Delivery Policies
All IFD trucks will be equipped to satisfactorily and safely deliver to Saint Paul Public School sites,
regardless of the setup of the delivery and receiving area. For sites with delivery docks, the IFD truck will
be equipped with a pallet jack. For sites without delivery docks, IFD will have the necessary equipment,
such as but not limited to hand trucks, dollies and utility carts. Regardless of the configuration of each
site’s delivery and receiving area, IFD will ensure all deliveries are done safely, efficiently, and to the
satisfaction of Saint Paul Public Schools.
If requested, the driver will “set the orders in place” in the designated storage area as directed by the Saint
Paul Public Schools
Pallets will be exchanged at the time of delivery.
IFD will complete deliveries by the time and date on the order. In an emergency situation, the driver or
Customer Service will contact Saint Paul Public Schools and/or the affected sites no less than one hour
before the end of the receiving time. The delivery will be rescheduled to meet the needs of Saint Paul
Public Schools.
IFD will allow Saint Paul Public Schools to inspect and verify deliveries. The IFD Contract Manager, in
conjunction with the Transportation Supervisor, will review any operational and transportation variances
and make adjustments accordingly.
Invoices
It is IFD's practice to deliver invoices with deliveries. All invoices will include the customer account
information including a purchase order number if required, quantity shipped, product description, brand,
pack size, product code, price per case totaled by line and extended to an invoice total.
Returns / Credit Memos
Requests for product credit should be called into IFD Customer Service with the reason for the return. The
credit memo will be set for pick up with the next scheduled delivery. IFD’s Customer Service
Representative will monitor all returns and follow through to ensure products are picked up.
In the event that IFD is required to pick up product, a copy of the credit memo will be left with the site at
the time the product is picked up. If pick up of product is not required, a credit memo will be emailed to
the site.
IFD’s delivery drivers are able to issue a credit memo, or make adjustments to the delivery invoice for shortships, over-shipped quantities that were invoiced, miss-ships, spoiled products, short-dated products,
expired, or damaged products at the time of delivery.
If a credit has to be written when the driver delivers the product, the credit is indicated right on the site’s
invoice with total quantities and total price.
When a site discovers that they were shorted or there is a problem with an item after the driver leaves, the
site will call IFD Customer Service and a credit memo will be written. Perishable items require prior
approval before return can be made. Drivers cannot pick up product from prior deliveries without the
proper paperwork from Customer Service.
Security
IFD's Transportation Supervisor will review specific requirements with each site. IFD will provide a
designated driver pool to this contract. Each Driver will be subject to a background check, wear an IFD
uniform, wear an official IFD picture identification badge easily visible on their uniform, and be trained on
each site’s identification needs, security restrictions, delivery time restrictions, site requirements, vehicle
security, and safety policies. The driver will provide a valid driver’s license upon request. The driver will not
have in his possession any drugs, alcohol, tobacco products, or weapons. Delivery drivers participate in
regular training to enhance their Customer Service skills. IFD’s dedicated Drivers are available via cell
phone, in accordance with IFD’s Cell Phone Use Policy.
IFD will adhere to security requirements when deliveries are made to all sites.
IFD Employee Screening Procedures
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Background Checks for Drivers
Motor Vehicle Record
Commercial Driver license information list
Statewide Criminal Search
Nationwide Criminal Search, includes Sex offender search
Wanted Persons Security Search
IFD will maintain printed copies of the required background checks and other information on file for a
minimum of six years. If requested, IFD shall provide the results of the background checks to Saint Paul
Public Schools.
Additionally, should any sites require access badges for entry, IFD has a strict Access Badge Policy that is
designed to ensure proper chain of custody and prevent loss or breach of Customer safety.
Delivery Conditions
Products will be transported at the proper storage temperature in clean sanitary conditions in compliance
with the IFD HACCP program. Trailer temperature will be in the following range throughout the
transportation and delivery process:
Trailer Temperature Ranges
Food Type
Temperature Range
Frozen Foods
0 degrees F
Refrigerated Foods
34 to 40 degrees F
Grocery and Dry Goods
35 to 40 degrees F
IFD drivers record the temperature at time of delivery on the driver manifest. All of our trailers have multitemperature control capability.
IFD trailers are equipped with Thermo King’s TracKing units. Through the TracKing units, IFD is able to
monitor in real time the location and temperature of each IFD truck and trailer.
TracKing allows IFD to thoroughly monitor temperatures. Proper temperature ranges are established for
each section of the trailer. Should a temperature deviate from that range, TracKing will send an alarm to
IFD and the driver, and corrective action can be taken either by the driver on site or by IFD Operations
personnel remotely via a 2-way control.
Product Management System
With IFD’s password protected, easy-to-use, point-and-click e-InFoLink Product Management System,
product inquires can be made 24 hours a day, seven days a week from any computer with Internet access.
e-InFoLink is entirely internet-based and free of charge to Saint Paul Public Schools. No software
installation is required. It provides full product catalogs, order guides, inventory management tools, access
to extended information on products, multiple search capabilities, report generation. All schools will have
the capability to view, under each item, additional information on the order guide or in the electronic
catalog including: Ingredients, Nutrition, Allergens, Preparation, Shelf Life, Religious Classifications, and
Child Nutrition Statements. You can print and/or view price and order guides through an e-commerce
web-based online management system.
Included will be a contact list of IFD employees responsible for providing service to your district