Oklahoma Allergy & Asthma
Clinic
“The Leader in Allergy treatment since 1925”
Employee Orientation
May 13, 2015
Todays Objectives
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Company history and overview
Rebranding Campaign
The Vision, Mission, Core Values & Motto
Changes in Employee Job Descriptions & Evaluations
Walking the talk
The Future of OAAC
From the beginning
The History of the OAAC –
• 1925 The Balyeat Hay Fever and Asthma Clinic was
born – Named after Ray M. Balyeat
• 1954 The clinic changed its name to Oklahoma Allergy
Clinic
• 1994 The clinic was renamed The Oklahoma Allergy &
Asthma Clinic
From the Beginning
• OAAC has always been Oklahoma City based
• In 1980 this building was completed and occupied
• OAAC established its first satellite clinic in Norman –
Edmond and North West locations added
• From these locations OAAC treats patients from
across America
Who Are We
From the outside looking in:
• OAAC is a physician group focused on Allergy & Asthma
Who Are We
From the inside we are: 89 people
• 10 Providers
• 40 Nurses
• 4 Physician Support Staff
• 2 Clinical Lab/X-ray
• 13 Extract Lab
• 14 Business office/Receptionist/Appointments
• 4 Administration
• 1 Information Technology
• 1 Maintenance Support Staff
Supervisors
Angela Baker
Nursing
Department
Lisa Byers
Radiology/Clinical Lab
Department
Ginny Taylor
Physician Support
Department
Supervisors
Kathy Loyd
Insurance Billing
Department
Reese Lennarson
Extract Lab
Department
Marbi Symes
Business Office
Department
Supervisors
Vivian Lincicome
Accounting & HR
Department
Lisa Mallory
Executive
Assistant
Reza Tavasoli
Information
Technology
What We Do
OAAC is dedicated to providing cutting edge, personal and
compassionate care to those who come to us for diagnosis and
treatment.
OAAC saw more than 21,800 patient visits in 2014 (6,885 NPV)
Since inception OAAC patient visits has exceeded 640,000
visits with a third of that number being new patients visits
How we do it
One patient at a time.
The providers of the OAAC apply their extensive
education, training and experience to each person as an
individual patient.
This approach allows each patient to be treated
uniquely for the best outcome.
Rebranding Campaign
• New Logo
• New Website
• New Advertisement in Newspapers, Magazines and
Phone books
• New Letterhead, business cards and mail outs
branded with our new Logo
Rebranding Campaign
Why was it time for a rebranding campaign –
• The physicians want to reinvest in the clinic
• The existing logo has been used for 30 years and was
established before OAAC had multiple satellites
• We have several new physicians joining the practice
and our physicians wanted a logo and image that
better reflects who we are on a go forward basis.
Five Star Practice
We want the people who visit OAAC to have the best
experience possible:
• It all begins with your attitude - make it personal &
positive
• With patients and coworkers –
• Say “good morning “or “good afternoon”
• Make eye contact
• Be Re-assuring, Interested, Friendly and Warm
Mission Statement
The Oklahoma Allergy and Asthma Clinic (OAAC) is
committed to professional, compassionate, patient
centered care of the highest quality.
Vision Statement
The Oklahoma Allergy and Asthma Clinic (OAAC) will
continue to be a local, regional, and national source for the
highest quality diagnostic and therapeutic treatment of
individuals and their families in the specialty of allergy,
asthma, and immunology. OAAC will further our legacy of
being a referral source and trusted treatment center by
continuing our commitment to education and research for
the ultimate benefit of our patients.
OAAC Core Values
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Exceptional Patient Care
Teamwork
Respect for others
Trustworthiness
Outstanding Workplace Environment
We are committed to exceptional
patient care:
• I will always act with compassion, kindness, empathy and
patience.
• I will be committed to understanding and applying best
practices.
• I will explain the expected time of procedures, visits and
delays to patients.
• I will be committed to everyone’s safety.
• I will pursue my duties to completion.
We are teamwork oriented:
• I will work together with my colleagues to achieve our
common goals.
• I will accept constructive feedback.
• I will make myself available to those in need.
• I will be committed to incorporating new knowledge and
sharing it with others.
• I will strive to be helpful in every situation.
• I will demonstrate and encourage positive behaviors.
We show respect for others:
• I will demonstrate respect by treating others as I would
expect to be treated.
• I will communicate effectively through all levels of our
organization.
• I will be respectful and courteous to everyone because
they are important to our organization.
• I will respect cultural, religious and social backgrounds.
• I will communicate with sincerity, honesty, and cultural
understanding.
We display trustworthiness:
• I will model integrity by being honest and trustworthy
in my work.
• I will communicate effectively by speaking clearly and
actively listening while learning & sharing
information.
• I will discuss confidential and personal information in
a private area.
We promote an outstanding
workplace environment:
• I will promote accountability by being responsible for my own
actions.
• I will be on time for work, meetings and other commitments.
• I will introduce myself to patients, families, visitors and colleagues.
• I will pursue opportunities to learn and grow.
• I will actively support, mentor and coach to foster a constructive
learning environment.
• I will take pride and ownership in innovation with OAAC by
committing to new technology and research.
• I will continually review my performance and strive to improve
myself and the outcome of my work.
Why are the Core Values so
Important to OAAC ?
• Core Values are the framework that enables us to
start moving all in the same direction.
• Every time you come to a decision the Core Values will
guide you to make the decision
• In a prefect world, all decisions would be made by the
physician owners – since that is not possible the Core
Values give us a unified way to make decisions
How important are the
OAAC Core Values?
• OAAC Core Values will now be included in your
performance evaluations.
• For new employees, the adherence to the OAAC Core
Values will be assessed during your conditional term
of employment.
• For you to continue to be employed at OAAC or
advance with the company – you will have to excel in
the area of the OAAC Core Values
Walking the Talk
• We have to make a difference by how we approach
our jobs.
• Every aspect of the Clinic is important when it comes
to taking care of our patients.
• Each patient represents the future of OAAC
• Taking exceptional care of our patients insures the
future of OAAC
Looking to the Future
• The Oklahoma Allergy & Asthma Clinic has a bright
future
• You have already heard about the New Logo,
Website, Handbook, Mission Statement, Vision
Statement and Core Values
• Now lets talk about some development at OAAC
Reconstruction Project - Outside
The Main clinic will get a facelift on the outside • The outside of the building will be recoated and
waterproofed
• New signage on the building & parking areas
• New Landscaping around the building
• The parking deck will be repaired, recoated and repainted
Reconstruction Project - Inside
The Fourth Floor Renovation – Completed
• Adding eight patient exam rooms
• Creation of a new waiting room
• Converting an office on the North wall into a
physician office
• Creating a room to take vitals
Outside the Main Office
• The OAAC physicians want to expand our presence in
satellite locations
• Over the next few years we will be looking to build
our own clinics large enough to support more than
one provider
• Convenient locations with better signage
The Doctors are making the
commitment
• Our commitment is to honor the doctors by doing the
best job we can
• By excelling at our jobs, we will have a great time
• We must become the change, We seek in this world
- Gandhi