Supply Chain Visibility and Collaboration
An Infosys-Microsoft joint initiative
Executive Overview – 27-Jan-2009
In a multi-enterprise high tech supply network, visibility remains one
of the most stringent hurdles for effective planning and execution
Multiple demand
signals, customer
segments, channels,
partners & methods
Self-contained
components with
high barriers of
interaction
Fragmented Supply
Chain systems &
processes
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Varied levels of
technology and
process standards
Thru our research and customer interactions we see a rising
need for Supply Chain Visibility and Collaboration
Customers Are Challenged..
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Shortening Product Life Cycles
Which Means…
Thereby Increasing Need for...
• Rapid Response to Change
experience - cut down data acquisition
• Increased Simulation / Analytics
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Intensifying competition
• Improved transparency
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Shrinking Revenue and Profits
Expanding supply network
• Improve internal supply chain user
time.
• Provide platforms to do rapid analytics
with quick change of decision parameters
• Real time decisions involving
partners
• Real time information visibility for key
supply chain decision making.
Results from our recent HiTech survey indicates that Visibility and Collaboration are among the top priorities for organizations
• Complexity -
42% of respondents indicated that by 2010 their supply chain would become more complex
• Fragmentation - 70% acknowledged disruptions in their supply chain
and took hours to gain visibility into problems
• Data related issues – 25% of SC professional’s time is spent in resolving data related issues
• Need for collaboration – 91% still use basic technologies such as email as the primary means of collaboration
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The Infosys-Microsoft value proposition in Supply Chain
Infosys and Microsoft join forces to create synergy of business process expertise and state of the art technology
that can address the complex supply chain issues in the global environment. Benefit to the client is speed,
accuracy and cost effective solution to their supply chain problems
SC Center of Excellence
SCV platform – iterative renovation
• Community for IP development
• SC talents across verticals and functions
• Social network for SC professionals
• Modular approach
• Familiar Office user interface
• Minimal user training
• Augmented ROI on current IT landscape
(www.nextgenerationsupplychain.com)
SCV Modules - Speed of Time to value
•
•
•
•
Hosted, trusted 3rd Party Services
Pre-built framework
After sales service, Inventory, Procurement
Risk free adoption
Perpetual front-end; variant back-end
• Highly secured environment
• Multi-Enterprise visibility
• Collaborative relationship
Sample results delivered:
• Reduced on hand inventory for a Major consumer electronics by ~20%
• Reduced order fulfillment lead time by 50% for a semiconductor company
• Helped a leader in Power Generation Equipment reduce time to market and cut engineering TCO by 40%
• Helped Automotive Systems Manufacturer optimize IT Infrastructure and save $1 million annually
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Our solution consists of multiple business modules built on
the Supply Chain Visibility (SCV) platform
Infosys SCV Business
Modules
Industry Models and preconfigured persona-based KPI
catalog for 20+ process areas
like Contact Center, Repairs,
Procure to Pay, Contract
Compliance, 100+KPIs, 200+
Metric, 40+ Dashboards, 40+
Scorecards and Function
specific exception based
collaborative workflows
Service
Performance
Workbench
Analytics
Infosys Supply Chain
Visibility Platform
Integration Accelerators
for Leading ERP, CRM
systems.
30+ Custom Initiatives
Custom KPI management,
Dash boarding.
Scorecarding and
Reporting, Alerts,
Whiteboarding and
Advanced Collaboration
Procurement
Workbench
Collaboration
Inventory
Visibility
Workbench
Personas
Initiatives
Demand
Management
Workbench
What-If
SC operational enhancement via effectiveness and efficiency improvements
Alignment
Process diagnostics; SC alignment to business strategy; Governance
Visibility &
Collaboration
Cross-functional Performance Management, Real-time event and exception
management; Co-planning
Optimal performance
Multi-node information integration, role base collaboration
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The SCV platform provides the repeatable capabilities for
visibility and collaboration across multiple business processes
Actionable
visibility
• Secure interoperability
• Avoid cumbersome layers of
technology
• Bi-directional action
Role and exceptionbased analytics
• Synthesize disparate systems
• Simplified workflows
• End-user productivity
Flexible
collaboration and
execution
• Multi-dimensional collaboration
• Unstructured environment
• Information available and
consumable
MICROSOFT IS THE ONLY PROVIDER FOR INFRASTRUCTURE, ROLE-BASED
PRODUCTIVITY, AND GLOBAL PERFORMANCE6 NETWORKS.
The business modules that we have built on top of the SCV
platform leverages our pre-built IP for accelerated deployment
Initiatives
Collaboration
Pre-built technology components
on top of Microsoft product stack
Supply Chain
frameworks &
Metrics Hierarchy
Pre-built data models for
manufacturing industry
Metric ID
KPI Flag
Metric Name
Metric Type
CC1
Yes
Call Center Cost
Derived
Total Cost of Call Center
Operation
No of agents*
Rate/hr*No of
hours (This is
just an eg)
Average Agent Rate/Hr
Base
Rate in $
Rate
Sum of
(amortized fixed
costs + Variable
costs) / No. of
contact centers
CC2
Metric Business
Definition
Metric Formula
CC3
Average Running cost per center per period
Derived
The avg cost of running a
Contact Center for the
enterprise
CC4
Cost Per Call
Derived
The cost of call arriving and Calls Per
being answered at the call Hour/Agents
center
Hourly Wage
KPI Catalogue for forward
supply chain and reverse
supply chain
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The Service Performance Workbench is our solution that enables organizations
unlock significant value from their post sales service supply chains
Customer Loyalty
“How can I acquire new customers by affecting a positive resonance from existing customers?”
“How can I protect my existing customers from competition?”
