How to register
If you have a medical card, check your address on it is up to date. Then, sign and date the card and
bring it in to the Practice.
Please note that unfortunately, we do not register patients who live outside our practice boundary.
If you do not have a medical card you will be given a GMS1 form to complete. You will need to
provide:
 the name and address of your last doctor
 your home address when you were registered there
 proof of your current address
 photo ID such as your passport
 if you are from overseas, your place of birth and the date you arrived in the UK
 If you require on-line access you will need to complete the practice terms and conditions forms
All new patients will be given a health screening form to complete. These documents need to be
completed and returned to us before we can process your registration.
Carers
If you are a Carer for a family member or friend please let our Reception team know so that we can
make sure we have this on your records.
The Alexandra Practice
Access to records
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable
information about you will be shared with others in the following circumstances:
 To provide further medical treatment for you e.g. from district nurses and hospital services
 To help you get other services e.g. from the social work department. This requires your consent
 When we have a duty to others e.g. in child protection cases
365 Wilbraham Road
Whalley Range
Manchester
M16 8NG
Anonymized patient information will also be used at local and national level to help the Central
Manchester Clinical Commissioning Group and Government plan services e.g. for diabetic care. If
you wish to view your medical record, please contact the Practice Manager. There is no charge to
view your own record but charges may apply for printing or photocopying letters or parts of notes.
Tel: 0161 860 4400 Fax: 0161 860 7324
Patient Participation Group
The Practice has a patient participation group which meets every 2 months. Please see our website
www.alexandrapractice.co.uk for further details. All patients are welcome to join.
Dr. Tim Greenaway (Male)
Zero Tolerance Policy
Most of our patients are lovely, but there are a small few who abuse the service. Being rude, violent
or aggressive to any member of our staff, or any person on the premises, will not be tolerated.
The Central Manchester Clinical
Commissioning Group
Contact number is: 0161 765 4000
Partnership (non-limited)
MBChB, DCH, DRCOG, MRCGP
Dr. Anthony Larkin (Male)
MBChB, BSc (Hons), MRCGP, PGDip, MSc.
Dr. Susie Power (Female)
MBChB, DRCOG, MRCGP, DFSRH (2011)
www.thealexandrapractice.co.uk
alexandra.practice
@alex_practice
Surgery Times – including telephone triage; booked appointments and same day access.
Monday to Friday 8.40am – 12pm & 2pm – 6pm
The surgery is open Monday – Friday (telephones go to out-of-hours 12.00 p.m.– 1.00 p.m.)
Monday to Friday 8.30am – 6pm
Making an appointment
To make an appointment, please telephone or call into the surgery. As a patient registered at the
Practice, you can choose to see any of our doctors.
If you require same day attention, please call between 8.30 am and 10.30am on the day and we will
arrange a telephone consultation for you with the on call doctor, or an appointment with the Practice
Nurse. Face to face assessment will be arranged as needed. If you’re not sure which member of our
healthcare team you need to see, the reception team may be able to help.
Office Staff
Our Practice Manager, Mrs. Helen Brown, is available to listen to any comments you have, good
or bad, about the Practice. Please address any complaints to her in writing in the first instance.
Audrey is our secretary, and Shirley, our Assistant Practice Manager, leads our reception team.
When you come in or telephone you are likely so speak to one of our administrators: Alison,
Sarah, Rehana, Kim or Jo who will try to help you with your query. We also have a dedicated
receptionist, Beverley who works Monday; Tuesday; Thursday and Friday.
Other people you might see
We work closely with other professionals who deliver services from the Practice. These include
midwives; counsellors; the alcohol team and a psychologist; district nurses; active case
managers and social workers.
We also run a private Travel Health Clinic for services not
available on the NHS. Why not ask at reception for more details.
Home Visits
If you are too ill to attend surgery, please try to ring before 10am to inform us. Urgent calls can be
made at any time. We need your contact telephone number so that the doctor can ring you to assess
your problem quickly.
Prescriptions
Prescriptions for regular medications can be ordered from the surgery, but please give 48 hours
notice, so do not wait until you have run out of medication before organising these.
Emergencies Out of Hours
Please telephone the normal surgery number outside normal surgery hours. You will be transferred
to the Out of Hours service. They provide cover when our surgery is closed. NHS Direct can be
contacted on 111.
Repeat prescriptions can be ordered in person at reception, by fax, by post or online via our
website. Unfortunately we can only accept telephone requests for housebound patients. You can
arrange for a pharmacy to collect your prescription from us and deliver the items to you. Please
contact the pharmacy directly to arrange this.
Training Practice
As a training practice, we have some doctors with us for periods of up to a year. These are fully
qualified doctors who wish to enter general practice. Training may involve video recording of
consultations, with the full consent of the patient. This is always confidential. Sometimes we also
have medical students in the Practice, sitting in with other doctors.
Practice Area
We can only accept new
patients if they live in our
practice area.
Nursing Staff
Claire Williams is our Practice Nurse and is available for cervical smears, childhood vaccinations,
and screening and monitoring of long term conditions such as asthma and diabetes. Additionally,
Claire can see and treat minor illnesses and injuries. Jane Walton is our Travel Clinic nurse and will
administer travel vaccinations.
Michelle
Hughes,
our
Assistant
Practitioner, offers health checks, blood How you can help us
pressure checks and stop smoking advice  Be on time for your appointment
and support. If you need a blood test, you  Tell us if you need to cancel
might be seen by one of our  Call for a home visit before 10am
Phlebotomists, Sarah Theodorides or
 Ring for test results after 2pm
Alison Mahon.
This is bounded by
Mauldeth Road West,
Princess Parkway, Moss
Lane West, Upper
Chorlton Road and
Egerton Road.
Moss Lane
West
Upper
Chorlton Road
Princess
Parkway
Egerton
Road
Mauldeth
Road West
Note: Map not to scale
Disabled Access
Wheelchair access to the Practice is via the ramp at the front of the building. We have a disabled
toilet on the ground floor, and a stair lift for accessing consulting rooms upstairs.
We also try to accommodate specific requests to be seen in a downstairs consulting room. If you
have any concerns about access, please contact us.