Hayes-Gibson
Int’l/ Lenzy
Hayes Inc.
Tenant Handbook
Hayes Gibson International, Inc.
Page 1
Welcome
To
Bradford Pointe
Name _________________________
Apartment # ______
Hayes Gibson International, Inc.
Page 2
Table of Contents
Introduction
Statement of Policy……………………………..5
Tenant Rights and Responsibilities...6
Annual Apartment Inspection………..…6
Annual Recertification………………………..7
Rent……………………………………………………...7-8
Out and About the Property
On Site Injuries……………………………….……10
Laundry Room……………………………….……10
Smoking Policy……………………………...10-11
Drug-Free Housing………….………….……..11
Services for Residents
Bulletins Boards………………………………..13
Lost and Found…………………………….…….13
Newsletter…………………………………………….13
What you need to know
Your Apartment…………………………………15
Appliance Care Tips…………………………15
Front Apartment Door…………………….15
Furnishings………………………….…………….15
Keys……………………………………………….…….16
Pets……………………………………….……………..16
Security Disclosure…………….…………..16
Maintenance
Energy Conservation…..………………27
Capet & Vertical Blind Care……….27
General Housekeeping………………..27
Heating & Air Conditioning………..27
Maintenance Inspections……………28
Routine Maint. Requests………28-29
Damages…………………………………………29
Trash/Recycling………………….….29-30
Hazardous/Waste Disp……………..30
Sinks & Drains……………………………..30
Window / Covering Washing…….30
Miscellaneous Information
Personal Prop. / Renters Ins…….32
Removal of Personal Prop………..32
Notice to Vacate……………………………33
Solicitation…………………………………….33
Extermination Services……………….33
General Information………………33-34
Security Deposit…………………….…….34
Vacating Apartments Tips…...35-36
Charge Procedures………………..36-37
Concerns………………………………………...37
Names & Numbers………………………..37
If you need help
After hour medical emergencies…..18
Fire tips……………………………………………….18
Tornado tips……………………………….…18-19
Parking
Parking………………………………………………21
If you away or having guests
Going away……………………………………….23
Abandoned property……………………..23
Extended absences……………………23-24
Guests…………………………………………………24
Overnight guests……………………………..24
Policy on visitors and guest..………25
Hayes Gibson International, Inc.
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INTRODUCTION
Statement of Policy
Hayes Gibson International, Inc.
Page 4
Hayes-Gibson International, Inc/Lenzy Hayes Inc properties are comprised of HUD, Tax
Credit, Conventional, Rural Development, and HOME communities. Our properties are
run in accordance with all federal, state, and local rules and regulations.
Hayes-Gibson International, Inc/Lenzy Hayes Inc. properties employ an Equal Housing
Opportunity policy in the acceptance of residents regardless of race, creed, or color. If an
applicant is of good character, lives harmoniously with other people, and can meet our
financial requirements; he/she may be accepted for residency.
In setting forth this handbook of policies and procedures, we do so in the interest of
establishing a mutually cooperative relationship of understanding and good will. Its
intent is to be informative and helpful, and to serve as a guide to those who will share the
fellowship of your community. You will want to refer to it frequently for answers to
your questions about procedures and definitions of responsibility. From time to time, the
Board of Directors/Owners may elect to make changes in policies and/or procedures.
These alterations could reflect changes in the laws guiding this type of housing.
It is our hope that this handbook will serve as a convenient reference for you as questions
arise. All of the policies are based on concern for the rights and privacy of you and your
neighbors.
The goal of each staff member will be that of creating the kind of atmosphere, which will
make this a happy and pleasant place in which to live. Your assistance and cooperation
will be greatly appreciated and will help to assure the staff of achieving their objective.
We hope that you will participate in the total Hayes-Gibson International, Inc/Lenzy
Hayes Inc. Community experience.
Hayes Gibson International, Inc.
Page 5
Tenant Rights and Responsibilities under the Lease Agreement
Under the lease agreement you signed when you were accepted as a resident here, you
have certain rights and responsibilities. Below, several important rights and
responsibilities are listed to serve as a reminder while you live here.
As a resident, you are entitled to the peaceful enjoyment of the apartment you have
rented. We have a “Good Neighbor” Policy that you will sign upon move in and renewal.
The Management is entitled to receive the agreed amount of rent at the time it is due each
month.
Your rent may include some utilities. Please refer to your Site Manager to inquire more
information.
Management will take care of needed major repairs and maintenance. Your
responsibility will be to call in service requests when things break or become worn. No
service request is too small. Call them in as they occur.
You have the right to the same privacy as if your apartment were a separate home. Every
other Resident has that same right to privacy and peaceful enjoyment. Since these
apartments are close together, you must think of the other Residents when you play the
radio, CD Player, surround sound, DVD Player or TV.
Management reserves the right to come into your apartment to see if repairs are needed or
if other maintenance work should be done. This will be done with prior notification to
you, unless there is a maintenance emergency that requires immediate attention. If
emergency work is necessary, and was performed, you will be informed by the SiteManager. The monthly newsletter may be used as notification. Please pay attention to
the newsletter’s information. The newsletter can also be found on the Bradford Pointe
website page: News/Events.
If you have trouble paying your rent, you should talk to the Site-Manager and explain
how you plan to make payments. Communication after rent is late means it is too late to
make arrangements. Don’t avoid management. Be Honest. We may be able to provide
you with a list of agencies that provide assistance in times of need. The owner must have
the rent each month to keep the project running.
Quarterly Apartment Inspection
Annually, during the anniversary month of your move-in date, an apartment inspection
may be conducted in addition to the quarterly inspections.
During the inspection, minor maintenance items will be evaluated such as: are all the
lights working, is the oven working properly, and are any faucets dripping?
Hayes Gibson International, Inc.
Page 6
The inspection will also evaluate the over-all ability to maintain the apartment. This does
not mean that you need to lose sleep over keeping it dusted and polished. They will be
looking beyond that, please relax.
You will be notified, in writing, so you will be aware of the general time frame it is
scheduled.
Annual Renewals
Annually, on the first day of the month four (4) months prior to the anniversary month of
your move-in date, you will receive a Renewal Packet containing preliminary paper work
to complete the Renewal Process. These papers must be completed and returned to the
On-Site Managers Office within thirty (30) days.
You will then be notified to come to the Office to sign verification forms that will, in
turn, be mailed/faxed to all applicable employers, banks etc. that you have listed in the
initial packet of information. When the verification forms have all been returned, you
will again be notified to return to the Office to sign a Lease Addendum stating your new
lease dates.
