Johnson & Johnson
SAFE Fleet
Protecting Employees, Families
and Communities
Joseph Van Houten, Ph.D., CSP
Senior Director, Worldwide Environment, Health & Safety
Sandra S. Lee, MPH, CHES
Director, Worldwide Fleet Safety
Global Presence
• 200+ Operating Companies
• 57 Countries Around the World
• 175+ Countries Product Sales
Johnson & Johnson
Business Segments
Consumer
Medical
Devices/Diagnostic
s
Pharmaceutical
Our Credo
We believe our first responsibility is to the doctors, nurses and patients,
to mothers and fathers and all others who use our products and services. In meeting their needs everything we
do must be of high quality. We must constantly strive to reduce our costs in order to maintain reasonable prices.
Customers' orders must be serviced promptly and accurately. Our suppliers and distributors must have an
opportunity to make a fair profit.
We are responsible to our employees, the
We are responsible to our employees, the men and women who work with us throughout
men
and women who work with us
the world.
throughout
the
world.
working
conditions
clean, orderly and safe.
Everyone must be considered as an individual. We must respect their dignity
and recognize their merit. They must have a sense of security in their jobs.
Compensation must be fair and adequate, and
We must be mindful of ways to help our employees fulfill their family responsibilities.
Employees must feel free to make suggestions and complaints.
There must be equal opportunity for employment, development and advancement
for those qualified. We must provide competent management, and their
actions must be just and ethical.
We are responsible to the communities in which we live and work and to the world
community as well. We must be good citizens — support good works and charities and
bear our fair share of taxes. We must encourage civic improvements and better health and education.
We must maintain in good order the property we are privileged to use,
protecting the environment and natural resources.
working conditions [must be] clean, orderly
and safe.
Our final responsibility is to our stockholders. Business must make a sound profit.
We must experiment with new ideas. Research must be carried on, innovative programs
developed and mistakes paid for. New equipment must be purchased, new facilities provided and new products
launched. Reserves must be created to provide for adverse times.
When we operate according to these principles, the stockholders should realize a fair return.
Worldwide LWDC Rate
0.50
LWDC Rate = Number of Lost Work Days Cases x 200,000 work hours
Total Work Hours
0.31
0.18
0.16
0.16
0.13
0.12
0.09
0.08
0.06
0.05
0.06
0.07
0.08
0.07
0.00
1995
1996
1997
1998
*Includes Temporary Employees
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
** 2008 data is preliminary
2008 Worldwide LWDCs By Type
50%
Total: 92* Cases
40%
34%
30%
31
22%
20%
16%
16%
SBA - 12
8%
10%
CB - 8
OVR - 14
CW - 0
CTD - 1
15
7
4
Slips, Trips & Falls
Other Occ. Safety
Ergonomics
Vehicle
Exposure
Other
31
22
38
16
3
6
4%
0%
2007 Total: 116
*Data is preliminary
Key Preventive Programs
(Health & Safety-Through-Design)
•
•
•
•
•
•
•
ERGO
SAFE Fleet
Fall Prevention
Machine Safety
Industrial Hygiene
Process Safety Management
Healthy People
What Is SAFE Fleet?
• J&J’s way of protecting employees, families, &
customers from injury on the road.
• Company vehicle is a workplace
• Safe driving is a primary job responsibility for field
representatives
• SAFE Fleet primarily designed for sales and
marketing; relevance for other employee groups
Global SAFE Fleet Implementation
1995
1996
1997
1998
1999
NA
LA
EMEA
AP
*Brazil and Mexico initiated a fleet safety program in 1987;
SAFE Fleet rolled out to the rest of Latin America 1996.
2000
2008
SAFE Fleet Drivers Worldwide
EMEA – 14,700
NA – 11,700
AP – 6,200
LAC – 3,500
•
•
•
•
Passenger Vehicles
Two-Wheelers
Leased, Company Owned
Employee Owned (allowance)
Crashes Per Million Miles (CPMM)
1995 – Q3 2008 Worldwide
10
8.76
8.45
8.77
7.7
7.18
6.85
5.98
5.74
5.52
5.32
5.19
4.86
5.3
5.38
CPMM
5
2272
3005
2996
3476
3809
3877
3751
4014
4219
4027
3862
4253
4111
3,031
# Crashes
19%
18%
18%
16%
15%
15%
13%
13%
12%
12%
11%
12%
11%
11%
% FIC
0
1995
1996
1997
1998
1999
2000
CPMM = Crashes Per Million Miles Driven
% FIC = % of fleet in crashes
2001
2002
2003
2004
2005
2006
2007
Q3 2008
SAFE Fleet Core Elements
1.
2.
3.
4.
