In the hospitality and Tourism industry
Being Punctual
 In other words being on TIME to your job.
 Others may not be able to do their job if you are not on
time to complete yours.
 Being late costs employers $ because of unproductive
time.
 This also means NOT taking more than your allotted
time for breaks and meals, others may be waiting on
you before they can take a break.
Being Dependable
 People can count on you to do your job assignment.
 Showing up for work everyday is a good example of
being dependable.
 When you cannot show up for a legitimate reason,
make sure to call your supervisor.
 Too much absenteeism can cost you your job.
Being Responsible
 This means others can trust you to carry out your Duty.
 If your work gets completed as requested, this shows
you are responsible.
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Example:
If you wait tables in a restaurant, your employer expects you
to restock your workstation at the end of your shift. Other
staff can count on the station being ready to go when they
start their shift.
Being Efficient and Organized
 How does your desk or locker look right now?
 Can you find things easily in your room?
 Are you neat and organized?
 Jobs may require you to keep a certain area neat and
organized.
 You accomplish more work if you know where
everything is, rather than having to search to find what
you need.
Showing Initiative
 The ability to do things on your own.
 You do not wait until someone tells you what to do or
directs your activities.
 This does not mean doing work that you are not
qualified to do or cannot handle.
 Employers want employees who have new ideas and a
desire to contribute.
Being Accurate
 Employers expect work to be accurate and free from
error.
 Fulfilling these responsibilities requires concentration.
 Establish productive work habits.
 Your employers, did not hire you to do work that
someone else is going to have to redo!
Friendly and Courteous
 A friendly smile from salespeople shows a positive
attitude that welcomes customers.
 Customers do not want to do business with employees
who treat them poorly.
 Being friendly and courteous may take effort on your
part, especially on days when you are not feeling your
best.
 Smiling and being concerned about other people
shows you care.
Enthusiasm on the job
 Enthusiastic people have a lively interest in what they
are doing. Enthusiasm is contagious.
 Facial expression, a nonverbal gesture, or a tone of
voice can all communicate enthusiasm.
 In a sales job, enthusiasm can directly affect sales.
 Enthusiasm, can be contagious and spread to other
employees.
Self-motivation
 This is that inner urge to get going and accomplish
what you set out to do.
 You set your own goals and work toward achieving
them.
 Sales representatives must be self-motivated in order
to get products sold each day.
 Job performance is affected by your self-motivating
attitude.
Being Cooperative
 Cooperation is important when a team needs to
complete a job. Members of a team need to work
together to accomplish a common goal.
 If someone is uncooperative, the job becomes more
difficult.
 The best way to show cooperation is to try and get
along with your coworkers.
Being Honest and Trustworthy
 Every employer expects honest and trustworthy
employees especially in the following situations:
 Handling company money properly
 Using company facilities and property
 Following company rules and policies
 In house stealing is one of the reasons consumers pay
an increased price for many products and services.