If you will be away on the first of the month of your Renewal month (3 months prior to
your move-in month), you will need to tell the Office. Your paper work will be prepared
for you to sign before you leave and then processed at the proper time. It is imperative
that this be done at the times specified to allow enough time for you to still be able to put
in your required 60 day notice to vacate if you so choose.
Failure to comply with these regulations gives us the right to raise your rent to the
current fair market value and/or charge a premium fee for MTM or 6 month
renewal terms.
Rent
Rent is due on the 1st day of each month and must be paid no later than the 5th. Make
check or money order payable to the name of this apartment community. Rent may be
paid during regular Office Hours by dropping a check, money order, or cashier’s check in
the locked mailbox located in the foyer. Absolutely NO CASH WILL BE ACCEPTED
for rent payments. Rent is considered late on the 6th day of the month at 9:00 AM. If the
6th falls on a weekend or holiday, rent will be considered late on the following business
day at 9:00AM.
A $50.00 LATE FEE IS ASSESSED ON THE 6TH DAY OF THE MONTH.
ANY RESIDENT WHO HAS HIS OR HER RENT CHECK RETURNED FOR
NON SUFFICIENT FUNDS WILL BE CHARGED A FEE OF $35.00 TO COVER
THE BANK HANDLING CHARGE AS WELL AS INITIAL LATE FEE
CHARGE. AFTER ONE (1) NSF CHECK THE RESIDENT WILL BE
REQUIRED TO PAY BY MONEY ORDER, WILLIAMPAID.COM OR
CASHIERS CHECK ONLY. PERSONAL CHECKS WILL NOT BE ACCEPTED.
WilliamPaid.com users please note: Rent is considered “paid” on the date of
payment initiation, not the date it clears.
Hayes Gibson International, Inc.
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Resident shall pay all collection fees incurred by management for the collection of
unpaid amounts due under the lease agreement including, but not necessary limited to,
attorney fees, cost of suit, and collection agency fees. Owner may report unpaid rent, late
fees, and damages to a Credit Bureau for recordation in residents credit file.
If you are having someone else bring your rent to the Office for you, place your rent
check in a sealed envelope and ask him or her to put it in the locked mailbox. Make sure
to note the apartment number on the payment.
Management recognizes that financial difficulties do occur from time to time and
although it is not a normal practice of Hayes-Gibson International, Inc./Lenzy Hayes Inc.,
temporary extended payment schedules can be worked out with the Residents upon
request. Any arrangement for payment extensions must be made before the 1st of the
month to avoid assessment of late charges as defined in your lease. Payment
arrangements made between the 1st-5th will be made but the late fees will be added in to
the arrangement. No arrangements will be made after the 5th. Residents with
consistent late payments may be considered for non-renewal.
If a payment on an arrangement is missed, the arrangement becomes null and void. All
past due monies, including fees or penalties become due within three (3) business days or
legal proceedings will begin.
Hayes Gibson International, Inc.
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OUT AND ABOUT
THE PROPERTY
Hayes Gibson International, Inc.
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On-Site Injuries
Any individual injured on Hayes-Gibson International, Inc./Lenzy Hayes Inc. properties
NO MATTER HOW INSIGNIFICANT it may seem must complete an Incident Report,
within 24 hours. These report forms are available in the Office.
Laundry Room (If Applicable)
Hayes-Gibson International, Inc./Lenzy Hayes Inc. properties may have laundry facilities
located onsite. It is expected that Residents will develop their own schedules as to
provide equal opportunity for all to use the laundry equipment. Please make certain that
when laundry is washed and dried it is immediately removed from the machine so that it
is available to other Residents. Items left in any washer/dryer for more than one hour
after the machine stops, it will be removed by management. Any items left after 6 hours
will be disposed.
1.
2.
3.
4.
Children are not to be left unattended at any time.
In order to help prevent accidental spills, dry bleach is recommended.
Only Residents’ laundry should be done in our Laundry Room.
The resident should empty the dryer lint catchers after they finish using the
dryer.
5. Please fold clothes ONLY in the Laundry Room or your apartment.
6. Do not adjust the air conditioning unit in the Laundry Room. Call the Office if
you are having a problem.
7. Report any OUT-OF-SERVICE machines to the Office.
8. Follow recommended loading instructions. When washing, use correct amount
of low-sudsing detergent and be sure to wipe off soap, bleach, and stains on
exterior finish. Also, leave lid open after washing so interior will dry. Do not
use dish soap to do laundry.
9. Be sure to remove pins and other objects from clothing before drying. Remove
wash-and wear items from dryer as soon as possible to avoid wrinkling.
10. Does not use dye in washing machines.
As with any common area it is everyone’s responsibility in ensure the areas are kept
in a clean and sanitary condition and all tenants/homemakers are responsible to
clean up areas after use. Dryer sheets must be disposed of properly in the trash
receptacles provided or taken home with you, not left on the floor, in the dryers, or
on the ground.
Smoking Policy
In an effort to provide a quality, healthy environment for all Residents of the HayesGibson International, Inc./Lenzy Hayes Inc. properties, the Board of Directors/Owners
Hayes Gibson International, Inc.
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has voted to designate all common areas as non-smoking areas. Areas designated as
common areas are as followed: laundry facilities, halls, office, public restrooms,
playground, pool and the front entrance of any building, shared entry, or any shared
porch/patio.
Smoking is permitted in the apartment units. Please do not dispose of cigarette butts on
the property grounds. Proper disposal in the trash area is required. If you are littering the
grounds this is considered a lease violation. Residents are responsible for any damage
caused by smoking inside your unit such as but not limited to, nicotine staining, burn
holes, foul odor at move out or inspection.
Smoking is not permitted in apartments with oxygen that is being used at any time.
Failure to comply with this policy shall violate the House Rules and can be grounds for
termination of tenancy. Should a tenant use oxygen they should ensure the oxygen tank
is off and located in a different room from the area that the tenant is smoking in.
To smoke or not to smoke will remain the personal choice of every individual residing
here at Hayes-Gibson International, Inc./Lenzy Hayes Inc. properties. Smoking in one’s
own apartment is the Resident’s Right, so long as the safety of the resident, or the safety
of the facility, is not put in jeopardy. We insist YOU DO NOT SMOKE IN BED! We
must all assume responsibility for prevention of fire.
Drug-Free Housing
In consideration of the execution or renewal of a lease of the dwelling unit identified in
the lease, Owner and Resident agree as follows:
1.
2.
3.
4.
5.
Resident, any member of the resident’s household, or a guest or other person
under the residents control shall not engage in criminal activity, including drugrelated criminal activity, in or near community premises. “Drug-related criminal
activity” means the illegal manufacture, sale, or use, of a controlled substance (as
defined in Section 102 of the Controlled Substances Act [21 U.S.C. 802]).
