- Senior Manager of Corporate Training at Yellowbook.
- Corporate Training Specialist at Yellowbook for over 2 years.
CPE:
th
Directions : From the north or south, take 380 to the Hwy 30 Mt. Vernon exit and head east. Take the C Street
Exit and turn right onto C Street. The Yellowbook turnoff is approx a half mile down on the right. Once you turn onto the drive there is visitor parking on the left across from the building as you enter. If there are no visitor spots available, regular parking in that area is fine, just avoid any reserved spots, identified with a sign or a painted number. Members will need to sign in at the front desk and will receive a visitor’s badge. An IIA member will escort them to the meeting room. After the meeting is over, members will need to return their visitor’s badges and sign out.
Cost: $30
***SOCIAL EVENT TO BE HELP PRIOR TO MEETING FROM 10:30 – 11:30***
Everyone is encouraged to attend to help with CAP Points
Meeting Schedule
Registration: 11:15 – 11:30
Lunch: 11:30-12:00
Presentation: 12:00-1:30
Questions: 1:30 – 1:40
Wrap Up: 1:40 - 2:00
Menu:
Grilled Chicken Caesar Salad - Boneless breast of chicken marinated and grilled served on a crisp bed of chopped Romaine greens, homemade croutons, parmesan cheese served with Caesar dressing.
Roast Turkey Ciabatta Club - Oven roasted turkey topped with crisp bacon, cheddar cheese, lettuce, tomato and topped with a Dijon mayonnaise on a crusty ciabatta roll.
Institute of Internal Auditors Heartland-Iowa Chapter November 2010

Smoked Ham & Swiss Croissant - Shaved ham, Swiss cheese, and fresh spinach topped with honey mustard on a flaky croissant
* Each of these items is packaged in a lunch box with roll and butter, seasonal fruit salad, a cookie or brownie and a drink.
(If anyone has special dietary needs, accommodations can be made on an individual basis.)
Reservations due to Pat Corbett by email pacorbet@rockwellcollins.com by Tuesday,
February 15 th , 2011 .
Guests are welcome. Payment may be made at the registration payable to the Heartland Chapter
IIA. Attendees will receive 2 CPEs for this training .
Diana Heinemann is currently Senior Manager of Corporate Training at Yellowbook. As part of the human resource leadership team, she focuses on the training and development needs of an employee base of 6000 across the US, ranging from technical skills for a new phone system to the leadership skills required to engage a new generation of talent in the workplace. Diana has more than 20years experience in the learning field. Previous to Yellowbook, Diana held positions in MCI’s management development program, as Director of the Challenge Course of Iowa and as part of the McLeod
Education Group. As part of her various positions, she has acquired training certifications from Zenger
Miller, BT Novations, Achieve Global and Wilson Learning. One of her favorite programs to facilitate is
Wilson’s Social or Working Styles sessions because she sees people experience the “aha” moment where they realize their habits often cause a very different perception than what they hoped to have happen. Diana has been a member of the local Hawkeye Chapter of American Society of Training &
Development as well as an International member for over ten years, and is a long time community volunteer with Junior League of CR, Waypoint, Brucemore and American Diabetes Association.
Jenna Hamer has been the Corporate Training Specialist at Yellowbook for over two years. Jenna’s key roles and responsibilities include developing and facilitating training sessions in both a virtual and classroom setting for employees across the US. Jenna graduated from the University of Northern Iowa with a BA in Organizational Communication and a certificate in Training and Development. She completed an internship at the UNI Dome focusing on training, development and event planning. Jenna also experienced a wide array of customer service positions. She uses these multiple experiences to relate and provide examples for her diverse clients. Jenna is a member of the local Hawkeye Chapter of American Society of Training & Development. Through her involvement with this professional group she has attended international training workshops and began working on her CPLP professional certification.
Institute of Internal Auditors Heartland-Iowa Chapter November 2010

