Position Description
Position Title:
Reports to:
Employment
Status:
Organisational
Level:
HO Administration Assistant
Finance Manager
Reporting to this
role:
Full time, Part Time or Casual
A1
Employment
Classification:
Nil
Administration
Assistant
MISSION
To actively support our Job Seekers to participate in the community by addressing social
barriers, developing workplace skills and assisting them to secure and maintain sustainable
employment.
PRIMARY PURPOSE OF POSITION
To provide professional front desk reception and administration support services.
SELECTION CRITERIA
Essential
 Strong communication and interpersonal skills;
 Demonstrated skills and/or experience in administration or customer service;
 Experience in, or ability to learn petty cash and purchase order processes;
 Effective time management and organisational skills along with the ability to meet
deadlines;
 Strong computer skills with the ability to use a number of different programs and
software; and
 Ability to adhere to privacy and confidentiality guidelines.
PERSONAL QUALITIES
Essential
 Excellent communication skills;
 Enthusiastic and energetic;
 Motivated and committed to achieving the aims and objectives of Sureway;
 Excellent personal presentation;
 Adaptable to change; and
 Ability to work within a team.
QUALIFICATIONS
Desirable
 Cert III or IV in Business Administration.
Position Description:
Date Effective: 12 June 2014 Version: 1.0 Owner: HR D#1
Key Result
Areas
Communication
Key Duties
Key Performance
Indicators
 Accurate
recording of
information in a
timely manner;
 Phone system is
managed
effectively; and
 All stakeholders
are satisfied with
level of
communication
and assistance.
 Communication
is consistent with
company
expectations
 Manage a multi-line phone system;
 Take messages and ensure delivery to
appropriate person;
 Greet and answer general enquiries from job
seekers, employers and general public;
 Accurately record and direct information to
other staff members via email, communicator
and telephone;

Complete reports as required to a high
standard.
* Ensure all communication, verbal non verbal
electronic or traditional are to a high business
standard.
 Provide efficient support and service to all
staff.
Job Seeker
Services
 Maintain job seeker confidentiality and
privacy relative to DEEWR guidelines;

 Customer
feedback;
 Job seeker
assistance is
delivered in a
timely and
professional
manner; and



Reporting &
Administration

Reconcile and process petty cash &
purchase orders;

Liaise with staff to ensure purchase orders are
entered in a timely manner.




Data entry;
Monitor office equipment and supplies and
report issues and order stocks in a timely
manner;
Maintain a professional work area;


General administration duties.

Report any activity that may be in breach of
Sureway’s fraud control policy or Job Services
Australia Contract


Position Description:
Date Effective: 12 June 2014 Version: 1.0 Owner: HR D#1
 Petty cash and
Purchase orders
processed
efficiently;
 Information and
data is accurate
and presented in
a timely manner
and in
accordance with
Sureway policies
and procedures;
 Work area is neat
and tidy; and
 .
Information and
data is accurate and
presented in a
timely manner and
in accordance with
Sureway policies
and procedures
Monthly, quarterly
and yearly reporting
deadlines are meet.

Compliance

Operate within Sureway’s values and
adhere to Sureway’s policies

Present a professional image when
representing Sureway in the community.

Adhere to Sureway's Company Policy –
Quality
Adhere to the following quality
Accreditations:
ISO 9001
Disability Employment Standards
DEEWR Quality Framework
VET Quality Framework (RTO only)





Teamwork


Work closely in a mutually supportive and
productive environment.
Provide assistance to other in your work group
to complete their tasks when necessary

General

Cooperative and
productive team
participation

Achievements of team
goals
 Attend regular staff meetings, as determined
by Sureway Management;
 Contribute to the success of Sureway in any
respect outside of the above in a
collaborative and constructive fashion;
 Take all measures necessary to ensure your
safety in carrying out your duties;
 Operate within Sureway’s values and adhere
to Sureway policies and procedures as per
the Sureway Management Manual; and
 Other duties as requested.
This Position Description details the Key Result Areas and Key Duties for an Administration
Assistant. Other duties may be assigned and will reflect the skill and experience level of the
individual.
Manager Name:
Position & Signature:
Date:
Employee Name:
Signature:
Date:
Please note:
-
Upon commencement of employment, Sureway employees are required to provide
consent to a police check.
Position Description:
Date Effective: 12 June 2014 Version: 1.0 Owner: HR D#1