Resident, any member of the resident’s household, or a guest or other person
under the residents control shall not engage in any act intended to facilitate
criminal activity, including drug-related criminal activity, on or near community
premises.
Resident or members of the household will not permit the dwelling unit to be
used for, or to facilitate, criminal activity, including drug-related criminal
activity, regardless of whether the individual engaging in such activity is a
member of the household or a guest.
Resident or members of the household will not engage in manufacture, sale or
distribution of illegal drugs at any location, whether on or near community
premises or otherwise. Residents over 18 will be screened on an annual basis
during the anniversary of the month of the initial move in, to include household
members who have turned 18 since the last screening regardless of the length of
time the resident is renewing. Violations of the drug-free/crime-free policy will
not be renewed.
Resident, any member of the resident’s household, or a guest or other person
under the residents control shall not engage in acts of violence or threats of
violence, including but not limited to, the unlawful discharge of firearms, on or
near project premises.
Hayes Gibson International, Inc.
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6. VIOLATION OF THE ABOVE PROVISIONS SHALL BE A MATERIAL
VIOLATION OF THE LEASE AND GOOD CAUSE FOR TERMINATION
OF RESIDENCY. A single violation of any of the provisions of this addendum
shall be deemed a serious violation and a material non-compliance of the lease. It
is understood and agreed that a single violation shall be good cause for
termination of the lease. Unless otherwise provided by law, proof of violation
shall not require criminal conviction, but shall be by a preponderance of the
evidence.
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SERVICES FOR RESIDENTS
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Bulletin Boards
There is a bulletin board located in the Office entry way for announcements and
community events of general interest to Residents and are for resident use. In addition,
online classifieds can be submitted to the office and can also be added to the monthly
newsletter. (Appropriate ads only).
Lost and Found
Any lost or found articles are turned into the Office. Items are kept for approximately
three weeks and then disposed of.
Newsletter
Hayes-Gibson International, Inc./Lenzy Hayes Inc. properties have an official newsletter
and is published with interesting information for all by all Residents. All contributions
are cheerfully appreciated and accepted; please submit them to the Office. Generally, the
newsletter is distributed the first week of the month.
Website
Bradford Pointe does have a website geared toward marketing and our current residents.
Service requests can be placed from the Service page, this handbook can be downloaded
for your viewing/printing opportunities and information on how to pay your rent online is
all available. Newsletters will be posted on the News & Events page. The web address is
www.BradfordPointeofEvansville.com.
Hayes Gibson International, Inc.
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WHAT YOU
NEED TO KNOW
ABOUT YOUR
APARTMENT
Hayes Gibson International, Inc.
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Your Apartment
You have the same privacy as if your apartment were a private home. Each and every
Resident has the same right of privacy and peaceful enjoyment. Our buildings are not
soundproofed, since the apartments are close together, you must think of the other people
when you play the radio, cassette/CD player, surround sound or television. Similarly,
loud music playing in your car while on the property is prohibited. We have adopted the
Good Neighbor Policy and expect each and every person to adhere to the policy.
Likewise, you must NEVER enter another Resident’s apartment unless you are invited.
Appliance Care Tips
RANGE: Use recommended heat levels to avoid boil-over. Removable broilers may be
washed in the sink. The stove/oven should be cleaned regularly, or as often as required
by usage. An ammonia-dampened cloth left overnight in the oven will speed up cleaning.
Use recommended sized pans with flat bottoms. Do not put foil in the bottom of the oven
as this alters temperature consistency. The fan in the kitchen should be turned on when
cooking to prevent odors from spreading to other apartments. The vent in the range hood
should be taken down and cleaned regularly to avoid possible grease fires.
REFRIGERATOR/FREEZER COMPARTMENTS:
Your apartment is furnished
with a self-defrost refrigerator. It is important to clean it regularly so odors and food
particles do not build up and interfere with its ability to operate properly. Use only mild
detergents to clean your refrigerator. Arrange food to permit air circulation. Packing
your freezer extremely tight will not allow air to flow and will cause the lower part to
become warm. Wrap and store foods as recommended. In case of power failure, keep
door closed.
DISPOSAL: In general do not put: coffee grounds, bones, onion, skins, grease, egg
shells, banana peels, corn husks, cabbage, potato peels, spaghetti or other noodles, or
paper in disposal. Always turn on COLD water 30 seconds before turning on your
disposal and leave it running for 30 seconds to one minute after disposal is turned off.
When the disposal is not in use, keep the cover on the disposal to avoid metal or glass
objects from falling into it. If the disposal becomes jammed, motor running/humming
but not spinning, please call the maintenance staff. If the disposal is not coming on at all,
please find the reset button on the bottom of the disposal under the sink and press the
button. It can take up to 10 minutes to reset fully. If the reset button does not work,
please call maintenance staff for a service request.
Appliances should be kept clean. No additional major appliances may be installed in an
apartment without written permission from Management. This includes portable heating
devices, window air conditioners and freezers.
Hayes Gibson International, Inc.
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Furnishings
Hayes-Gibson International, Inc./Lenzy Hayes Inc. has furnished your apartment with all
major kitchen appliances, window blinds, carpet/flooring and air conditioning. You are
responsible for all other furniture you would like or need.
All windows are to be covered with blinds to ensure a uniformed look to the outside of
the building at all times. If your blinds are in disrepair, you will be notified with a 7 day
notice to change or purchase and submit a service request for installation or we will be
sending our staff inside to replace the blinds. This service will be charged back to the
resident at the rate of $30 per blind.
Keys
Residents are not permitted to change or alter locks in their apartment (including the
front-door lock); chain-type locks or hotel bars/locks are especially forbidden. If the
Resident has difficulty with their lock, they should notify the Office to make any repairs
necessary.
A mailbox key is issued along with the apartment keys. The number assigned for the
mailbox corresponds with the apartment number. There will be a fee to cover the costs
incurred to replace a lost key or a key not returned at move-out. Please see the resident
charge sheet from your move in or renewal packet.
Management reserves the right to charge for repair/replacement/re-key of locks or
replacement of lost keys.
Pets
It is assumed that if there is no pet registration in your file then your household is not
permitted to keep a pet in your home. Service animals and companion animals are not
considered to be pets. Proper documentation of the need for a service or companion
animal is required to make the distinction between pet and required animal. All animals
in a residence carry a $250 non-refundable fee for entry into the home.
Service/companion animals are not subject to the monthly pet rent. ALL animals must
be registered properly in the office and have complete vet paperwork on an annual basis.
Residents who allow visiting pets without prior WRITTEN permission from the office
will be charged a fee of $100 per occurrence.
