StoneCreek Communities
Property Manager for Class A Apartment Community (St. Louis, MO)
StoneCreek Communities is seeking an experienced Property Manager for one of their Apartment Communities in the St.
Louis metro area. StoneCreek is one of the fastest growing apartment owners and developers in the Midwest
(www.StoneCreekLiving.com) and specializes in the management of high quality market rate apartment communities.
We strive to hire the best at what they do and offer competitive wages and a strong benefit package. If you are looking
for a challenging and rewarding career and believe you have the background and skills required to join our team then
please reply to this posting and include your resume. Formal job description follows.
The Property Manager is accountable for the overall successful performance and site-level management of one or more
multi-family residential communities.
For details job description, download the document below.
Please forward your resume to rwerkmeister@stonecreekliving.com
Reports to: Regional Manager
Supervises: All site-level personnel
MAJOR FUNCTIONS OF THIS JOB INCLUDE:
1. Maximize revenue for the property.
a. Oversee resident relations.
b. Ensure property is rented to fullest capacity at highest rates.
c. Maintain community appearance and ensure repairs are noted and completed on a timely basis. This requires
frequent community inspections and tours.
d. Utilize marketing strategies to secure traffic (i.e., competitive rental rates, promotions, locators and outward
marketing).
e. Confirm that leasing staff techniques are effective in securing new leases.
f. Ensure deposits, rental payments and late check charges are collected and deposited accurately and on a timely basis.
g. Deal with resident complaints, concerns and requests on a timely basis to ensure resident satisfaction with
management thereby maximizing retention.
h. Develop and implement resident retention programs (i.e., resident functions, special promotions and monthly
newsletters).
i. Consistently enforce policies and procedures of the community and lead by example.
2. Community Marketing/Leasing.
a. Greet prospects and qualify by covering all criteria.
b. Tour community, target apartment model and ready vacant units. Highlight amenities (i.e., pool and clubroom) and
close the sale.
c. Obtain all necessary information to process applications for approvals (i.e., credit report, background check, rental
history & income verification) and type leases. Follow-up with applicant status in pursuit of final approval.
d. Follow-up with prospects unable to close previously via phone calls, e-mail and hand written thank you notes.
e. Secure new resident signature(s) on appropriate paperwork prior to move-in. Orients new residents to community
(i.e., turn over keys, review community rules, regulations and procedures, point out mail boxes and review amenities).
f. Monitor apartments up for renewal, send notices and secure renewal.
3. Financial Management and General Administration.
a. Maintain accurate records for all community transactions on a timely basis (i.e., rent collections, delinquency, move
in/move outs and payables.
b. Collect and post rents; maintain accurate and up to date property accounting and collection records.
c. Collect, review, organize and pay all invoices received upon receiving approval from supervisors using the company
provided accounting software.
d. Plan for and utilize community resources, equipment and supplies economically (i.e., obtain bids/pricing from
vendors, suppliers and contractors, deal with and find solutions to inadequate service received).
e. Ensure all administrative paperwork is accurate, complete and submitted in a timely manner.
f. Prepare and/or implement procedures and systems within company guidelines to ensure orderly and efficient
workflow.
g. Continually monitor and analyze traffic logs, conversion rates, budget guidelines, renewal information, marketing data
and to be able to give up-to-date and proper information when requested by supervisors.
h. Ensure distribution of all company or community related information (i.e., bad weather, emergencies) to residents
and all personnel.
i. Give direction to and/or monitor maintenance, construction and/or rehabilitation activities to ensure quality and
expediency (i.e., walk apartment to ensure service requests for make readies are completed both timely and accurately).
j. Head emergency team for the community. Ensure proper response and handling of all community emergencies with
staff, residents and visitors.
k. Work with Maintenance to maintain all apartment building structures and amenities to an acceptable level to
minimize liabilities and avoid creating danger (i.e., criminal activity on community, employee/resident injuries, fires,
floods or freezes).
l. Process A/P invoices, handle petty cash and all funds.
m. Manage vendor relationships to promote efficient work flow and cost savings while minimizing.
n. Work with Maintenance Supervisor to solve problems and minimize need for outside vendor assistance.
4. Personnel Management.
a. Use consistent and effective techniques and company directives to screen, hire, orient and train new personnel.
b. Ensure effectiveness of staff through ongoing training, coaching, counseling and guidance.
c. Complete weekly/daily office staff schedules and assignments.
d. Deal effectively, consistently, and on a timely basis with performance problems. Document adequately, communicate
situation with your Regional Manager and take appropriate disciplinary action when necessary.
e. Promote harmony and quality job performance through support, effective leadership, and positive reinforcement.
f. Ensure all administrative functions pertaining to personnel are processed on a timely manner (i.e. performance
evaluations, time sheets, overtime review and mileage logs).
g. Ensure staff compliance and consistency with company policies and procedures, industry regulations and safety
practices.
h. Attendance is an essential job function.
OTHER ASPECTS OF THE JOB:
1. Community Managers may be required to assist in special projects or activities designated by the company. This may
include due diligence, property acquisition/disposition, and serving on or participating in company sponsored functions.
This job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at
any time by your management team. Receipt or possession of this job description does not constitute a contract of
employment.
EDUCATION AND MANDATORY SKILLS:
- High school diploma or equivalent required; bachelor degree preferred.
- Highly proficient computer skill including MS Word, Excel, Outlook and PowerPoint.
- Experience with industry-related management and accounting software
- Internet and E-mail Savvy
EXPERIENCE AND INDUSTRY KNOWLEDGE:
Position requires 3-5 years of industry experience in a leasing and managerial role at a comparable property or work
environment.
TYPICAL PHYSICAL DEMANDS:
Job requires mobility to climb stairs to tour and inspect apartments, public areas, maintenance shops, grounds, and
monitor employee activities on a daily basis. You will use repetitive motion of your hands and wrists while using the
computer on a daily basis. You must have a normal range of vision to complete paperwork and review documentation.
You will have hearing and speech communication with residents, vendors, supervisors and employees on the telephone,
or in person on a regular basis.
TYPICAL MENTAL DEMANDS:
Must be able to read and write in English at a high school level to prepare reports, memos, and schedules. You must
have mathematical skills at high school level to prepare budgets, financial reports and calculate rent and deposit
prorations. Must be able to apply common sense understanding and use independent judgment on a continual basis to
determine actions, priorities, and direct the work of others. Will have regular contact with all levels of internal and
external customers and therefore must possess excellent interpersonal skills. You must be able to handle stressful,
urgent, novel and diverse work problems on a daily basis. Emotional stability and personal maturity are important
attributes in this position.
ENVIRONMENTAL WORKING CONDITIONS:
This position will works in an office setting with regular exposure to outdoor environment including heat, cold, damp,
rain and snow when touring communities. You will be periodically called upon to work long hours, odd and service calls
after hours. Position requires periodic travel by automobile to handle work-related activities.