Metropolitan Community College
Principles of Management
Exam 3 Study Guide
Chapter 10:
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Know the importance of human resource management (comp adv., performance, strategic tool)
Identify steps in the human resource process (planning, recruitment, decruitment, etc.)
Understand the selection process tools used to assess potential employees (tests, interviews)
Identify the factors that influence compensation and benefits (firm size, profit, location,
philosophy)
Know contemporary issues in HRM and alternative approaches (diversity, harassment,
downsizing, etc.)
Chapter 11:
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Understand characteristics of the 4 formal groups (command, task, cross-functional, etc.)
Describe the 5 stages in group development (form, storm, norm, perform, adjourn)
Identify the characteristics of group structure (role, norms, conformity, status, size, etc)
Know the 3 types of conflict (task, process, relationship) and techniques to manage it
Identify the 4 types of teams (problem-solving, self-managed, cross-functional, virtual) and the
characteristics of effective teams (Goals, trust, commitment)
Chapter 12:
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Identify characteristics of change and the steps in the change process (unfreeze, change,
refreeze)
Understand the 3 types of change in an organization (structure, technology, people)
Describe why people resist change and the 7 ways to reduce resistance (communication,
participation, support, people selection, coercion, manipulation, etc.)
Know the strategies for managing cultural change (new values, norms, manage sub-culture, role
model behavior)
Identify the 3 variables and their characteristics of innovation (human resources, cultural,
structural)
Chapter 13:
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Understand the relationship between job satisfaction on attitude and performance
Identify the 4 psychological factors that affect behavior (attitude, personality, perception,
learning)
Know the different approaches used to assess personality types (Big 5 Model, MBTI, Job Fit)
Distinguish between the two learning type behaviors and their attributes (operant, social)
Chapter 14:
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Know the two characteristics necessary for communication to occur (transfer, meaning)
Identify the four functions of communication and their attributes (information, control,
motivation, expression)
Explain the communication process steps (sender, encode, medium, decode, feedback, noise)
Understand barriers to communication and ways to overcome it (filtering, overload, emotion)
Know the directional flow of communication and the 3 types of communication networks
(wheel, chain, all channel)
Chapter 15:
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Explain what is motivation and know the 3 characteristics that determine it (effort, direction,
persistence)
Identify and explain the five levels of Maslow’s Hierarchy of Needs (physiological, safety,
esteem)
Compare differences between Theory X vs. Theory Y and how motivation is applied
Know the motivators which result in satisfaction compared with hygiene factors causing
dissatisfaction
Understand the relationship between the 3 factors in expectancy theory and how they influence
motivation (effort, performance, reward)
Identify alternative ways to motivate a diverse workforce (flex hours, job sharing, telecommute)