Lussier Thomson Business and Economics
29
The Systems Relationship among the
Management Functions
Planning
Controlling
Organizing
Leading
From: Management Fundaments… 3rd Edition by Robert N. Lussier Thomson Business and Economics Exhibit 1–3
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Groups And Teams Include:
• Entire Companies or Organizations
• Departments, Divisions, Regions
• Individual Work Groups
• Project Teams
• Families, Church Groups, Sports Teams, Clubs, etc.
From: Management Fundaments… 3rd Edition by Robert N. Lussier Thomson Business and Economics
31
For Next Class
Book – Chapter 1 (skim History)
Skill Building Exercise 1- 2 (bring to class)
Read and Answer Questions on Microsoft Case
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Complete “Web Q” Responses before class
Complete on Class Website:
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Access Web Site and Get Comfortable
Class Expectations “Web Q” (anonymous)
Bring Copy of PowerPoint Slides and Textbook
to Class
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