Leadership Styles
& Tactics
By Nisha Hariyani
• After the september 11, 2001 terrorist
attacks, entire airline industry in US
faced devasting lossess.
• South west airlines did not go for layoffs.
But also posted profits in the same year.
• How????????????????
• Through leadership of Herbert Kelleher
Points To ponder
• Leadership Styles
• Likert’s four styles
• Tannenbaum & SCHMIDT
CONTINUUM of leader
behavior
Leadership styles
Authoritative Style
• Clear about what he is doing
and why he is doing it
• Instills the same clarity in his
followers
• Determines the end and
leaves the choice of means
to his people.
Leadership style…
Autocratic Style
• Retains all authority and
decision making power
• No suggestions – no
considerations
• Instruct on what to do and
how to do
Leadership style…
Benevolent style
• Keeps employees happy & in
harmony
• Ensures better communication
• Relationship builder
Leadership style…
Coaching style
• Helps employees to identify
their strengths & weakness
• Aligning employees
• Encourages long term
development
• Issues challenging
assignments
Leadership style…
Democratic Style
• Involves employees in
decision making process
• Gets ideas from his people
• Creates trust
• Sets realistic goals
Leadership style…
Pacesetting style
• Sets high standards and
adheres on it
• Passionate about increase in
quality and productivity
• You perform or leave
organization is the attitude
Leadership style…
Expert Style
Manipulative Style
Bureaucratic Style
Participative Style
Likert’s Four Style
• System 1 management –
“exploitative-authoritative” style
• System 2 management –
“benevolent-authoritative” style
• System 3 management –
“consultative” style
• System 4 management –
“participative leadership” style
Tannenbaum & SCHMIDT
CONTINUUM of leader behavior
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Leader
Leader
Leader
Leader
Leader
Leader
Leader
as
as
as
as
as
as
as
an announcer
a seller
a clarifier
a senior partner
a seeker
a equal partner
a follower
Points To Remember
• Leadership Styles
• Likert’s four styles
• Tannenbaum & SCHMIDT
CONTINUUM of leader
behavior
Nisha Hariyani
Leadership skills &
Tactics
Points to Learn
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Persuasion skills
Motivational skills
Conflict resolution skills
Leadership tactics
Persuasion skills
• Consider a situation where a company has to take
an important decision about funding a lucrative yet
risky project. …..!!!!!!!!!!!!!!!!!!!!!
• Learn how to persuade by analyzing whom to
persuade
How to persuade a Skeptics
 Skeptics are highly
suspicious
 Skeptics trust same
backgrounds
 They don’t like
oppositions or
challenges thrown to
them
 Gain as much
credibility
 Find out something
common with him
 Handle them delicately,
if they are wrong
correct smartly
How to persuade a Charismatic
 Charismatic are talkative
& enthusiastic
 They look for facts to
support their emotions
 Charismatic have short
attention span
 While deciding they take
suggestions from high
profile executes
 Persuader should control
the urge to match his
enthusiasm
 Don’t hide the facts,
discuss the risk with
him/her
 Present information at
earliest
 Give them one and give
time
How to persuade a Followers
 Followers rely on past
decisions made
 They fear making wrong
choices
 Followers like proven
and reliable ideas.
 Make them feel confident
give E.g.
 Provide testimonials &
take a safe dwell in past
 Don’t suggest out of box
ideas
How to persuade a Charismatic
 Thinker are more
academic and logical
 They like arguments
which are quantitative
and backed by data
 They don’t forget bad
experiences and have
contradictory view
 Persuader should
communicate the draw –
backs initially
 Using presentations and
arguments to appeal their
intelligence
 Talk intellectually and
proposal should appear to
be best option
Motivational Skills
• How do one ensures high level of
enthusiasm and commitment during bad
times?????????................
• Motivating people is not as easy as it sounds
General Methods of Motivation
Truth as the highest virtue
Desire to be great
Communicate, communicate & communicate
Sharing the burden of risk
Motivating by caring
Motivating people at different levels
Motivating by setting difficult goals
Motivating in times of crisis
Motivating frontline staff
• Emotionally energies frontline people
• How????
Take an example of US Marine Corps
Who invested time and energy to
cultivate strong values,
Encouraging to take up leadership positions
Clarity between team and leader
Motivating Problem People
Motivational lectures, cash incentives, or
memos etc … will it motivate all of them????
What about problem employees… or difficult
people…!!!!!!!!!!!
Learn more about them, about yourself
and about situation
Have a range of alternatives
Have a formal one to one sessions
Conflict resolution skills
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What to do??????
Skills required are:
Listening
Questioning
Communicating
Non verbal signs
Mediation skills
Leadership Tactics
• A model of Power & Influence
Relationships beyond chain of command
Step 1: identify the people who have to be led
How do leaders identify these relationships?
Step 2: identify people who may resist cooperation
How do leaders assess power?
Step 3: develop relationship with resisting parties
How do leaders develop such relationships?
Step 4: good relations & good communication
• A model of Power & Influence continue….
Relations with Subordinates
Relations with superiors
How do effective leaders deal with their superiors ?????
Evaluate your boss strength and weakness
Evaluate your strength and weakness
Build a relationship & maintain it
Communicate, utilize his time prudently
Model of effectiveness and
influence
Setting Agenda
Building Network
Implementing agenda
summary
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Persuasion skills
Motivational skills
Conflict resolution skills
Leadership tactics