IT 1003 Information
Systems Applications
Saturdays: 08.00 – 10.00 LT27
Lecturer: Dr Tan Hung Pheng
Office: S15 04-16 Tel: 6874 2777
Consultation Hours: Fridays 10:00-12:00
Other hours : by appointment
E-mail : tanhp@comp.nus.edu.sg
Course webpage : www.comp.nus.edu.sg/~it1003
• For more information, please logon
IVLE : ivle.nus.edu.sg
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Lecture notes
Discussion forum
Workbin
FAQs
Other information/document etc
• Course e-mail:
it1003@comp.nus.edu.sg
Note: 1. please use discussion forum at IVLE for general
enquiries especially if they benefit others.
2. for specific matters especially regarding
individuals, please e-mail respective tutors
(lecturer included)
Tutorials and Tutors
• Tutorials
- 20 sessions(14 time slots), please check slots at
www.comp.nus.edu.sg/~tutorial
- for registration, please go to
www.comp.nus.edu.sg/~online
• Tutors
- Ms Michelle Gwee, S15 04-27 Tel: 6874 4392
mgwee@comp.nus.edu.sg
- Ms Yang Xia,
S16 09-12 Tel: 6874 6553
yangxia@comp.nus.edu.sg
- Mr Ong Kar Loon, S15 04-28 Tel: 6874 2825
ongkl@comp.nus.edu.sg
Module Prerequisites : None
Module Preclusions : None
A minimal level of knowledge on Microsoft
Office (Word, Excel, Access, PowerPoint,
FrontPage) and Internet is advantageous.
For those without the knowledge at all,
assistance will be provided on request.
OBJECTIVES
• appreciate the impact of Information
Systems (IS) applications in various
industries
• examine the current status, penetration
rate and likely future trends of IS in
these industries
• highlight the challenges and potentials
of implementing IS in these industries
Some Details
• To appreciate how technology can help to improve
decision-making in business.
• To show how technology is used to integrate the
business disciplines.
• To introduce students to business cases, so they learn to
solve business problems with information technology.
• To introduce students to the strategic applications of
technology.
• To introduce students to the issues and problems
involved in building complex systems and organizing
information resources.
• To introduce the social implications of information
technology.
• To introduce students to the management of information
systems.
Primary Focus
– Understanding IS in business applications
– Targeting students who are prospective managerial
users of computer systems when they enter the
industry and progress in their career
– Introducing end-user computing without much
technical knowledge to prepare business proposals,
reports or delivering presentations
– Providing enough background knowledge to
communicate requirements to professional IS staff to
develop and maintain complex systems
ASSESSMENT
• CA: 50%
– Participation in discussions
– Completion and merits of exercises
– Case assignment
• FINAL EXAM: 50%
– 2 May 2003 14:30 hrs
– Open book
– MCQ and open-ended
NOT
• On building skills on computer
tools to develop IS for business
• For students who are potential
information systems
professionals
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READING MATERIALS
COMPULSORY
David Anderson:
Management Information Systems
-- Using cases within industry context to solve business problems with IT
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RECOMMENDED
David Anderson & Gerald Post:
Management Information Systems
-- Solving business problems with IT
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OTHER SELECTED RESOURCES
-- www.prenhall.com/anderson
-- www.mhhe.com/business/mis/post
-- www.spring.gov.sg
-- www.lawonline.com.sg
-- www.ecitizen.gov.sg
-- www.mcdonalds.com
-- www.amazon.com
-- www.gm.com
-- www.fedex.com
-- www.bankone.com
-- www.lilly.com
Overview of Information Systems
• Information Systems (IS)
• Management Information Systems
(MIS)
• Computer Information Systems (CIS)
to do with applying Information
Technology (IT) to business and
society
Components of MIS
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Hardware
Software
People
Procedures
Collection of Data
Managing Information Systems
• Record, collect, accumulate, analyze,
classify, compute, arrange, process,
integrate, interpret data/information
• Store, safe-keep (backup, recovery),
retrieve data/information
• Managing IT techniques and resources
• Standardization of business processes
and procedures
• Managing related human resources
Impact of IS
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On organizations
On the people
On the work
On effectiveness and efficiencies
translating into businesses in the industry ...
Impact of IS
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On the industry or business
On it’s staff
On it’s business
On it’s competitiveness and profitability
Various industries
• The course does not follow the standard
industrial classifications and sub-classifications.
We follow closely the textbook cases and the
sectors that are the most common in our daily
lives here.
• The textbook does not cover all the industries,
neither do we attempt to.
• We select some typical industries from the
textbook with case studies mainly from the
States supplemented by some common local
industries with cases.
Examples of Industries
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Manufacturing
Computer hardware
Automobile
Fast food
Tourism and hospitality
Travel related
Airline
Land transport
Telecommunications
Package delivery
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Government
Defence
Education
Health care
Banking
Financial Services
Entrepreneurial
Franchise
Retail
Wholesale
Industry Cases Covered
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Six cases taken from textbook
- Fast Food: McDonald’s
- Entrepreneurial: Amazon Co.
- Automobile: General Motor Co.
- Package delivery: Federal Express
- Banking: American National Bank
- Health Care: Eli Lilly
Five cases from local industries with talks by leading
local IS practitioners
Depending on the time allocated, not all cases will be
covered in detail
Some Uses of IS in Management
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present and deliver information
analyze business situations
solve business problems
examine existing applications/systems
develop new applications/systems
increase competitive advantage
cut costs, in particular, operate with fewer middle-level
managers
• encourage entrepreneurs to run their own businesses
and consulting firms
• effect changes in business and society