Please refer to your house/pet rules for additional information.
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Security Disclosure
No Representations: Residents and Occupants acknowledge that neither Owner nor
Management has made any representations, written or oral, concerning the safety of the
community or the effectiveness or operability of any security device or security measure.
No Warranty or Guarantee: Residents and Occupants acknowledge that neither Owner
nor Management warrants or guarantees the safety or security of Residents, Occupants, or
their guests or invitees against the criminal or wrongful acts of third parties. Each
Resident, Occupant guest, and invitee is responsible for protecting his or her own person
and property.
Resident Responsibility for Personal Health: Residents are responsible for their own
health issues and maintenance. Company staff is not responsible or liable to monitor or
maintain a person’s health which may impacted by illness, pre-existing condition,
including but not limited to a heart attack, coma, seizure, injury from a fall or incident, or
other ailment.
No Reliance on Security Devises Measures: Residents and Occupants acknowledge
that security devices or measures may fail or be thwarted by criminals or by electrical or
mechanical malfunction. Therefore, Residents and Occupants acknowledge that they
should not rely on such devices or measures and should protect themselves and their
property as if these devices or measures did not exist.
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IF YOU
NEED HELP
Hayes Gibson International, Inc.
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After-Hour Medical Emergencies
For the fastest response to a Medical Emergency, Residents should CALL 911!
Fire Tips
Hayes-Gibson International, Inc./Lenzy Hayes Inc. properties are monitored with careful
planning towards fire prevention and immediate fire detection. Please notice that most of
the public areas have fire extinguishers, hoses, fire alarms, smoke detectors, and
sprinklers. Your apartment is also equipped with a smoke detector.
Each apartment is equipped with at least one smoke detector. Residents are prohibited
from removing or tampering with smoke detectors. If the smoke detector “beeps”
periodically or seems overly sensitive, please contact Management immediately. DO
NOT DISABLE THE SMOKE DETECTOR BY DISCONNECTING OR
REMOVING BATTERIES FROM THE DEVICE. Each disabled/removed smoke
detector found in your apartment will result in a $50 fine per detector per
occurrence.


If you suspect a fire, pull the fire alarm immediately and call the fire department
at 9-1-1
Refer to your evacuation plan for meeting spots and plans for your building’s
emergency procedures.
Tornado Tips
It is your responsibility to check weather forecasts regularly. Severe weather forecasts
can be monitored by watching local TV coverage, regional and local coverage on the
Weather Channel, or by listening to local radio stations.
For your references:
A TORNADO WATCH is defined as weather conditions are such that a tornado could
develop. Keep weather information close at hand for updates as they become available.
A TORNADO WARNING is defined as a funnel cloud that has actually been sighted.
Take cover immediately as described in the paragraph below.
IN THE EVENT OF A TORNADO, THE GREATEST DANGER WOULD BE
FLYING GLASS.
For your safety, please follow the procedures listed below:
DO NOT PANIC!!!
GO TO YOUR RESTROOM AND CLOSE THE DOOR. THE LOCAL FIRE
DEPARTMENT HAS INDICATED THAT THIS MAY BE THE SAFEST PLACE TO
Hayes Gibson International, Inc.
Page 20
BE ALTHOUGH NO AREA IS GUARANTEED TO KEEP YOU 100% SAFE IN THE
EVENT OF A TORNADO.
If you have a fear of being alone, talk to a neighbor prior to storm season and make
arrangements to go to their apartment with them. Use the Buddy System if at all possible.
Take shelter in the bathroom.
If possible, take a flashlight, portable radio, blanket or coat, your wallet, medications, and
your keys. Remember to take these things with you ONLY if they are readily available.
Listen to your station for the ALL-CLEAR message. Civil Defense interrupts local radio,
local TV, and cable Weather Channel for emergency announcements.
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TRANSPORTATION
SERVICES AND
PARKING
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Parking
When parking in the property lots, resident parking is on a first come basis. Do not park
or drive in the yard or grassy areas of the property. Vehicles may be towed if parked in
these areas at the vehicles owner’s expense.
Some properties may have assigned parking. Please refer to your Site Manager for the
policy for your property.
The property has Handicap parking, which is marked by the Handicap symbol. This is a
first come parking. Please do not use this space unless you have a handicap sticker/plate
on your car.
Except for jump-starting, tire changes or towing, all repairs are to be completed off the
property. Failure to comply with these policies may result in denial of parking privileges
or necessitate your car being towed from the property.
You are responsible for making sure your car is in good repair. If it leaks oil or other
fluids, have it repaired immediately. Automobile fluids wear down the parking lot
surface, and cause great expense to the property for repair. The cost of this service will
be passed on to the resident.
It is also imperative that your car be in running order and that the tires are sound. Your
car should not be used as an extra unit for your personal belongings.
Vehicles may be towed at the vehicle owner’s expense if it is not properly
tagged/licensed.
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IF YOU ARE
AWAY OR
HAVING GUESTS
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Going Away
If you will be gone overnight, please notify the Office. If you will be gone for an
extended period of time please leave an address.

If you will be gone for a lengthy amount of time, please unplug all of your
electrical appliances (except the stove and refrigerator), such as clock, radios,
electric blankets, and TV (if your TV has an instant picture, it is using electricity
at all times). Adjust your thermostat to a low setting in the fall and winter and a
high setting in the spring and summer. Please, close the blinds.
If you will be away when the rent is due at the first of each month, please leave a check
in the Rent Box or use the WilliamPaid.com service. It will be processed on or after the
date on the check.
Abandoned Property
If you will be away from the apartment for more than 30 consecutive days, Management
must be notified in writing. Otherwise, Management may be led to believe that the
apartment has been abandoned.
If Management does not receive written notice from the resident of an intended absence,
Management shall consider the household to have abandoned the apartment if:


Management believes the apartment has been unoccupied for more than 30
consecutive days; and
Resident’s rent is past due
If management considers an apartment to be abandoned, Management will enter the
apartment to conduct an emergency inspection. Management subsequently will attempt
to notify the Resident in writing that it considers the apartment abandoned. The notice
will be sent via certified mail to the apartment’s site address.
If the Resident does not respond to Management’s written notice within 7 days of the
date of the notice. Management reserves the right to reclaim the apartment and pursue
any appropriate legal action, including but not limited to instituting eviction proceedings.
Any items left in the apartment at that time become the property of the management &
will be sold or trashed as necessary. If the property must be stored due to state or local
regulation, resident will be charged a reasonable storage fee or rent whichever is greater
for the length of time required to store items. All trash/broken items that could draw
pests or vermin to the residence will be documented and thrown away without notice to
the resident.
