Indiana University
Professional Opportunities Orientation Program
September 26, 2000
Keane Consulting Group
Representatives...
Stacy Roberts
Manager,
B.S. Marketing,
Legal Studies,
International Studies ‘97
Heather Burton
Senior Consultant,
B.S. Management,
Marketing ‘99
Who Is KCG?
A subsidiary of Keane, Inc.
Operations strategy and implementation
leadership across mission-critical
business and technology initiatives
130 consulting professionals based in
the East, Midwest, and West
Hands-on experience across a wide
range of industries
What is Consulting?
Business
Strategy
IT Solutions &
Implementation
KEANE
Operations
Improvement
What is Operations Consulting?
Assisting clients in
executing their business
strategy and increasing
operational
effectiveness by aligning
people, process, and
technology
Operations Improvement Consulting
Case Study #1
Situation:
A $16 billion manufacturer
of industrial products
faced commoditization and
diminishing sales of one of
its core products. The
company sought to
leverage the Internet to
spur growth opportunities.
Operations Improvement Consulting
Case Study #1
Approach:
Results:
 Interviewed client staff,
customers, and distributors
 Recommended a variety of
unique solutions to meet the
disparate needs of multiple
customer segments
 Conducted competitive and
industry research
 Identified internal and external
growth opportunities
 Developed the e-business
strategy
 Prioritize implementation projects
to:
•
Prepare the organization
operationally
•
Enable distributors and
alliance partners
•
Mine customer
organizational knowledge
Operations Improvement Consulting
Case Study #2
Situation:
Citizens of a large U.S. city
were displeased with the
government’s ability to
quickly resolve and
communicate a service
request.
Operations Improvement Consulting
Case Study #2
Approach:
Results:
 Interviewed all staff members in
the department
 Attended “demos” of existing
systems in use
 Met with representatives from
other cities to learn their process
 Recommended a
single system to capture and
track all service requests
 Gathered all required
information from the citizen
once
 Created a self-funding
implementation plan
What Are the Benefits of a
Consulting Career?
 Experience and
responsibility
 Constant
challenges
 Industry exposure
 Problem-solving
opportunities
 Compensation
Benefits
What Are the Challenges of a
Consulting Career?
 Travel
 Learning Curve
 Resistance
 Pace
 Performance
expectations
Challenges
What is the Career Path?
President
Senior Vice
President
Vice President
Senior Manager
Manager
Senior Consultant
Consultant
Business and Industry
Resources
 Fast Company
 Business Week
 Fortune
 Red Herring
 Wall Street Journal
 www.Kennedyinfo.com
 www.upside.com