HEALTH CARE ADMINISTRATION DEPARTMENT
CALIFORNIA STATE UNIVERSITY, LONG BEACH
COLLEGE OF HEALTH AND HUMAN SERVICES
HCA 452/552 Medical Group Practice Management Fall 2013 Syllabus
Instructor: Charles Del Campo, MBA
On Campus: Charles.DelCampo@csulb.edu or
seedelcampo@aol.com
Course #: 6747/6748
Class Meets: Wednesday, 4-6:45 pm, UTC 201
August 28 – December 11, 2013
562/985-5694
Office Hours: W 2:45-3:45 pm & by appointment
Office Location: Classroom 1 hour before class
Cell: 562- 537- 5396
(OK to call 9 am – 6 pm M-F)
Additional Contact Information:
HCA Dept. Administrative Coordinator:
Deby McGill, dmcgill@csulb.edu
Tel. 562/985-5694; fax 562/985-5886
Course Description: Prerequisites/Corequisites: For undergraduates, HCA 300 (previously
402) and 341. For graduates HCA 502 and HCA 515.Fundamental operational responsibilities of
medical group administration today, with emphasis on finance, operations and management
skills. Letter grade only (A-F). (Lecture)
Course Outcomes, Competencies, and Assessments. The Health Care Administration
Department has adopted a competency-based curriculum, based on the American College of
Health Care Executives (ACHE) Competencies Assessment Tool and the Healthcare Leadership
Alliance (HLA) Competency Directory. This course is designed to develop competencies in the
HLA domains of leadership (#2), professionalism (#3), knowledge of the healthcare environment
(#4), business knowledge and skills and knowledge (#5). The chart below describes course
outcomes and how they will be met and measured.
Learning Objective
Domain
Demonstrate an
understanding of the
fundamental principles of
the market forces affecting
and anticipate new
developments in the medical
practice environment.
4, 5
Competency
Community standards of
care
Socioeconomic, regulatory
&administrative
environment in which the
organization functions
Corporate compliance laws
and regulations
Government, regulatory,
professional and
accreditation agencies
Legislative issues and
advocacy
Nursing, physicians and
other allied health
Activity (A1),
Assignment (A2) or
Assessment (A3)
A1- In-class
discussion; A2 exams
Learning Objective
Domain
Competency

Investigate and explain the
day to day operations of a
medical group
5
Demonstrate proficiency in
aspects of management such
as planning, organizing,
staffing and control of a
medical group.
2, 5
Define the role of the
medical group executive
3, 5


professions roles & practice
Standards applicable to IT
integration and
interoperability
Clinical systems IT
programs
Strategic planning process,
development and
implementation
Patient access and flow
Purchasing, inventory
control
Operating budgets
Physician reimbursement
Privacy and security for
information management
Worker safety and security
Project management
Capital budgeting
Facilities planning
Contract negotiations
Crisis and disaster planning,
management and principles
Leadership principles
Benefit package to attract &
retain physicians
Business case and exit
strategy development
Staff retention and
development
Management principles and
tools
Activity (A1),
Assignment (A2) or
Assessment (A3)
A1- In class
discussion, A2- case
discussion, A3exams
A1- In class
discussion, A2presentation, A3exams, group project
A1- In class
discussion, A2presentation, A3exams
Required text: Pickles, C., Novak, A. & Schryver, D. L. (2011). An Assessment Workbook
Manual for Medical Practices (5th Ed.). Englewood, CO: Medical Group Management
Association. Center for Research in Ambulatory Care Administration. New text
Other Requirements: E-mail address and Internet access to use the online BeachBoard course
software system. If you have trouble with registration, contact the CSULB Technology Help
Desk by phone at 562-985-4959, via e-mail at helpdesk@csulb.edu or go in-person to AS-120.
Student Assignments and Grading
1. Class Attendance, Preparation and Participation: You are expected to have read the
assigned readings for the week, be prepared to comment on them, and to actively
participate in class discussions. Lectures will cover highlights of the reading and include
supplementary information. If you have trouble understanding what you read or hear, please
ask for clarification in class or make an appointment with me to discuss the problem area(s).
Attendance policy conforms to:
http://www.csulb.edu/divisions/aa/grad_undergrad/senate/documents/policy/2001/01/.