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Extended Absences from the Apartment
The lease requires Residents to live in the apartment. The apartment must be the only
place of residence for subsidized programs. Absences from the apartment greater than
120 days total in any 12- month period may be considered a violation of the lease.
Residents absent from the apartment due to illness or accident may be absent no longer
than 180 days total in any 12-month period, with verification from a health care provider
that the Resident will be returning to the apartment.
Without clarification, this may lead Management to believe that the apartment is
abandoned or is not the Resident’s sole place of residency. Management may then
proceed to pursue any appropriate legal action. Please notify the Management Office if
you are going to be away from your apartment for an extended absence.
Guests
You are encouraged to have guests. However, when you do so, the responsibility of
protecting other Resident’s privacy goes along with it.
We all need to be especially careful of any activity conducted in the public areas such as:
the hallways and lobby areas and office. Anyone who is found playing in the public
areas will be asked to leave the building immediately. Guests should not be allowed to
play in the halls, public restroom, laundry room, flowerbeds, or parking lots. Also, you
must accompany guests if they are using property equipment.
The behavior and supervision of all visitors and compliance with these standards, is the
sole responsibility of the leaseholder, including letting your guests know our parking
policy. Guests should proceed directly to the home they are visiting and not loiter in the
parking lot or in common areas.
Overnight Guests
Please notify the Office when you are having overnight guests. All overnight guests must
have a permanent address. The same guest may not stay any more than twenty-one (21)
days in any calendar year. This period of time may be modified due to extenuating
circumstances as granted by the Management Agent. This modification must be in
writing in the file and signed by both the property manager and the regional manager or
other representative of the corporate management staff.
Any visitor(s) who visit longer than 15 calendar days in one month could be considered
as an unauthorized occupant or the household and might be required to pass the
admission and screening criteria. Management must provide written permission for any
visitors who stay more than seven consecutive days.
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POLICY ON VISITORS AND GUESTS
(For Subsidized Properties only)
This establishes guidelines that describe Visitor and/or Guest and limit the days and
nights a resident may entertain either.
Policy:
It is the policy of Hayes-Gibson International, Inc./Lenzy Hayes Inc. that
a VISTOR is described as someone who does not remain overnight in a
resident’s apartment or stay more than 12 hours.
No GUEST may remain in an apartment for more than five (5)
consecutive days at any one time or for more than six (6) such stays in
any given calendar year, (a total of fifteen (15) days per year is the
absolute maximum for a GUEST whether consecutive or not. The sum
total number of days a GUEST may stay overnight is fifteen (15) days per
calendar year.)
Procedure:
1. A resident does not have to report VISITORS to management.
Management has the right to inquire as to the status of a VISTOR
if it appears that this policy is being violated and the VISITOR is
in fact a GUEST.
2. A resident must report to management their intent to have a
GUEST staying in their apartment. The notice should include the
GUEST’S name and length of stay intended with the beginning
date and leaving date
3. Exceptions to this policy may only be granted after approval
by the Project Manager . Exceptions, based on a case by case
examination of unusual circumstances, will determine if an
exception is warranted.
At no time are guests allowed to use lobby, community room, patios/porches,
playground, benches, laundry area or any other common area for sleeping.
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MAINTENANCE
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Energy Conservation
It is your responsibility, along with all other Residents, to try to conserve energy
whenever possible. How can you help conserve energy? You can make sure that all
outside doors are closed properly and that they are not propped open. Report a leaky
faucet immediately. Turn lights out in your apartment and public rooms when leaving.
Turn the lights, radios and TV out when not in a room as well as when leaving your
apartment. You may adjust your thermostat to a comfortable setting and leave it there
instead of changing it often. If your front door does not seem as though it is fitted
properly, report it immediately to the Office.
Water expenses are included in the rental charge. Residents shall not use in a wasteful or
unreasonable manner, any water furnished by the Property to include using sprinklers,
filling up children’s pools or washing cars. Management reserves the right to file for
eviction on any Resident for abuse of water. Tenant vehicles are not to be washed at the
property. Electricity is to be paid by the resident and to be in the residents’ name while
residing at the property.
Carpet & Vertical Blind Care
Carpets are to be kept in good repair. Residents should vacuum the carpet at least once
weekly in order to preserve the life of the carpet. Spills should be cleaned up
immediately.
Hayes-Gibson International, Inc./Lenzy Hayes Inc. has furnished your blinds. All
windows are to be covered with blinds to ensure a uniformed look to the outside of the
building at all times. If your blinds are in disrepair, you will be notified with a 7 day
notice to change or purchase and submit a service request for installation or we will be
sending our staff inside to replace the blinds. This service will be charged back to the
resident at the rate of $30 per blind.
General Housekeeping
The Housekeeping staff will clean and maintain the hallways and other public areas.
Residents are expected to maintain their own apartments with high standards of sanitation
and freedom from hazards.
When you observe yellow or pink “Wet Floor” signs in the areas of the property, it will
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indicate that maintenance work or housekeeping work is being performed. Even if you
don’t see a staff person in the area, please honor the signs and avoid entering the
workspace. THESE SIGNS ARE USED TO COMMUNICATE WORK THAT IS IN
PROGRESS. These signs are for your safety and to allow the staff time and space to
complete a task.
Heating and Air Conditioning
Each apartment is equipped with heating and air conditioning control for your particular
comfort. Feel free to ask questions about adjusting the control in order to get the most
satisfaction. To be warmer, push the thermostat up to a higher setting; to be cooler, set
the thermostat down to a lower setting. If further explanation is needed, please call the
rental office during normal business hours. Not knowing how your thermostat works is
not considered an emergency. You may call the emergency number and speak with
maintenance but staff is not required to come to your home to teach you how to use your
thermostat after hours.
Maintenance Inspections
There are items when it is necessary for the Management or Management Representatives
to enter your apartment to inspect for needed repairs. The inspections are mandatory and
the resident does not have to be present for the inspection to occur. Advance notice of
such inspections will be given to all Residents affected. An annual inspection is required
some federal and state regulations and management does conduct quarterly inspections
on occupied units.
Routine Maintenance Requests
It is the responsibility of each Resident to promptly report any maintenance problems.
Charges for damages resulting from unreported maintenance problems will be
assessed to the Resident.
Tips or gifts are not to be given to any employees at any time. This is a
Management policy. Termination of an employee could result if tips or gifts are
accepted.
Hayes-Gibson International, Inc./Lenzy Hayes Inc. will maintain all equipment and
fixtures that it owns in the apartment, without charge, providing the cause of the
breakdown or damage was not negligence on the part of the Resident. If, in the opinion
of the Administrator, the Resident is at fault, the cost of the repair will be billed to the
Resident. Management reserves the right to schedule such work according to the overall
maintenance priorities.
