Refilwe Moroke
Gauteng, South Africa
082 998 5985 rjmoroke@gmail.com
Education
CIMA
Current
PASA
Payments Course
2012
UNISA
Programme in Applied Organisational Development and Strategy
2011
University of Johannesburg
B-Tech Business Administration and Finance
2009-2011
Vaal University of Technology
Human Resource Diploma
2003-2006
Leadership roles and Activities
Started thought leadership to encourage healthy debates within the organisation
Introduced the Product Development graduate programme (Innovation purposes)
Introduced and managed task force work groups to stimulate innovation
Life skills development programmes, for people that were in operations and close to retirement
Developed skills matrix
Developed job sharing mechanism for cost saving and skills improvement
Work Experience
BankservAfrica
2011 – to present
New business development
- Responsible for leading the growth of industry sales and developing new business sales
opportunities for the full range of products
- Establish new business relationships for BankservAfrica products to enable growth
- Evaluating business ideas according to business criteria
- Deliver frameworks for the creation of business development plans
- Assist Head of Electronic solutions with developing product strategies
- Identify and develop new products and business opportunities
- Establishing partner programmes
- Looking after resellers; setting targets and managing pipeline
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Maintain up to date with all industry trends, issues and news
Manage the relationships with industry partners including negotiating of contracts
Proactively create new opportunities and achieve sales quota.
Develop and maintain strong relationships with key industry partners
Product development and management
- Product conceptualisation
- Conducting relevant market research including;
segments and sizing, growth potential etc.
- Business case preparation
- Profitability and margin and anticipated sales
- Liaise with the technical team for the technical specs
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Preparation of product launch, liaise with marketing
department for the marketing and campaign plans
Admin and finance
- Assist in the development of the annual budget and
ensure all expenses are managed effectively
- Provide market, industry and competitive analysis and
stay informed of competitive products in the market
- Ensure accurate sales reporting and product
performance reports and provide to the Executive head
and CEO in line with their expectations
Lead the strategy, roadmap, development, and monetization of products; products in my
portfolio include;
Electronic bill presentment and payment (EBPP)
- Signing up of participants
- Producing product roadmaps, product requirements definition, and serving as a go-to
product expert during the pre- and post-sales phases
- Assist clients in optimising invoicing and payment processes within their business
- Advising clients on various channels to increase collection foot print
- Working closely with technical development, project management, and customer service
teams on all aspects of the product capabilities, new platform development and strategic
thinking on where to evolve the product in the future
FICA
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Ezimo
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Building a central national repository for the industry
Developed business case for approval and project funding
Monitoring project costs
Building a team matrix
Engaging with the accountable institutions to get buy in for the industry solution
Investigations on build or buy models
Reviewing the different requirements for KYC; AML; PEP etc. for the different
accountable institutions
Liaising with the internal teams; infrastructure and development teams
Vendor sourcing
Building non-traditional cash disbursement foot print
Signing on money originators; ie. Micro loans; wages etc.
Business development for product growth
Market research
Driving marketing initiatives
Management of the product life cycle and planning
Dealing and managing the technical solutions providers ie. USSD provider; platform
providers; retailers etc.
Money transfer
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Building a business case for approval and budget
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Signing up of retail nationally to increase footprint for disbursements of cash
Working on cross border money transfer initiatives
Maintaining relationships with POS system aggregators
Validation and verification services
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Maintain a strong relationship with 3rd party data providers
Oversee system verification and validation activities ensuring certification according to
the applicable regulations;
design qualification reviews: review consistency of product development/production
lifecycle and associated verification and validation activities;
ensure testing, preparation and reviews for R&D projects are adhered to
Managing and providing operational reports to all the relevant parties
BankservAfrica
Organisational Development Specialist
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2010 – 2011
Development and implementation of programs to align work force and key business
initiatives through use of organizational effectiveness interventions.
Assisting the allocated business units in areas of leadership development, organizational
redesign, team development and change management.
Operate as an organizational leader/internal consultant to identify, develop and
implement business processes and organizational effectiveness interventions, as and
when required.
Act as a change agent providing the support and mechanism to implement major
changes to the operations of the business and provide coaching to leaders and
executives on organizational growth.
Manage the process of replacement planning, succession planning, key employee
retention design, change management, workforce management and development.
Supporting the allocated business units in planning including creation of organizational
charts, review of roles and responsibilities and job descriptions.
Oversee employee compliance with all performance management processes (annual
performance review process, goal setting, probationary reviews, employee development
planning). Responsible for timely completion of performance reviews and evaluations for
all employees.
Identify and monitor company culture so that it supports the project's goals and promotes
employee satisfaction.
Conduct employee engagement focus groups within offices and operating locations to
discuss staff concerns and suggestions.
Identify needs within the allocated business units and create work projects using
Action research model
Scan the environment, conduct research and benchmark to establish best practice in
terms of Human Capital practices and interventions to address challenges
Designs and manage OD interventions at team, sub-divisional and divisional level
Developed and implemented HR metrics in order to monitor the effectiveness of
organisational design, workforce planning and change and culture management
strategies, framework, policies, procedures and guideline
Facilitate strategy planning with the allocated business units
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Organisational design and restructuring projects
Contribute to the organisational reporting to Exco, Hr Board etc.
Developed and managed change within the organisation.
Risk identification and mitigation
Develop, maintain and implement the department’s capability policies and processes
2007 – 2010
Vodacom (PTY) LT
Senior Consultant
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Identifies needs in designated client area.
Provides advice and assistance on HR recruitment processes and practices.
Supports and advises on the design and/or redesign of HR processes and practices
Establishes and facilitates a consultative process and monitors on action plans
Designs and facilitates diversity initiatives.
Monthly reporting of MIS
Facilitates goal alignment sessions.
Analyses results and Identifies trends
Advise on appropriate structures
Talent acquisition projects, end-to-end
2006 – 2007
The Career Firm
Consultant
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Recruitment
Business development
Human Capital Projects
Assessments
Programme development
Assessments
ALP Consulting
2005-2006
Recruitment Consultant
Business development and recruitment
Personal
Hockey player, I write opinion pieces, read on economics, politics and everything else that is
interesting, travelling,
Volunteering: CSI chairperson at BankservAfrica, run the funding programmes, facilitate
workshops with underprivileged kids, write and manage developmental programmes
Career interests
Management consulting, strategy consulting, organisational development, Payments specialist;
Product management; Client relations; Product strategy
Competencies
Knowledge on diagnostic models, facilitating, consulting, processes mapping, strategy planning
facilitation; financial modeling; business analysis; business case formulation; writing of
documents and user manuals