POSITION DESCRIPTION
Position Descriptions form a part of an integrated planning process to ensure that individual performances align with the
strategic and corporate directions for the City. The Position Description also provides the basis on which selection criteria for
the position are determined.
POSITION TITLE:
TELECOMMUNICATIONS AND NETWORK ADVISOR
WORKPLACE
AGREEMENT:
CITY OF SALISBURY MUNICIPAL OFFICERS WORKPLACE
AGREEMENT 2013-2015 OR CITY OF SALISBURY AWU AND
LGE (ENTERPRISE BARGAINING) AGREEMENT NO.9 2014
CLASSIFICATION:
Level 6 Year 1
DEPARTMENT /
DIVISION:
BUSINESS EXCELLENCE / INFORMATION SERVICES
POLICE CLEARANCE:
NOT REQUIRED
REPORTS TO:
TECHNICAL SUPPORT COORDINATOR
DIRECT REPORTS:
NONE
POSITION NUMBER:
000983
POSITION
OBJECTIVES:
VALUES AND
BEHAVIOURS:

To effectively administer the City of Salisbury network,
telecommunications and server infrastructure to ensure
reliability, security and availability are maintained at an
optimal level.

To effectively administer the City of Salisbury Active
Directory.

To provide expert technical information to the Technical
Support Coordinator and other staff members as required.

Perform a backup role for other staff as required.
The commitment required of this position is in accordance with
the Leadership Brand Principles and Expectations. These
behavioural expectations support the City of Salisbury values:

By being empathetic; listening to, and understanding
their customers and employees.

By empowering their staff and the community to be
involved, to speak up, make decisions and deliver key
outcomes.

Through innovation; seizing opportunities, thinking and
acting progressively, taking calculated risks and making
Page 1 of 4
positive changes.
KEY
RESPONSIBILITIES:
WHS
RESPONSIBILITIES:
GENERAL
RESPONSIBILITIES:
COMPETENCIES:

Through achievement; setting goals for themselves and
with team members, always striving to meet these goals
and celebrating the successful outcomes.

By recognising diversity, adapting their style and service
delivery to always meet the diverse needs of their
employees, customers and the community in which they
work.

Maintain the integrity, reliability and security of the
network and telecommunication infrastructure.

Identify, analyse and solve technical problems with the
infrastructure as reported by users or other IT Team
members and take appropriate corrective action.

Provide technical advice and support to other IT officers.

Document and report all system errors, where applicable,
and liaise with the relevant suppliers to ensure that the
problem is resolved to the satisfaction of the users
affected.

Provide expert technical advice to the Technical Support
Coordinator and Manager Information Services when
required.

Provide a high level of technical support to computer
users relating to network and telecommunication issues
within the organisation.

Assist in the implementation of the ICT Strategic Plan.

Provide out-of-hours support as required.

Maintain logs and other records as required.

Observe and comply with all health and safety policies
and procedures within the City of Salisbury including all
safe operating procedures or instructions.

Take all reasonable steps to ensure personal safety and
that of others is not put at risk through any act or
omission in relation the above.

Report any identified hazards, incidents including near
misses or injuries which arise in the course of work, using
the systems and/or documentation available for such
reporting.

Fulfil individual requirements to meet any documented
WHS objectives arising from biannual performance and
development reviews.

Not endanger personal safety or that of others by
undertaking work whilst under the influence of alcohol or
a drug in breach of Council’s Drug and Alcohol Policy.

Undertake WHS training where required, in order to
perform duties (refer to WHS Competency Assessment).

To comply with the City of Salisbury Code of Conduct and
all other policies and procedures adopted by the City of
Salisbury as varied from time to time.

To manage all Corporate Records in accordance with
required procedures.

Responsible for purchasing goods and services in
accordance with purchasing guidelines and delegated
financial limits.

Strong communication skills.
Page 2 of 4

Ability to work under pressure, using own initiative and to
tight deadlines.

Ability to work unsupervised, with changing priorities in a
dynamic work environment.

Ability to work as part of a small closely knit team.

Strong customer service focus and commitment to quality
customer service

Ability to apply sound diagnostic and analytical techniques

Current unrestricted drivers license

A minimum 5 years’ experience in maintaining a mediumsized networked computing environment Microsoft
Certified Network Administrator (MCSA Server
2008/2102)Cisco Certified Network Professional (CCNP
Routing and Switching or Voice)

Advanced knowledge of Microsoft desktop and server
operating systems.

Advanced knowledge of Information Technology hardware
platforms

Advanced knowledge of telecommunication protocols,
network architectures and network hardware.

Advanced knowledge of network security requirements
and practices.

Good knowledge of Microsoft database systems

Experience operating and maintaining EMC storage
equipment

Experience with the Cisco, Microsoft and EMC support
processes.
SPECIAL
CONDITIONS:

Some work after hours will be required
EXTENT OF
AUTHORITY:

Responsible for purchasing goods and services in
accordance with purchasing guidelines and delegated
financial limits.
ESSENTIAL
SELECTION CRITERIA:
DESIRABLE
SELECTION CRITERIA:
Page 3 of 4
AGREEMENT:
GENERAL MANAGER NAME:
SIGNATURE:
DATE:
MANAGER PEOPLE & CULTURE:
SIGNATURE:
DATE:
This position description reflecting the responsibilities, duties and skill requirements for
the position, has been discussed with the incumbent.
POSITION INCUMBANT NAME:
SIGNATURE:
DATE:
Page 4 of 4