Cloud Panel – Service Evaluation Scenarios
August 2014
Service Evaluation Scenarios
The scenarios below are provided as a sample of how Finance may approach the evaluation of a particular service offered by a tenderer:
IaaS – Compute
Tenderers to provide best pricing for the below scenario:

Provisioning of virtual machines for 18 months location of Agency data hosted as part of the tenderer's cloud offering:
Australia
Deployment Models:
IRAP assessed/Agency accredited at security classification:
CPU:
Memory:
Storage:
Service Hours:
Private Cloud
Unclassified DLM systems
4xvCPU
16GB vRAM
160 GB
24 x 7 x 365
Service Availability per month:
Scheduled Outage hours per month:
Help Desk Support Hours:
Provisioning Lead Times:
>= 99.99%
<10
24 x 7 x 365
Within 1 month
Within 1 month Decommissioning Timeframe:
Assumptions and qualifications:
Tenderers to provide all assumptions that affects the pricing
Tenderers to provide all qualifications or limitations on the proposed solution
400 words limit
Please provide the assumptions and qualifications in point form
To be provided by tenderer
Name of proposed solution:
Tenderer’s best pricing (Including all setup, onboarding and offboarding costs):
To be provided by tenderer
To be provided by tenderer
Discussion Paper – Service Evaluation Scenarios
| 1

IaaS – Storage
Tenderers to provide best pricing for the below scenario:


1TB of Private Cloud storage of Protected data

The data is to be backed up and retained for up to 7 years

The Agency is not concerned about the storage media or storage array
Please provide pricing for 18 months term
Amount of data: location of Agency data hosted as part of the tenderer's cloud offering:
Deployment Models
IRAP assessed/Agency accredited at security classification:
Service Availability per month:
Scheduled Outage hours per month:
Archiving requirement:
1TB
Australia
Private Cloud
Protected
99.99%
<5
7 years (archived data to be returned to Agency at the end of contract term)
Assumptions and qualifications:
Tenderers to provide all assumptions that affects the pricing
Tenderers to provide all qualifications or limitations on the proposed solution
400 words limit
Please provide the assumptions and qualifications in point form
To be provided by tenderer
Name of proposed solution:
Tenderer’s best pricing (Including all setup, onboarding and offboarding costs):
To be provided by tenderer
To be provided by tenderer
Discussion Paper – Service Evaluation Scenarios
| 2

PaaS – Webhosting
Tenderers to provide best pricing for the below scenario:
 Hosting of a medium size static website with the following specification for 18 months
Pages: ~3,000
Page views:
Size of database:
Disk space used (not including database):
Percentage of traffic from ‘authenticated users’:
Location:
Deployment Models :
IRAP assessed/Agency accredited at security classification:
~260,000 per month
100Mb
20GB
0.1%
Not specified
Public cloud
None
Protocol supported :
Web Server:
Number of hosted sites:
Bandwidth per month:
SSL
Apache
1
40GB
Service Hours:
Service Availability per month:
Scheduled Outage hours per month:
Provisioning Lead Times:
24 x 7 x 365
>= 99%
<10
Within 1 week
Within 1 week Decommissioning Timeframe:
Assumptions and qualifications:
Tenderers to provide all assumptions that affects the pricing
Tenderers to provide all qualifications or limitations on the proposed solution
400 words limit
Please provide the assumptions and qualifications in point form
To be provided by tenderer
Name of proposed solution:
Tenderer’s best pricing (Including all setup, onboarding and offboarding costs):
To be provided by tenderer
To be provided by tenderer
Discussion Paper – Service Evaluation Scenarios
| 3

PaaS – Application Deployment
Tenderers to provide best pricing for the below scenario:
 Hosted application deployment including setup, ongoing maintenance and technical support
 The service should be available 24/7 on business days
 Estimated data traffic: 5GB per month
 Please provide pricing for 18 months term location of Agency data hosted as part of the tenderer's cloud offering:
Deployment Models:
IRAP assessed/Agency accredited at security classification:
Service Hours:
Service Availability per month:
Not restricted
Public Cloud
None
Scheduled Outage hours per month:
Help Desk Support Hours:
Service Reporting Options:
Provisioning Lead Times:
Decommissioning Timeframe:
24 hours Business Days only
>= 99.99%
<15
24 x 7 x 365
Real time usage and status
Within 1 week
Within 1 week
Assumptions and qualifications:
Tenderers to provide all assumptions that affects the pricing
Tenderers to provide all qualifications or limitations on the proposed solution
400 words limit
Please provide the assumptions and qualifications in point form
To be provided by tenderer
Name of proposed solution:
Tenderer’s best pricing (Including all setup, onboarding and offboarding costs):
To be provided by tenderer
To be provided by tenderer
Discussion Paper – Service Evaluation Scenarios
| 4

SaaS –Customer Relationship Management (CRM)
Tenderers to provide best pricing for the below scenario:

Medium size Agency with about 1200 employees

Estimated 50 employees will need full access to the system (ie Super user/Full administrator)

The system may need to be accessed by 200 employees as normal users

May need some assistance to develop Enterprise Application Integration applications

May need some assistance with data migration to the new system

May need some assistance on training and development of training material for the system

The Agency has all the required business processes developed and fully documented

The Agency has all the required enterprise architecture and system analysis developed and fully documented