Disabled students requiring special accommodations, please advise instructor early in the
course.
Participation is 5% of your course grade. You will have various opportunities to earn
participation points throughout the semester. These include but are not limited to:
Commenting on the assigned reading, asking or answering questions when called on in
class.
Formulating answers in your group to problem situations (mini case studies).
Guest speakers: You will learn more from guest speakers if you: a) learn something about
their organization or function beforehand (go to the website, when applicable); and b)
formulate a question or two to ask them. This will also help your class participation grade!
1.
Group Project & Presentation: Groups of students will prepare and present a solution for a
medical group problem. Document with appropriate bibliographic and electronic citation
protocols in APA style; see style manual and (for website citations)
http://www.apa.org/journals/webref.html; http://www.csulb.edu/library/eref/vref/style.html.
You will submit your product in two parts: (1) Outline, two weeks after planning meeting
with professor; (2) Final draft, two weeks prior to presentation date. The entire project is
worth 30% of your grade.
2.
Group presentations (up to 30 minutes, including time for questions) will be scheduled
for the second half of the semester. You will have time in class most weeks for group work
sessions and consultations with the instructor. All participants in the group will receive the same
grade for the written plan and group presentation. Each student will also receive an individual
grade for teamwork based on confidential peer review evaluations by other members of the
group. One member of your group should submit to instructor at aol email:
a. 1 page summary1 week after meeting with instructor
b. Slide presentation and 1-page summary 2 weeks prior to presentation date
1. Exams: There will be a mid-term and a final exam (multiple choice and true-false format..
The exam questions will come from the readings, class lectures and guest lecture/student
presentations. The mid-term will cover pages 1-280. chapter 1 thru 10. The final will be
cumulative, with more emphasis on material from sessions since the midterm. Disabled
students who qualify for alternative testing arrangements, please advise the instructor well in
advance of the exams.
2. Course Assignments, Due Dates and Grade Weights
Item
Description
Due Date
Points
Group
presentation
initial meeting
Group project – establish scope of report
and align with professor expectations
0
Midterm
Group project
report &
presentation
Peer Review
Extra credit
Final exam
Participation
Total
23 multiple choice/true-false questions
Group oral presentations
By order of
presentation,
one week after
assignment
Week 7
Weeks 11 thru
14
% of
Grade
00
115
100
31
27
Week 14
Week 14
Week 16
Ongoing
20
20
115
20
370
5.5
3.0
31
2.5.
100
Peer evaluations of team contributions
See section 5
23 multiple choice/true-false questions
Informed participation in class discussions
Grade weights and thresholds. A = 370-351+ points; B = 350-331; C = 330-292; D = 291-234; F =
<234
3.Performance Expectations and Deadlines: Assignments are due on the date specified. Late
assignments lose 20% of points for each week past the deadline.
4. Extra Credit. You may earn up to 20 points of extra credit if you:
a. Join the HCA Student Forum, the American College of Healthcare Executives, Health
Care Executives Association, Women in Health Administration, or the Healthcare Financial
Management Association or the Medical Group Management Association,. Others? Ask.
Submit proof of membership. (5 points/association)
b. Attend meetings of the HCA Student Forum (5 points/meeting); sign attendance sheet.
c. Attend a CSULB Career Development workshop (see http://careers.csulb.edu), a campus
networking event, or healthcare professional association meeting. A list of organizations can
be found at: http://www.csulb.edu/depts/hca/career_info.htm. (5 points/meeting). Submit
proof of attendance.
e. Meet with a networking contact and submit a 1 page report: Who, why, etc. (5 pts.)
5. Cheating And Plagiarism. Please be aware of and ensure that your behavior conforms to
University
Policy:http://www.csulb.edu/divisions/aa/grad_undergrad/senate/documents/policy/2008/02/.
6. Withdrawal policy. Per University policy:
http://www.csulb.edu/divisions/aa/grad_undergrad/senate/documents/policy/2002/02/.
Withdrawal after 2nd week and before final 3 weeks “permissible for serious and compelling
reasons;” instructor will evaluate student withdrawal requests on a case by case basis.
COURSE SCHEDULE AND ASSIGNMENTS
May vary depending on class size & guest speaker availability
Week # - Date
Topic
Assignments
1 Aug. 28
Introduction &course overview.
