THAT? THIS? Workplace Professionalism

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Purpose of This Workshop
Your Worksite Supervisor will be evaluating YOU
on some of the following topics:
1.
2.
3.
4.
5.
6.
7.
Employee Dress
Attendance and Punctuality
Following Directions
Team Player
Honesty
Communication Skills
Attitude
We want YOU to SUCCEED!!!
Session 1 Workshop
1. Work Place Professionalism
1.
First Impressions
2.
Appropriate dress
3.
Grooming/hygiene/tattoos/piercings
4.
Interview Skills
5.
Attitude Check/Maintain a Positive Attitude
2. Work Place Ethics
1.
Dependability (punctuality/promptness)
2.
Responsibility/ownership/learn from mistakes
3.
Time Management/staying productive/taking initiative
4.
Information Privacy
3. Work Place Communication
1.
Asking for help/Following Directions
2.
Appropriate Language on the job
3.
Properly Communicating Problems
4.
Teamwork/Getting along with others
4. Career planning and discovery with O*NET or PESCO results
5. Participant Responsibilities
1.
Review Youth Survival Guide
Session 2 Workshop
5. Employment Planning
1.
Career Track Application
2.
How to fill out a Job Application
3.
Job Search/Registering for www.careersinthevalley.com
1.
Labor Market Research / Career Ladders
2.
O*NET Online Career Research
3.
Complete careersinthevalley.com resume
6. WIA Youth Personal Profile
7. Your Academic and Career Portfolio
1.
Must include:
1.
2.
3.
4.
Personal Profile
Academic and Career Assessment Worksheet
Resume
Master Job Application
Session 1
Workplace
Professionalism
Workplace Professionalism
“First Impressions”

How long does it take for a potential employer to make a decision about you?
• A
10 Seconds
• B
2 Minutes
• C
1 Hour
• D
1-2 Days
Workplace Professionalism
“First Impressions”

Recent studies show that people can make an unconscious
decision about you within the first 10 seconds of meeting you –
so you have to make it count!

What happens in this first 10 seconds?
• You make your first impression as an employee.
• Appropriate Dress
• Grooming/Hygiene/Tattoos/Piercings
• Eye Contact
• Handshake
Workplace Professionalism
“Appropriate Dress”
• Varies by worksite.
• During your interview and on your first day of work, it is a
good idea to “over-dress” until you find out what is
appropriate for your worksite.
• Generally, your dress should reflect the type of work you are
doing – form follows function.
• Office environment:
• Men
• Women
• Outdoor environment
• Women
• Men
• Customer Service/Retail
• Men
• Women
Workplace Professionalism
“Grooming/Hygiene/Tattoos/Piercings”
• Why is this important to an employer?
• You represent the company/organization.
• Who would a company rather hire?
OR
THIS?
THAT?
Workplace Professionalism
“Grooming/Hygiene/Tattoos/Piercings”
•
•
•
•
Minimal cologne/perfume
Brushed teeth/fresh breath
Well groomed hairstyle
Minimal jewelry
Um…
No.
Workplace Professionalism
“Grooming/Hygiene/Tattoos/Piercings”
• No gum, candy, or other objects in your mouth.
• This includes tongue piercings which can distract
employers during an interview
• No visible body piercings beyond conservative ear
piercings for women.
• No body odor.
• Clean and trimmed fingernails.
• Tattoos need to be covered:
• Long sleeve shirts and pants, turtlenecks/scarves.
Workplace Professionalism
“The Interview”
• Things to remember
•
•
•
•
•
•
•
Do not lie on your résumé
Know you’re resume
Do not assume that you are running the interview
Leave out unrelated or unnecessary information
Stay off your cell phone
Stay focused and answer the question asked
Remain calm
Workplace Professionalism
“The Interview”
• Tips on being successful
• Appropriate Dress
• Remember that your interview starts from the
moment you walk in the door.
• Stay relaxed
• Firm handshake and eye contact
• Ask questions
• Be confident
Workplace Professionalism
“The Interview”
• Sample Questions
•
•
•
•
What is your biggest weakness?
Why should we hire you?
Why do you want the job?
Tell me about yourself.
Workplace Professionalism
“Interview Skills”
•
•
•
•
•
•
•
•
•
•
Look sharp
Be on time
Do your research
Be prepared
Show enthusiasm
Listen
Answer the question asked
Give specific examples
Ask questions
Follow up
• Interview Checklist and Interview skills handout
Workplace Professionalism
“Attitude Check/Maintain a Positive Attitude”

Check your attitude at the door.
This
Not
That
Workplace
Ethics
Workplace Ethics
“Dependability”
Attendance / Schedule

•
•
•
Why is it important to be at at your worksite when you’re scheduled?
Is it acceptable to call just before your shift starts and not show that day?
Who do you report to / contact if you’re not going to be there?
Punctuality / Promptness

