Technology based Quality Evaluation Instrument
for Teaching and Learning:
UNISA Library Services
24 August 2011
Dr JC Henning
hennijc@unisa.ac.za
CONTENTS
• Background
• Context
– Open Distance Learning (ODL)
– Libraries in ODL
• Integrated Quality Management and
Assurance System
• Conclusion
UNIVERSITY OF SOUTH AFRICA
Unisa worldwide influence
EUROPE
AMERICAS
222
ASIA
386
900
AFRICA
22 000
SOUTH AFRICA
OCEANIA
32
291 460
2010
4
UNISA LIBRARY
CONTEXT
• UNISA vision: “Towards the African
University in the service of humanity”
• UNISA 2015 revisited: an agenda for transformation /
UNISA 2011 operational plan
–
7 Objectives: Library - IR Repository / College Teams / Research space / Regional Libraries
• Comprehensiveness
–
Refers to a range of qualifications represented on the HEQF. These qualifications cater to
the diverse needs of students and society from skills based vocational training to advanced
theory based research degrees
• ODL and enhanced learner services
–
–
–
Postal services
Search services
Online services
• International guidelines for distance education libraries
–
Guidelines on responsibility / Human resources / financial resources
UNISA LIBRARY
•
•
•
•
•
•
•
•
•
9 branches in South Africa and 1 in Ethiopia
2 mobile libraries serving rural areas
Services on mobile devices
Postal service and e-reserves
MyUnisa
– Integrated services in courses
College Teams
2, 618 920 items
30 000 e-books
62 189 e-journal titles
LIBRARY SERVICE CHARTER
•
•
•
•
Purpose
– We commit ourselves to quality library and information
service to all users.
Context
– We support of the Unisa Service Charter.
Intent
– We value your success by providing high quality library and information
services.
– We strive to be your information partner of choice.
– We commit to fast, friendly and efficient information services and
resources.
– We undertake to serve your information needs.
– We believe in mutual respect .
Our pledge.
– We want to be your preferred information partner.
INTEGRATED QUALITY
MANAGEMENT AND ASSURANCE
• Statutory responsibility – HEQC
– Responsibility to deliver high quality
learning experiences & responsive to ODL
requirements
– Define ODL quality criteria and set relevant standards
– Monitor and evaluate quality of modules
– Unisa PQM large numbers of modules –
resources, turnaround time frames &
paper based
• Integrated Quality Management and
Assurance Framework (IQMAF)
– Supportive environment to define
expectations and standards
Unisa 2015 Revisited
Quality Assurance Policy
Integrated Quality Management and Assurance Framework
Quality Management
Teaching and Learning
•All institutional policies, processes,
procedures and systems
•Identified criteria
•Agreed standards
•Benchmarks
Research and Postgraduate Education
•All institutional policies, processes, procedures and
systems
•Identified criteria
•Agreed standards
•Benchmarks
Community Engagement
•All institutional policies, processes,
procedures and systems
•Identified criteria
•Agreed standards
•Benchmarks
Quality Assurance
External
Institutional
Audits and
Programmes
Reviews
Teaching and Learning
•Quality Evaluation Instrument
(QEIfor TL)
•Guidelines for internal and
external reviews
Research and
Postgraduate Education
•Quality Evaluation Instrument
(QEIfor RPE)
Community
Engagement
•Quality Evaluation Instrument
(QEIfor CE)
Quality
Promotion
and Capacity
Development
Quality impact assessment to achieve performance goals and effective student learning
Quality Assurance System
Quality Reviews
Teaching and
Learning
•Unisa Quality Evaluation
System
•Review model (Inc protocols
and schedule
External
Institutional
Audits
Research and
postgraduate education
•Unisa Research and
Postgraduate Evaluation Model
Step 2:
PQM analysis and review
(PQM relevance, financial viability, market
analysis, national enrolment planning guidelines)
Step 1:
Evaluate and quality assure the
learning experience through
UQES
Step 3:
Module planning and
document preparation for
approval
Step 4:
Design and develop learning
material
Step 6:
Learning facilitation
Step 5:
Planning, Coordination,
Print and Production
Community
engagement
•Unisa CE Evaluation Model
Quality
Promotion
and Capacity
Development
Unisa
Curriculum
Policy and
the
Framework
for a team
approach
INTEGRATED QUALITY MANAGEMENT
AND ASSURANCE (2)
• Quality Evaluation Instrument (QEI)
– Teaching and Learning as phase 1
– Comprehensive Technology enhanced /
innovative web enabled system
– Aligned with curriculum / module
development cycle to effect continuous improvement
strategies
– Provide strategic information for the PQM
and curriculum renewal exercises.
– Evaluate student’s total learning experience, ensuring
ODL quality of the design development and delivery
of approved modules
– Principles of HEQC and Nadeosa
QEI TEACHING AND LEARNING
• Objectives
– Integrated – evaluate whole learning
experience (systems driven ODL) –
all areas in value chain
– Integration and alignment – institutional frameworks and
policies
– Accommodate wider range of approved modules
– Impact on improvements to the design, development of
learning materials and delivery timely
– Evaluate quality directly rather than satisfaction through a
participatory and stakeholder driven approach
– Ensure indicators are underpinned by internationally
recognized ODL standards
QEI TEACHING AND LEARNING
• Advantages
– Quality surveys in shorter period by simulating
stakeholder interviews such as participating in a quality
audit interview of programme review process
– Produce equivalent and triangulated outcomes in more
cost-effective manner
– Reduce resourced required from a paper-driven process
(large part or review is automated and reports generated
through web-based technologies
– Capacity to facilitate the review of all modules within a
given seven-year cycle in a manner that provides quality
inputs to curriculum renewal cycles
QUALITY EVALUATION INSTRUMENT:
TEACHING AND LEARNING
• Dimensions to ensure
quality service in ODL
– Planning resource allocation
and quality management
– Design and development of learning material
– Delivery of quality learning experience
CRITERIA AND STANDARDS
• Criteria
– Aligned with HEQC and NADEOSA
• Standards
– Identify current processes, systems, policies,
procedures and services
– Define quality criteria, standards and
translate into quality assurance statements
– Consult and validate
– Weightings per criteria
and stakeholder groups
– Evaluation process and
reports
STAKEHOLDER GROUPS
Weightings to three evaluation areas and four stakeholder groups:
pair-wise comparison analysis
LIBRARY QUALITY ARRANGEMENTS
• Unisa Library Quality Committee
–
–
–
–
Oversee, coordinate and monitor quality assurance
Implementation of the Library Quality Improvement Plan
Preparations for quality assurance reviews
Task analysis of library business processes
• Integrated in Unisa Quality Evaluation
Instrument
– Library Quality Assurance Framework
– Quality standards for each segment that contributes to
Teaching and Learning
THANK YOU / QUESTIONS