5.
6.
Management Commitment
Worldwide Fleet Safety Standards
Training and Education
SAFE Fleet Teams
Assessment and Assurance
Community Outreach
1. Management Commitment
Executive Committee and Corporate Officers
Company Group Chairmen
International Vice Presidents and Area Managers
Domestic Presidents and General Managers
International Managing Directors
SAFE Fleet Leaders
Field Sales and Service Employees
Our Commitment to Safe Driving
“SAFE Fleet – Caring About People is the singular
mission of our fleet safety program – to protect you
Specifically,
we ask...loved ones while operating a motor vehicle.
and your
• Business Leaders to emphasize our message of caring throughout your organization. Stress that challenging business
times are when we
to strengthen
our safety efforts.to
Encourage
full participation
in SAFE Fleet
and emphasize
Nothing
isneed
more
important
us than
knowing
that
eachits
importance to our business at your board and sales meetings.
• Drivers
on thehome
important task
of driving. each
Avoid distractions
and drive defensively. Take advantage of every
of
youto concentrate
returns
safely
day.”
opportunity offered by your company's SAFE Fleet program to improve your skills and avoid serious injury.
SAFE Fleet - Caring About People is the singular mission of our fleet safety program - to protect you and your loved ones
while operating a motor vehicle. Nothing is more important to us than knowing that each of you returns home safely each day.
We know that business conditions are challenging and that each of you is working hard to help Johnson & Johnson succeed.
We appreciate your effort and ask that you make sure that we succeed safely. We need each of you to play your part in
encouraging safe behavior while driving.
We have seen our mid-year safety results and are concerned with the overall upward trend in both crash and injury rates. Each
crash is a potential serious injury. The more crashes we have, the higher the probability of injury.
Caring for the world, one person at a time... inspires and unites the people of Johnson & Johnson. This is our
statement of caring that drives excellence in meeting the needs and expectations of our customers. Let's embrace this same
philosophy as we support each other to prevent vehicle crashes and injuries.
2. Worldwide Fleet Safety Standards
• Mobile Phones and Hand-Held Electronic Devices
• Motor Vehicle Operation
• New Hire Eligibility and Driver Requirements
• Major Driving Events: Classification and Remedies
• Driver Training
• Vehicle Maintenance and Condition
• Management Accountability
• Accident, Incident and Injury Reporting
3. Training and Education
• Global Web-based Platform
– Available to 36,000 Drivers Worldwide
– Core SAFE Fleet Tools
•New Hire
•Field Manager/Senior Manager
•High Risk
– Education/Awareness Tools
Interactive “Just One Thing”
•Tool for Managers
•Scenarios Scripted
•Staff Meeting Conversations
3. Training and Education
• Global Web-based Platform
• Behind-the-Wheel (BTW) Training
– 100% New Hires
– Tenured Drivers every 3 years
– BTW delivery varies by country
BTW Training Approach: Team India
• Volunteer trainers
• Human Resources, Security,
Administration
• Intensive “train the trainer”
program
India Volunteers Trained by
Singapore Safety Driving Center Ltd
BTW Approach: Latin America
• One Supplier provides all BTW
training
• New Hires Take BTW
• Tenured Drivers take a refresher
BTW 3 years later.
• After second BTW, Driver
Assessment tool used to
determine future BTW
requirement.
4. SAFE Fleet Teams
Over 100 SAFE Fleet Teams Worldwide
• Franchise/Country Teams
• Primarily led by senior sales leaders or managers
• Integrated into the Business Culture
5. Assessment and Assurance
Executive Management 20% of total rating
Field Management
25% of total rating
Core Systems
25% of total rating
Support Systems
15% of total rating
Results
15% of total rating
Actual Grid, click
radio button
to make selection.
Box lights up as
does the award
for section.
ATLAS…Johnson & Johnson’s global
fleet safety assessment process
6. Community Outreach
We are responsible to the communities
in which we live and work…
We must be good citizens
– support good works and charities.
Helmets for Kids…Vietnam
Protecting Road Users
Helmets for Families China
BTW Training Program
for Chennai and Kolkata Police
Teen Driver Outreach
Teen Driver Outreach
“In the Blink of Eye”
Have you committed
to making your teen
a safe driver?
“In the Blink of Eye”
As parents
the keys are in
your hands.
“A Parent’s Plan” and Teen Safety Driving Packet
SAFE Fleet in Summary
•
•
•
•
•
•
Management Commitment
Standards
Training and Education
Teams
Assurance Through Assessments
Outreach
• People-focused – “caring”
• Benefit – employees, family, community
• Credo – reason why SAFE Fleet exists
Global Road Safety
Make a Difference in People’s Lives!