•
•
•
How many minutes are you allowed to be late?
When should you arrive at work? What time should you leave?
What if you get stuck in traffic and are running late. What should you do?
Honesty / Integrity

•
•
When would honesty be challenged in the workplace?
Is it okay to tell “a little lie” if it doesn’t hurt anybody?
No Excuses

•
Excuses are not acceptable. Own up and take responsibility for your
actions or inactions.
Workplace Ethics
“Responsibility”

Employer’s expectations
•
•

Learn from your mistakes
•

We all make mistakes. How can you learn not to repeat them?
Constructive criticism
•

What does the employer want from you?
Learn your job duties and guidelines. Follow directions.
What is feedback? How can it make you a better employee?
Making the right choices
•
Give examples of good and bad choices you’ve made. If you had made a
different decision, would it have changed the outcome?
Workplace Ethics
“Time Management”

Staying Productive / Keeping Busy
•
•

Taking Initiative
•

If you notice something needs to be done – do it. A valuable employee finds
ways to make improvements or assist in some way without being asked.
Completing Tasks
•

There is always something to keep you occupied.
If you finish the task, what should you do?
Complete work that is assigned to you in a timely manner. Get it done.
Don’t wait until the last minute to finish. Use your work time efficiently.
No Visitors / Phone Calls
•
At no time is it acceptable to receive phone calls, text messages or visitors
on your employer’s time. It is not acceptable to ask others, customers or
coworkers, for their names and/or phone #’s while at work.
Workplace Ethics
“Information Privacy”

Confidentiality
•
•

Personal information
•

Never offer to give out anyone’s name, address or phone numbers.
Don’t gossip
•

You are entrusted with private information.
Can you keep secrets?
Gossip can hurt and embarrass others. Don’t do it.
Identity theft
•
Be careful when asked questions in person, by phone or on the internet.
Workplace
Communication
Workplace Communication
“Asking for Help/Following Directions”
Following Directions:
Being able to follow directions at work could make the difference between loosing your job
or being successful. Even though it sounds like a simple task, there is more to following
directions than meets the eye.
Understanding the Task
•
•
•
Verbally repeat the task back as you understand it .
Ask Questions (How or What, not Why questions).
If it is complicated, ask for a demonstration.
Be Efficient
•
•
•
Get Started as soon as you understand the task.
Do your best job
Work as quickly as you can, while still doing it right.
Taking Initiative
•
•
•
Think on your feet.
What’s next?
Work at work.
Workplace Communication
“Appropriate Language on the Job”
Communication
The ability to get one’s point across is essential to being successful at
work. It is important to say what you mean and mean what you say if
you want to be understood. Sounds simple, but what it really means is
your words, tone of voice and body language need to match.
• Words
• Tone of Voice
• Body Language (Non-Verbal)
Workplace Communication
“Properly Communicating Problems”
What To Do When You Don’t Know What to Do.
“Houston We Have a Problem”
Unexpected things happen all the time. Do you know what to do
when you don’t know what to do. Who do you call?
 What is the Problem?
• Define the Problem:
• Is the problem at Work or Outside of Work?
• How Does it affect your Work?
 Who Do You Contact?
• Worksite Supervisor
• AYOS Staff
 When Do you Contact Them?
Workplace Communication
“Teamwork/Getting Along with Others”
(Hyper Herbie Activity)
Discuss and Define Teamwork
• Pulling My Own Weight
• What I do impacts others.
• Do I Have A Teamwork Attitude.
Career Planning and
Discovery
Take O*NET or PESCO
Participant
Responsibilities
Review Youth Survival Guide
Session 2
Employment Planning
Employment Planning
“Career Track Application”
So what do you want to do with your life?

Fill out Career Track Application
• Review Career Assessment Results
• Decide on what kind of work and environment you prefer
• Research your chosen career utilizing these resources
• Onetonline.org
• Careersinthevalley.com
• Career Ladders
• Create a career plan to make it happen
Employment Planning
“Job Applications”
Role of the Application

Creates a first impression.

Advertises your skills.

Screens you in … or out!

Sets interview agenda.
Employment Planning
“Job Applications”
DO’S FOR APPLICATIONS





Do read the application first.
Do use a blue or black pen.
Do print neatly and
completely.
Do have a phone number.
Do have permission from
three references.





Let’s Fill Out A Job Application!
Do use 'open' or 'negotiable'
for salary desired.
Do know position wanted.
Do list ALL skills and
abilities.
Do sign your name.
Do SELL yourself.
Employment Planning
“Job Search”
WWW.CAREERSINTHEVALLEY.COM
WIA Youth
Personal Profile
Your Academic and
Career Portfolio
Ready, Set, Work!
Achieve your
Goals!
Go for
Excellence!!
A journey of a thousand miles must begin
with a single step!
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