Happy New Year Heartland Iowa! Once again we are off to a fast start to the year! When we were young our parents used to say that the years fly by quickly and as kids we thought they went extremely slow. Now, I for one, am always saying “where did the year go”? It seems we were still mowing the lawn twice a week last month yet we have been shoveling snow for several months and soon it will be
April and spring flowers! Reminds us to be sure to treasure each day and to also take some time every day to do something fun just for ourselves. When you do that - you have more to give to others!
Just as the calendar years fly by so does our chapter/fiscal year. It is that time of year again when we ask for volunteers to help on the nominations committee and to also consider running for a chapter office. You can build leadership skills and you also earn CPE’s for service to the chapter, what a great deal! Consider donating even a few minutes of time each month to make our organization better, it helps everyone and forges new relationships.
Thanks to all who are currently volunteering their time and serving our Chapter. You make everything run smoothly!
Best, Deb
President, Heartland-Iowa IIA
Memorization is Not Learning
As you begin your journey to becoming a CIA, it is important to remember that the CIA exam is nondisclosed. Therefore, the questions on the exam will not be identical to those found in review provider material. While some questions may be similar, others will be completely new to you. Due to the large volume of tested topics, you must adjust to answering questions that appear very difficult or that you have never seen before.
To guarantee success, avoid studying multiple-choice questions merely to learn the correct answers.
Begin studying each new topic by taking a multiple-choice quiz to practice answering questions you feel less confident about. Use these pre-test sessions to practice both your question-answering technique and your educated-guessing skills. A good educated guesser will outperform the inexperienced exam taker. Our most successful candidates expect the unexpected and are prepared to deal with it.
Memorizing the outlines or concepts is another common mistake when preparing for this type of exam.
While memorization may have been useful on some of your past undergraduate exams, a deeper understanding of the topics is required to pass the CIA exam. The Gleim CIA Review System is designed to help candidates fully comprehend the concepts rather than merely memorize the relevant material. For this reason, we do not employ flash cards or other methods of rote memorization that
Institute of Internal Auditors Heartland-Iowa Chapter November 2010

provide a false sense of accomplishment and a likely disappointing outcome on the actual exam.
Instead, you must learn the concepts so you can answer even the most contorted of questions, including those you have never seen before.
You don't want to spend time memorizing questions or topics tested on the CIA exam to the detriment of comprehending concepts in the same way you don't want to simply memorize one route to work and use it every day no matter what. When you have just one set of roads or one train schedule memorized and you have never looked at a map of the area or an alternate schedule, it is difficult if not impossible to adapt or adjust to unexpected road blocks or train delays. If, however, you have a knowledge of alternatives, you will be able to react quickly and make the best possible adjustment given the set of circumstances. This ability to be flexible h elps you arrive at any destination – be it work or CIA certification - quickly and with the least amount of stress or insecurity.
I would like to hear from you. How was your exam experience? Do you have any tips or advice to provide to fellow exam takers? What advantages of being certified have you experienced? Email Gleim at iiachapters@gleim.com with your questions.
Remember, as a Heartland-Iowa Chapter member, you will receive a discount on Gleim material. Gleim has been helping CIA candidates pass the CIA Exam since 1980.
Contact Melissa at 800.874.5346, ext. 131 or melissa.leonard@gleim.com
to take advantage of your chapter discount or if you have any questions.
http://www.theiia.org/chapters/index.cfm?act=home.page&cid=260
Career Opportunities/Classified section
No Career Opportunities for this month.
Institute of Internal Auditors Heartland-Iowa Chapter November 2010

No New Members To Report
600
500
400
300
200
Going for the Gold!!!
Chapter Achievement Program (CAP)
If you have any questions about whether something is eligible for CAP points, feel free to contact me at tinarukgaber@alliantenergy.com. Here is how we looked after the November 2010 meeting
:
700
Members
Profession
Admin
100
0
June July Aug Sept Oct Nov Dec Jan Feb Mar Apr May
February 2011
– “Bridging the Generational Gap” – Diana Heineman – Yellow Book Corp
Training – February 24, 2011 at Yellow Book facility
March 2011 – “ Soft skills ” by Mike Breon – Biaggi’s Restaurant – 2 nd week in March
April 2011
– “Fraud” - Dean Schaumburg – Iowa River Power - TBD
May 2011 – SAVE THE DATE “Annual CAE Conference/Training” – May 18, 2011 - Brown
Deer Country Club - Coralville, IA
Institute of Internal Auditors Heartland-Iowa Chapter November 2010

President
Deb Schott
(319) 558-1817
DeSchott@cr.k12.ia.us
Vice President
Anu Ambati
(319) 295-3389 arambati@rockwellcollins.com
Governors
Becky Rich-RSM McGladrey
Carla Kelley-UNI
Terry Whaley – Alliant
Gregg Endicott – Rockwell
Treasurer
Laurie Aquino
(319) 398-6178 laquino@mercycare.org
Secretary
Pat Corbett
(319) 295-2489 pacorbet@rockwellcollins.com
Kevin Sheehan-Hills Bank
Pam LaGrange - AEGON
Jeremy Bahl-Yellow Book
Julie Hupp – Rockwell
Tina Rukgaber – Alliant
Cassie Myers – RSM McGladrey
Pat Stepanek - GALC
Publicity
Melissa Neumann
(563) 209-2694 mkewing@rockwellcollins.com
Programs
Anu Ambati
(319) 295-3389 arambati@rockwellcollins.com
Web-site Management
Gregg Endicott
(319) 298-4353 gaendico@rockwellcollins.com
Membership
Julie Hupp
(319) 295-7358 jahupp@rockwellcollins.com
Newsletter
Pat Corbett
(319) 295-2489 pacorbet@rockwellcollins.com
Academic Relations
Chad Sharp
(319) 335-2872 chad-sharp@uiowa.edu
Institute of Internal Auditors Heartland-Iowa Chapter November 2010