Roll check, introductions
Business ops, purchasing systems,
Submit Student Information Sheets
facilities mgmt, outsource services
Form Groups for presentation
p 1-47
2 Sep. 4
Action items, financial mgmt, budget,
controls,
p 48-80, gp 1 meet
3 Sep. 11
Financial audits, A/R mgmt, monitor p 81-120 gp 2 meet
and report
4 Sep. 18
Payroll process, banking, insurance,
p 121-160 gp 3 meet
contracts, staff mgmt
5 Sep. 25
Retention, staff development,
p 161-200 gp 4 meet
performance mgmt, compensation,
training, compliance.
6 Oct. 2
Enhance knowledge, internal
p 201-240 gp 5 meet
communication, information
technology.
7 Oct. 9
Information technology, protect data, p 241-280 gp 6 meet
manage medical info, dashboard
8 Oct 16
Midterm first hour, Medical records,
Multiple choice Pages 1 thru 280
reports, legal structure, corporate
group 7 meet
records.
gp 1 Present
9 Oct 23
Mission statement, strategic plan,
p 320-360; gp 2 Present
leadership, growth and development.
10 Oct 30
Advocacy, worksheets, monitor
p 360-400 gp 3 Present
patient care, patient education,
referrals.
11 Nov 6
Patient flow and satisfaction, front
p 400-440 gp 4 Present
office, pharma supplies, worksheets,
quality mgmt, safety
12 Nov 13
Quality, peer review, customer
p 440-480 gp 5 Present
satisfaction, benchmarks, pay
performance, credentialing,
worksheets
13 Nov 20
Risk mgmt plan, adverse legal,
p 479-499 gp 6 Present
disaster, Fed and state compliance
14 Nov 27
No class – Fall break
ENJOY & GIVE THANKS
15 Dec 4
Presentations, review, clean up
p. 500- 527; Group 7 meet; REVIEW
15 Dec 11
FINAL EXAM (5-7 PM);
FREEDOM
Cumulative, emphasis on pg 280-560
Bibliography
Carter, J. H. (2010). Electronic health records (2nd ed.). Philadelphia: ACP Press.
Balestracci, Davis, Jr. Data Sanity: A Quantum Leap to Unprecedented Results, 2010,
MGMA
Fabrizio, Nick, PHD, FACMPE, Front Office Success: How to satisfy Patients and Boost
Bottom Line, 2010, MGMA
Keegan, Deborah Walker, PHD, FACMPE, Woodcock, Elizabeth W., MBA, FACMPE,
Larch , Sara M, MSHA, FACMPE, CPC. Physician Billing Process: 12 potholes to
avoid in the road to getting paid, 2nd edition, 2009, MGMA
Pointer, Dennis D , Orlikoff, James, Principles of Health Care Organization and
Governance, 2010, Jossey Press
Sterling, Ronald B, CPA, MBA, Keys to EMR/HER Success, 2nd edition, Greenbranch
Publishing,2010, Phoenix, Md
Woodcock, Elizabeth, MBA, FACMPE, Mastering Patient Flow, 2nd edition, 2010, MGMA
Youngberg Barbara J, Principles of Risk Management and Patient Safety, Jones and
Bartlett Learning Publishing, 2011, Sudbury, Ma
CONFIDENTIAL INDIVIDUAL PEER EVALUATION OF LEARNING TEAM
(To be filled out by each team member)
Group name/topic:__________________________________________________
Your name:________________________________________________________
Please list your team members and describe/rate their work in rank order of their
contribution, from highest to lowest. Do not include yourself. All responses and
comments are confidential. Award each member up to 20 points.
Rank
1
Name
Comment
# Points
2
3
4
5
6
7
8
What did you learn from participating in this group project?
How useful was this project in expanding your knowledge of health care management?
How do you feel your group worked together as a team?
What will you do differently on your next team project?
STUDENT INFORMATION SHEET
(Turn in to Instructor)
HCA 452/552 – FALL 2013
Name_________________________________________________________________
Name you prefer to use__________________________________________________
Phone(s):_____________________________________________________________
Best time/place to reach you:____________________________________________
E-mail
address:______________________________________________________________
Please describe briefly:
a.
Your educational background and work experience:
b.
Future educational and work plans:
c.
Your reasons for taking this course and what you hope to learn.
d.
Languages you speak, read and write