Differentiated Service
“How can I increase my customer satisfaction by lowering response and resolution times?”
“How can I improve the overall customer experience ?”
Service Revenue
Bundled Products
“How can I fetch Additional revenue stream over the lifecycle of product and/or service ?”
“How can I maximize my profitability using my Relatively lower investment in services
infrastructure and still maintain flexibility in resource usage?”
“How can I bundle products during service interactions with existing customers?”
“How can I cross-sell/up-sell related products and services?”
 On Average, Companies that have deployed field service solutions have seen 19% boost in customer retention
• A provider of printing solutions was able to reduce order resolution speeds by 50% by measuring and improving areas of
deficient performance such as work order taking and scheduling procedures
• Due to lack of timely access to work order data, a major supplier of process control solutions for the semiconductor industry
lost significant revenue as billing cycles were as long as 45 days.
• 49% of Service centers in leading manufacturing companies also conduct direct selling activities
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The Procurement Workbench solution delivers significant cost savings by
making business users efficient at taking effective decisions
Spend Visibility
“How can I get visibility into the spend under my management and identify savings opportunities?
“How can I reduce costs without increasing supply risks?
Supplier Collaboration
“How do I ensure high visibility of demand, inventory and order data to my suppliers?
“How do I reduce supply lead time deliveries and increase supply reliability?
“How can I reduce the operations costs by enabling each buyer to manage more spend?”
Delivery Performance
“How can I get visibility into potential order and shipment delays that will impact manufacturing?”
“How will my decision to resolve a problem impact other parts or locations?”
“How can track the set of metrics that will help me control the process effectively?”
“Who are the suppliers who are not doing well and how can I managed their supply risk?”
Managing Better
Compliance
“How can I manage leakage in Sourcing savings through better compliance?”
“How can I reduce out of contract buying?”
“How can I compliance with SOX and other local laws?”
 On an average, business users spend more than 30% of their time finding information and not leveraging it
 Average cost savings for transactions compliant with contract is 22%
 A leading semi-conductor manufacturer reduced its indirect spend by 10-12% in certain categories by getting visibility into
the spend by various divisions and simple leverage opportunities
 A leading conglomerate increased contract compliance from 35% to 84% through better visibility into spend leakage data
 A large OEM reduced it’s inbound inventory and working capital by 25% in certain product families through visibility into
supplier inventory, proactive exceptions and effective collaboration
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Inventory Performance Workbench enables supply chain managers to
efficiently monitor and control the inventory for a lean supply chain
Improve the
Working Capital
“How can I reduce my inventory levels without impacting the service levels?”
“How can I reduce obsolescence because of frequent changes in product design?”
Customer Satisfaction
“How can I increase my customer satisfaction by making true order promises?”
“How can I ensure that I do not miss the Service Levels imposed by my big customers?”
Minimize Lost Sales
“ How can I minimize lost sales because of stock outs?”
“How do I have better visibility of inventory in my channels?”
“How can I reduce inventory carrying rate and cost?”
“How can I reduce unnecessary expedites by avoiding delays in getting information ?”
“How can I eliminate penalty $$ for missing service levels of my key customers?”
Improve productivity
“How can I reduce the huge amount of manual effort in getting the right data?
“How can my planners collaborate to plan for effective demand supply balance?”
 In an Infosys survey with 30 high tech companies in the US, 73% mentioned that because of lack of visibility they cannot
control unnecessary ageing of inventory; 69% mentioned that they end up stocking high inventory to address demand
volatility
 Some companies do not have the right set of metrics defined, most rely on supply chain data exchanged through e-mails,
planners and channels spend a huge amount of time in manual synchronization of their data
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Customer Intelligence Workbench enables Sales & Marketing teams to efficiently
manage team performance and improve campaign effectiveness
Sales Force
Effectiveness
“How can I track sales team performance based on preset Performance indicators?”
“How can optimize predictive trending of sales?”
Campaign
Effectiveness
“How can I optimize the campaign channel?”
“How can I track early adopters and non adapters across territories?”
“How can I better understand customer preference of channel for campaigns?”
Customer
Segmentation
“How can I analyze customers based on demographics?
“How can I track campaign outcomes across all segments of my customers?”
“How can I track customer segment shifts across all my brands?”
 A leading digital lifestyle company was able to achieve significant improvements in productivity and effectiveness by
implementing a system to facilitate data driven analysis programs
 Campaign lifecycle reduced from 8 hours to 2 hours
 50% reduction in application maintenance due to a single source of truth for Campaign data
 Significant Improvement in ROMI
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Customer Success Stories
Leading global
imaging major
Supply Chain
Analytics
Delivered end-to-end supply chain analytics solution including
performance indicators, scorecards, & dashboards to improve
demand intelligence and access to information.
Largest consumer
electronics
company
Real-Time
Collaborative
Portal
Built a worldwide collaborative portal solution to enable
partners and customers to have a clear, real-time view of the
status of purchase orders, sales, shipping, and inventory.
Largest oil &
petrochemical
group
Supply Chain
Visibility
Consolidated real-time information from 20 sources into a
visual, map-based solution to track assets for improved
Hurricane management and response capabilities.
Large Engineering
company
Supplier
Collaboration
Deployed a collaborative commerce network to integrate
disparate internal ERP and external partner systems & improve
visibility and streamline ordering processes for suppliers.
Manufacturer of
multiple consumer
products,
including
batteries,
Supply Chain
Analytics
Implemented a solution to surface live supply chain data from
back-end Line-of-Business applications in the Office platform,
improving productivity, search, and collaboration capabilities.
Leader in video
game console
market
Supply Chain
Analytics
Consolidated 140 actions, workflows, applications, reports, and
data into an Office-based supply chain visibility solution in 45
days.
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