You will not be charged for routine maintenance in your apartment for materials and
equipment. If you need the help of Maintenance, please contact the OFFICE and explain
your problem. Service requests that are called in are understood to also include
permission to enter whether the resident is home or not. Maintenance can only be
performed with a Service Request issued through the Office. Verbal requests will be
deferred until a Service Request is filled out. Emergencies are handled immediately all
other problems are prioritized and are handled within 1-3 working days.
Any structural changes such as shelves, cabinets, wallpapering, applying contact-type
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paper, flooring, or altering of any fixtures may not be done without written permission of
the Administrator.
Some additional Maintenance policies include, but are not limited to:
 Nails and screws should not be put in ANY doors due to the inability to properly
fill the holes; this also includes entrance doorframes and walls of your apartment.
 Do not use non-slip appliqués on the bottom of your tub. They are difficult to
remove. When using rubber bath mats, remove them to dry between uses. They
mildew when left in the tub and, over time, leave marks on the tub surface.
 DO NOT SPRAY FOR BUGS yourself. Aerosol sprays increase the problem by
sending bugs to other places in the building. Hayes-Gibson International,
Inc./Lenzy Hayes Inc. has a monthly service contract with an exterminator
company. Just report your “sighting” to the Office.
DON’T FORGET! It is the responsibility of each tenant to promptly report any
maintenance problem. Charges for damages resulting from unreported
maintenance problems will be assessed to the tenant.
Maintenance is not permitted to perform repairs on Resident’s personal property.
Emergency maintenance service is available 24 hours a day through Management. After
hours Management will provide number(s).
Maintenance emergencies consist of the following:
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No heat (in the winter) when temps reach 55 or lower. Air conditioning, if temps
reach 85 or higher (in the summer). Calls after dark will be limited to
troubleshooting until the next morning as work to the outside air handlers cannot
be performed in the dark.
No electricity
Lockout
Water coming into the unit
No running water
Exterior door, window or lock broken and unable to secure apartment
Inoperable toilet (does not apply if second toilet available)
Inoperable refrigerator
Should a maintenance emergency occur during regular office hours, call the office or
report the emergency in person.
In the event of a health, fire and or safety emergency, call 911 or your local emergency
response agency immediately and then call maintenance emergency as well. Loud noises
and other resident complaints are not considered an emergency.
Damages
Resident shall not damage or disturb any part of the ceiling, walls, doors or floor in
apartment in any way, including, but not limited to:
Installing hooks, nails, and/or other hardware into the ceiling, walls, doors;
Drilling into the ceiling, walls, or doors;
Hanging plants, mobiles, light fixtures, ceiling fans or other objects from the ceiling
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without written approval from Management;
Allowing water or wet items to accumulate on the floor; or
Painting, repairing, or making improvements with respect to the ceiling, walls, doors or
floors is also not allowed.
Residents shall immediately report any sagging, warping, leaking, cracking, staining,
holes, or water accumulation related to the ceiling, walls, doors or floor to Management
as soon as .
Any damage the Resident causes to the ceiling, walls, doors or floor, including, but not
limited to, damages caused by the Resident’s violation of this rule, shall not constitute
ordinary wear and tear. The Resident shall be responsible for reimbursing the
management for the cost of repairing damages that result as a consequence of the
resident’s action.
Trash/Recycling
Management will not allow any accumulated trash or other material that will create a
hazard or be in violation of any health, fire or safety ordinance.
Your garbage disposal is a very convenient way to throw away trash. However, a
garbage disposal was not made to dispose of all articles of garbage (such as corncobs,
celery, banana skins, onion skins, bones, grease etc.) These items should be placed in a
plastic bag and securely tied before being put in the trash containers. The trash is to be
taken to the dumpster located outside your building. Please ensure the trash bags are not
leaking prior to carrying through the halls.
Trash must be bagged and tied securely before placing into the dumpster.
Do not place trash outside your apartment door. If staff members take out your trash due
to it being left outside your door, the cost to the resident will be $25 per bag.
Large items such as furniture, mattresses or old appliances may not be placed in the
regular dumpsters however, we do provide a large roll off trash can in the back of the
property for your convenience. Any large items left next to a dumpster will result in a
$100 fine for staff to dispose of properly. Bags left next to the dumpsters will also carry
a $25 service charge to the resident for staff to dispose.
Hazardous/Infectious Waste Disposal
Hazardous waste, gasoline and any combustible items are not to be stored or disposed of
within the apartment or apartment community. All hazardous waste must be disposed of
in accordance with city code. Infectious waste from the use of medical supplies should
be handled properly. Needles and sharps should be packaged in a fashion that would
minimize opportunity for contact injury.
Needles and syringes should be discarded intact after use. Needles should never be bent,
broken or manipulated. These items need to be then placed in a medical grade sharps
container.
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Sinks and Drains
Residents are responsible for keeping objects that may cause clogs including but not
limited to: hair and hair extensions, grease, large food items, personal hygiene items,
toys, trash and diapers out of the drains. Charges for damages that result from objects in
the drain lines may be assessed to the Resident. Please try to plunge all clogged drains.
If this fails, contact the Office. “Drano” and similar caustic substances should not be
used as they can damage pipes and/or cause personal injury.
Window/Covering and Washing
The apartments have been equipped with window blinds. Residents may install drapes
and/or window coverings in the apartment. Residents may install additional curtain rods.
However, proper mounting screws must be utilized. Residents are responsible for any
wall damage resulting from improper installation of drapery hardware. Residents are
responsible for damages to blinds resulting from improper use or bending.
Blinds MUST remain in good repair and MUST be visible from the outside or the unit.
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MISCELLANEOU
S
INFORMATION
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Personal Property/Renter’s Insurance
Hayes-Gibson International, Inc./Lenzy Hayes Inc. shall not be responsible for damage or
loss of any property belonging to a Resident. Residents are required to provide Renter’s
insurance on their furniture, personal effects, jewelry, clothing, etc. Resident must also
name the apartment complex and the management company as an additional interested
party or additional named insured. If the resident allows insurance to lapse, it is
expressed that the management must file for eviction to protect the asset. Each year at
renewal, a new copy of the renewed renter’s insurance is required to be provided to the
office by the resident. Failure to provide information requested is grounds for
termination.
If a waterbed is to be used in the apartment, the Resident must provide the Manager with
proof of Waterbed insurance.
Renter’s insurance is not only for your protection but the protection of others.
Should damages to the property be a result in negligence on the Residents’ part the
Resident can be found liable for all damages resulting from the accident/incident.
