IS 301
Exam 2 Study Guide
Ekedahl
EXAM FORMAT
The exam will contain True / False, Multiple Choice, and possibly matching questions. In addition, there will be 3-5
short answer questions. For the short answer questions, you will write no more than a paragraph or two. Paper
will be provided for the short answer questions. You do not need a blue book. I will provide a scantron.
The exam is closed book. However you may bring 1 page (2 sides) of notes on an 8 ½ x 11 piece of paper.
TIPS
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At the end of each chapter, key terms are presented, along with a reference of where those key terms are
defined. Review these key terms and definitions.
The chapter summary items also provide good concise answers for the types of conceptual questions that
you are likely to see on the exam.
Make sure to review the cases and papers discussed in class.
Chapter 5 – Enterprise architectures
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Referring to Figure 5.2 in page 171, be able to describe the components of information
architecture.
o Backup and recovery.
o Disaster recovery.
o Information security.
Understand what is meant by the infrastructure terms
o Scalability
o Reliability
o Availability
o Performance
Understand what is meant by the term benchmarking.
o Be able to describe the purpose of the benchmarks provided by the transaction
processing council (www.tpc.org)
Understand what is meant by the terms service oriented architecture and Web service.
Understand the concept of virtualization and the benefits of virtualization (better hardware
utilization, reduced system administration costs, reduced power consumption, improved
security)
Understand the differences between proprietary systems and open systems.
Chapter 6 – Databases and Data Warehouses
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Understand the concepts of data warehousing and data mining
Know the primary database management systems and database vendors
Understand the characteristics of traditional file processing systems
o Sequential batch processing
o Program data dependence
Be able to discuss ISAM
Know the following database terms
o SQL
o DDL
o DML
Understand the difference between a database’s logical view and physical view
Be able to discuss the following database categories
o Operational
o Distributed
o External
Understand the role of data warehousing and data mining
Know that a primary key is.
Be able to discuss the following OLAP techniques
o Slicing
o Drill-down
o Reach-through
o Rotation
Know the difference between the following types of databases
o Hierarchical
o Network
o Relational
Understand tools used related to database design
 ERDs
Chapter 7 – Networks and Telecommunications.
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Understand the trends in telecommunications systems
o Moving from proprietary systems to open systems
o Prevalence of wireless technologies
Understand the business value of telecommunications systems
o Overcoming geographic, time, cost and structural barriers
Be able to describe the purpose of a VPN.
Know the difference between the Internet, extranets, and intranets
Understand the difference between analog and digital signals
Understand the performance and other characteristics of different types of communications channels
o Twisted pair
o Coaxial cable
o Fiber
o Microwave
o Satellite
o Wireless devices
Understand the difference between local area networks and wide area networks
Be able to describe the functions of GPS
Understand the uses of RFID and the difference between passive and active RFID tags.
Hardware lecture
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Be able to describe the purpose of various hardware components including CPUs, memory, disk, bus, etc.
Understand the purpose of RAID. Understand the different types of RAID.
Chapter 8 – Operations Management and Supply Chain Management
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Be able to define key terms such as production management and operations management.
Be able to list and describe the activities performed by operations management
o Forecasting
o Capacity planning
o Scheduling
o Managing inventory
o Quality assurance
o Locating facilities
Understand what is meant by the following key terms
o Materials requirement planning systems
o Operational planning and control systems
o Transportation planning systems
o Distribution management systems
Understand the following quality control standards
o Six sigma
o IS0 9000 (your book has a typo. It’s not IS0900)
o IS014000
Understand the concept of supply chain management and the five basic components of SCM.
o Plan, source, make, deliver, return.
Be able to list and describe supply chain success metrics (refer to figure 8-16 on page 296).