Continuous Process Improvement

Achieve Perfection

Work as Process to make it Effective, Efficient, and Adaptable

Changing Customer Needs

Control in process-Reduce Scrap, Time, Idle of Resources
 Eliminate Non Conformance in All Phases

Bench Marking

Innovation

Statistical Tools, QFD,FMEA. Taguchi Loss Function
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2

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PLAN
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DO
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STUDY
•
ACT
ACT PLAN
STUDY
DO
3

Continuous Process Improvement
Cycle
Phase 1 Identify the opportunity
Phase 2 Analyze the
Process
Phase 7Plan for the
Future
ACT
PLAN
Phase 3 Develop the
Optimal Solution
Phase 6 Standardize the Solution
STUDY
DO
Phase 5 Study the
Results
Phase 4
Implementation
4

5

The Deming Cycle or PDCA Cycle
PLAN
Plan a change to the process. Predict the effect this change will have and plan how the effects will be measured
ACT
Adopt the change as a permanent modification to the process, or abandon it.
DO
Implement the change on a small scale and measure the effects
CHECK
Study the results to learn what effect the change had, if any.
6

Kaoru Ishikawa has expanded Deming's four steps into six:

Determine goals and targets.

Determine methods of reaching goals.

Engage in education and training.

Implement work.

Check the effects of implementation.

Take appropriate action.
7

Juran's Trilogy is possibly the most simple, complete, and pure representation of managing for Quality ever devised. The trilogy exemplifies the essence of
Quality. It completely meets its objective in the most efficient and effective manner possible 8

Quality Planning
 Identify the Customers
 Determine the customer’ needs
 Develop a process
 Prove process capability
9

Quality Control
 Choose control Subjects (What to Control)
 Choose Units of measurements
 Establish Measurement
 Establish Standards of performance
 Measure actual performance
 Interpret the difference
 Take action on the difference
10

Juran's Trilogy
Quality Improvement
 Prove need for improvement
 Identify specific projects for Improvements
 Organize to guide & Diagnosis
 To find causes
 Provide Remedies
 Prove remedies for effective in operating conditions
 Control the gains
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JURAN’S QUALITY TRIOLOGY
Cost of
Quality
Quality
Planning
Threshold
Of Plan
Quality
Improvement
Chronic Waste
(An opportunity
For Improvement )
Initial Quality
Zone
Quality
Control
Breakthrough
Quality
Zone
Time
12

Juran’s Spiral of Progress in Quality
Marketing
Operation
Customers
Further Product
Development
Customers
Product
Development
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