Example: Accidentally leaving a stove on which results in fire damages to the unit and
surrounding unit, the Resident can be found negligent and request can be made by the
property and other tenants for all damages as a result of this incident. Renter’s insurance
could save you a lot of money and legal issues.
Renter’s insurance can be obtained through most local insurance providers at a minimal
cost. Information for renter’s insurance is also available in the office.
Removal of Personal Property in the Event of Incapacity or death
Upon discovery of death or removal of resident from the apartment due to incapacity, the
lock on the apartment will be changed. Personal belongings from the apartment must be
removed within 14-days or prior to rent due date whichever comes first following the
date of death or incapacity, otherwise, full market rent will be charged for the apartment
beginning with day 15 for subsidized properties. In order to allow your personal property
to be removed from the apartment, evidence will be required by Management to establish
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that a legally authorized agent will be removing these items.
Examples of a legally authorized agent would be, but not limited to:
 The Executor
 Permission from Probate Court
 Your Court-appointed Guardian
In the event that the apartment has not been cleared of personal items within 30 days
following the death or incapacity, Management reserves the right to take legal possession
of the Apartment as specified by federal, state, or local Landlord/Tenant Laws. A form
will be provided at move in to designate someone whom you trust to handle these matters
along with contact information and a back-up person in the event that the first is
unavailable or refuses the responsibility. The resident is responsible for updating this
information as necessary.
Notice to Vacate
If you are planning to leave the property permanently, a Notice to Vacate must be give, in
writing, at least sixty days prior to leaving for subsidized properties. There is a “Vacate
Report” available in the Office for the purpose of notification. The Office would like the
notice to be in by the first of the month whenever possible. Once this Vacate is signed, it
may not be rescinded. Management will make a checkout inspection appointment.
In the event of a violation of the Lease Agreement and its covenants, the Management
may ask a Resident to vacate his/her apartment in accordance with the term of the Lease.
Solicitation
Because Hayes-Gibson International, Inc./Lenzy Hayes Inc. operates under strict Federal
Guidelines, there is a NO SOLICITING policy in effect. Some examples are: religious
literature and other such materials not specifically requested by a Resident, unless
approved by the Administrator. This applies to Residents as well as outside merchants
and organizations.
Before anything can be posted on any property bulletin boards, distributed mailboxes,
door-to-door, or left in any area of the building, permission must be granted by the
Office. If you are ever approached for contributions of any sort, please contact the Office
immediately.
Extermination Services
If you detect any pest problems in the apartment, please contact the Manager’s Office
during normal business hours to schedule extermination on the next available date.
Apartments scheduled for treatment as a result of infestation should clear items from
under sinks and closet floors. Residents are responsible for keeping their apartments
clean and free of refuse. Residents having housekeeping habits deemed to be
responsible for any insect infestation will be held responsible for any additional
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exterminating charges incurred by the property that are a result of unsanitary conditions
in their unit. Flea infestation as a result of a tenant pet will be at the tenant cost to
exterminate all areas affected.
Bed bug treatment costs are absolutely the responsibility of the resident. The
management will schedule pest control to come in to your home and perform all
necessary steps to eradicate the pests. Payment arrangements with the office are required
to pay back all costs associated with this service that management provides up front.
General Information
For general Resident information, below are listed some considerations and courtesies
that have been distributed in the past through Residents’ mailboxes, mentioned at a
Resident/Manager’s Meeting, or just overall “good neighbor” policies that will make
living at Hayes-Gibson International, Inc./Lenzy Hayes Inc. properties more pleasurable
and prolong the life of the building!
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Residents must be fully dressed in street clothes when they are in public areas
(hallways, lobby, and laundry).
Be careful when closing your doors that they don’t slam especially if you have a
window open. Sometimes a door will get away from you, but constant slamming
is not being a good neighbor.
There should be NO eating or drinking in the Lobby, hallways, or lobby areas.
Please do not carry open beverages through the halls, in common areas, or on
common patios/balconies.
Vent fans running an excessive amount of time, other than when cooking; create a
noise condition between apartments.
Alcoholic beverages are NOT allowed at any function held at Hayes-Gibson
International, Inc./Lenzy Hayes Inc. properties without permission from the Board
of Directors/Owners. The one exception is in a Residents apartment. Public
consumption of alcohol in common areas of the community is not permitted.
Residents who engage in disruptive behavior as a result of their use of alcohol, or
who tolerate such behavior by their visitors, will be considered to have breached
the community standards of conduct, a violation of the lease.
An individual whose repeated alcohol-related behavior disturbs the quiet
enjoyment of other; poses a threat to the health, safety, welfare or property of
others; or interferes with the efficient management of the community are in
violation of their lease and, accordingly, may face a lease termination.
Management maintains a zero tolerance for illegal drug activity. Please refer to
the Drug Free Housing section of this handbook.
At no time are bicycles to be kept in the walkways, under the stairs, on
patios/porches, in the street or on the sidewalk. Bicycles should be chained in
provided bicycle racks.
At no time is any tenant to enter another tenant’s apartment unless permitted by
the tenant. No tenant is permitted to search another tenant’s belongings at any
time. All tenants that reside at Hayes-Gibson International, Inc./Lenzy Hayes Inc.
properties have a right to privacy and at no time will management tolerate
violating the privacy of another tenant. (Refer to your copy of the Resident
Rights and Responsibility for more information on this topic)
If a resident or guest menacingly brandishes a weapon on the premises, civil
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authorities will be notified and eviction proceedings will be initiated.
RELEASE OF SECURITY DEPOSIT IS SUBJECT TO THE FOLLOWING:
1. Written notice of “Intent to Vacate” must be submitted full sixty (60) days prior
to said vacating (a form is available for this purpose in the Office). No damage to
property beyond normal wear and tear.
2. NO DAMAGE TO THE PROPERTY BEYOND NORMAL WEAR AND TEAR.
3. Entire apartment must be clean including range, refrigerator, bathroom, closets,
and cupboards, as outlined in the “Vacating an Apartment Policy” which will be
provided to you upon written notice to vacate. If you fail to turn in written notice
to vacate, you will still be responsible for adhering to policy standards.
4. No unpaid late charges or delinquent rents.
5. All keys must be returned.
6. All debris, rubbish, and discards placed in proper trash containers.
7. All furniture removed from property.
8. Provide management with a forwarding address in writing within 4 days of move
out.
9. Complete a walk-through of the unit with management.
QUESTIONS AND ANSWERS TO SECURITY DEPOSIT POLICY:
Question:
What charges are made if the prerequisite conditions are not
complied with?