Please provide the best price if this Agency would like to use your CRM solution for 18 months term
Note: The scenario is designed to be high level. Please provide detail information on ALL assumptions used to provide the pricing in the Assumption field below. Please also specify the component of CRM that your solution covers. location of Agency data hosted as part of the tenderer's cloud offering:
Deployment Models:
Australia
Private Cloud
IRAP assessed/Agency accredited at security classification:
System integration:
Unclassified DLM systems
Service Hours:
Service Availability per month:
Schedule Outage hours per month:
Backup and Restore:
Email integration
24 hours Business Days only
99.9%
<15 full backup once per week and incremental backups on other week days
Seven years Archiving requirement:
Help Desk Support Hours: 24 hours Business Days only
Provisioning Lead Times: Within 3 months (including design, setup and migration)
Assumptions and qualifications:
Tenderers to provide all assumptions that affects the pricing
Tenderers to provide all qualifications or limitations on the proposed solution
400 words limit
Please provide the assumptions and qualifications in point form
To be provided by tenderer
Name of proposed solution:
Tenderer’s best pricing (Including all setup, onboarding and offboarding costs):
Component of CRM
To be provided by tenderer
To be provided by tenderer
To be provided by tenderer
Discussion Paper – Service Evaluation Scenarios
| 5

SaaS – IT Service Management (ITSM)
Tenderers to provide best pricing for the below scenario:

Agency with about 500 employees

May need some assistance on training and development of training material for the system

May need some assistance with data migration to the new system

The Agency has all the required business processes developed and fully documented

Please provide the best price if this Agency would like to use your ITSM solution for 18 months
Note: The scenario is designed to be high level. Please provide detail information on ALL assumptions used to provide the pricing in the Assumption field below. Please also specify the component of ITSM that your solution covers
Australia location of Agency data hosted as part of the tenderer's cloud offering:
Deployment Models: Private Cloud
IRAP assessed/Agency accredited at security classification:
Standards and accreditations that the service has obtained:
Service Hours:
Service Availability per month:
Schedule Outage hours per month:
Backup and Restore:
Unclassified DLM systems
ISO/IEC 20000
24 x 7 x 365
>= 99.9%
Archiving requirement:
Help Desk Support Hours:
<15 full backup once per week and incremental backups on other week days
7 years
24 hours Business Days only
Provisioning Lead Times (eg. one day, one week) Within 3 months (including design, setup and migration)
Assumptions and Qualifications:
Tenderers to provide all assumptions that affects the pricing
Tenderers to provide all qualifications or limitations on the proposed solution
400 words limit
Please provide the assumptions and qualifications in point form
To be provided by tenderer
Name of proposed solution:
Tenderer’s best pricing (Including all setup, onboarding and offboarding costs):
Component of ITSM
To be provided by tenderer
To be provided by tenderer
To be provided by tenderer
Discussion Paper – Service Evaluation Scenarios
| 6

SaaS – Productivity Solutions
Tenderers to provide best pricing for the below scenario:

Agency with about 1200 employees

May need some assistance on training and development of training material for the system

The Agency has all the required business processes developed and fully documented

Please provide the best price if this Agency would like to use your Productivity solution for
18 months
Note: The scenario is designed to be high level. Please provide detail information on ALL assumptions used to provide the pricing in the Assumption field below. Please also specify the component of Productivity Solution that your solution covers.
Australia location of Agency data hosted as part of the tenderer's cloud offering:
Deployment Models: Unclassified DLM systems
IRAP assessed/Agency accredited at security classification:
Service Hours:
Service Availability per month:
Schedule Outage hours per month:
Protected
24 hours Business Days only
99.9%
Backup and Restore:
Archiving requirement:
Help Desk Support Hours:
Provisioning Lead Times:
Decommissioning Timeframe:
<15 full backup once per week and incremental backups on other week days
7 years
24 hours Business Days only
Within 1 week
Within 1 week
Assumptions and Qualifications:
Tenderers to provide all assumptions that affects the pricing
Tenderers to provide all qualifications or limitations on the proposed solution
400 words limit
Please provide the assumptions and qualifications in point form
To be provided by tenderer
Name of proposed solution:
Tenderer’s best pricing (Including all setup, onboarding and offboarding costs):
Component of Productivity Solutions
To be provided by tenderer
To be provided by tenderer
To be provided by tenderer
Discussion Paper – Service Evaluation Scenarios
| 7

SaaS – Enterprise Resource Planning (ERP)
Tenderers to provide best pricing for the below scenario:

Agency with about 1200 employees

Estimated 50 employees will need full access to the system (i.e. Super user/Full administrator)

Estimated the system may need to be accessed by 1000 employees as normal users

May need some assistance with data migration to the new system

The Agency has all the required business processes developed and fully documented

Data security level: up to DLM: sensitive

Please provide the best price if this Agency would like to use your ERP solution
Note: The scenario is designed to be high level. Please provide detail information on ALL assumptions used to provide the pricing in the Assumption field below. Please also specify the component of ERP that your solution covers. location of Agency data hosted as part of the tenderer's cloud offering:
Deployment Models:
IRAP assessed/Agency accredited at security classification:
Service Hours:
Service Availability per month:
Scheduled Outage hours per month:
Backup and Restore:
Australia
Private cloud
Unclassified DLM systems
24 x 7 x 365
>= 99.9%
<15 full backup once per week and incremental backups on other week days
Archiving requirement:
Help Desk Support Hours:
Provisioning Lead Times:
Decommissioning Timeframe:
7 years
24 x 7 x 365
Within 3 months (including setup and migration)
Within 3 months (including decommission and migration)
Assumptions and Qualifications:
Tenderers to provide all assumptions that affects the pricing
Tenderers to provide all qualifications or limitations on the proposed solution
400 words limit
Please provide the assumptions and qualifications in point form
To be provided by tenderer
Name of proposed solution:
Tenderer’s best pricing (Including all setup, onboarding and offboarding costs):
Component of ERP
To be provided by tenderer
To be provided by tenderer
To be provided by tenderer
Discussion Paper – Service Evaluation Scenarios
| 8