Answer:
The costs of labor and materials for cleaning and repairs will be
deducted from the Security Deposit. Any delinquent payments,
including late charges, will be deducted as well. All remaining
monies will be forfeited to the management. Any remaining
charges for damages, rents, fees, optional charges, concession pay
backs, and/or court costs will be charged to the household.
Question:
How is the Security Deposit returned?
Answer:
The Security Deposit refund is issued by check and returned along
with a Security Deposit Disposition (Subsidized Properties only) to
the forwarding address indicated on the signed Vacate Notice or
the address you have provided to management.
Question:
How long will it take for me to receive the Security Deposit?
Answer:
The Security Deposit will be mailed within 45 days of vacate date.
Vacating an Apartment Tips
The following is a list of guidelines to help you when moving out to ensure that you
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receive your full Security Deposit back and are not charged additionally for cleaning
and/or damages.
Prior to moving into your apartment, Hayes-Gibson International, Inc./Lenzy Hayes
Inc. staff has made every diligent effort to deliver your unit to you in “top shape.”
Our goal in this policy is to make sure that you understand the condition in which the
unit is expected to be vacated.
Normal wear and tear on the unit is presumed; cleaning the carpet and painting are
routine maintenance procedures when an apartment is vacated. However, from a
general cleaning standpoint, little if anything should need to be performed.
The following is a guide of the standards that are expected at move-out:
ENTIRE APARTMENT:
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All trash is to be removed from the apartment and placed in the proper
receptacles for disposal. You may NOT leave furniture and boxes for HayesGibson International, Inc./Lenzy Hayes Inc. staff to discard.
All windows are to be cleaned inside the apartment.
All carpet is to be vacuumed; DO NOT SHAMPOO.
All other floor coverings are to be cleaned completely with products such as
Ajax liquid, Spic ‘n Span, or similar product; DO NOT WAX THE FLOORS.
Please remove tape residue from doors, shelves, and cabinets.
KITCHEN:
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The range must be completely clean and free of stains including the oven and
outside of the range. Drip pans MUST BE BRAND NEW. Range shall be pulled
out and the floor swept and cleaned behind and underneath.
Clean the sink with a soft cleaner such as Soft Scrub or any other non-abrasive
cleanser designated for stainless steel sinks. This will enable you to remove all
existing stains WITHOUT using an abrasive cleanser.
Clean the refrigerator completely with mild soap and water. All stains and odors
should be removed, including the seal around the fridge and freezer, taking care
not to damage or remove the seal.
All grease should be removed from the walls with a mild cleanser such as Soft
Scrub, Spic ‘n Span, or a similar liquid product.
All counter tops should be cleaned thoroughly.
All cabinets and drawers should be cleaned thoroughly.
BATHROOM:
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Sweep the floor thoroughly and wash; give particular attention to the floor at the
base of the toilet.
Clean the sink, toilet, and tub or shower with a non-abrasive cleanser. Remove all
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stains and dirt. The tub should not be discolored – if you have maintained your
apartment throughout your tenancy, this should not be a problem.
The medicine cabinet and mirror should be cleaned with a mild cleanser.
CLOSETS: (Including Pantry, Hall, Coat and Bedroom)
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Wipe down with a mild cleanser; all shelving and doors (louvered and wooden).
The lists above represent general guidelines, which are meant as an overview only.
At move-out all the following shall apply:
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After the sixty (60) day written Intent to Vacate notice has been given to the Site
Manager or your lease is due to expire without renewal, a time shall be assigned
by that person for you or a member of your family or the executor of your estate
to accompany the Maintenance Personnel or designee on an inspection of your
apartment.
A written record of the inspection shall be completed and signed by both parties.
If there are any areas found unacceptably cleaned during the inspection, the
following charges shall apply:
If cleaning needs to be done, a charge based upon the charge listing shall be made
to the tenant or the tenant’s estate.
For any and all damages to the physical components of the apartment, a charge
shall be made to the tenant or the tenant’s estate, which represents any needed
parts and labor.
Any wear to the apartment, which is more than normal, and determined solely by
Management, shall be charged to the tenant based on a schedule of remaining
useful life.
CHARGE PROCEDURES:
After all cleaning and repairs are completed and the apartment has been brought up to the
condition per the above standards, the following shall apply.
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The total charges shall be subtracted from the Security Deposit held in the
tenant’s name.
Any remaining damage balance shall be paid immediately by the tenant or
tenant’s estate. Requests for additional time to pay the charges shall be handled
on a case-by-case basis at the discretion of management.
If charges are not paid by the tenant or tenant’s estate, then immediate legal action
shall be taken against the tenant or tenant’s estate.
IF legal remedies are taken against the tenant or tenant’s estate, the tenant or
tenant’s estate shall agree to pay any all court charges and legal fees incurred by
Hayes-Gibson International, Inc./Lenzy Hayes Inc. to collect the amount due.
Concerns
Hayes-Gibson International, Inc./Lenzy Hayes, Inc. and the Management Office want this
community to be a pleasant place to live. Excellence in maintenance and management is
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a top priority. If Residents have a concern about this community, the apartment or the
Management, or a suggestion on how needs can be better met, the steps are outlined in
the next paragraph to help find a solution.
Speak to Management. Managers are trained to assist Residents and to carefully and
thoughtfully consider all questions. Another Resident may have made a similar
observation or Management may already be working toward a resolution. Please put
comments and suggestions in writing. There is a link to our complaint/suggestion form
on the Bradford Pointe website. www.bradfordpointeofevansville.com
Residents and applicants with hearing impairments may utilize a toll free T. D. D.
relay service for communication with Management, Leasing and Maintenance
offices.
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NAMES & NUMBERS FREQUENTLY USED
Below is a list of names & telephone numbers many of our Residents frequently
request.
There is additional space at the bottom of the list for you to add your own frequently
called numbers:
Manager’s Name: Tamara Buono
Maintenance Name: Jeff Forrester, Gordon Hartgrove, & Randy Majors
Office Number: 812.477.1900
After Office Hours EMERGENCY Maintenance Number: 812.589.5015
Regional Manager’s Name & Cell: Nikki Winkler 812.686.3924
I/We do hereby acknowledge the receipt of the Resident Handbook as a Community
Guide book and a House Rules and Lease Agreement and understand that I/We are
obligated to abide by the rules and regulations set forth in the House Rules and Lease
Agreement.
I/We understand that the rules set forth in the House Rules are an attachment to the
Lease Agreement and that failure to comply with the rules and regulations may result
in a lease infraction notice and/or eviction.
Resident Signature
Date
Resident Signature
Date
Resident Signature
Date
Address
Management Representative
Date
Hayes-Gibson International, Inc./Lenzy Hayes Inc.
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