MARY SHEY D. DAVID
Villa #18 Al Ahliya Compound, Al Thumama Doha, Qatar.
+97477367446
azaleashyle@yahoo.com
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CAREER/JOB OBJECTIVES
To pursue a career in any field, where I can utilize my skills and capabilities and provide service to
individuals; to share my work attitude and at the same time improve myself and become more
efficient and effective person and so to enhance my skills in a dynamic and stable workplace.
SUMMARY OF QUALIFICATIONS
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Works and learns as an individual or with a group; works cooperatively with others;
Is resourceful and creative;
Has initiative to improve self and service;
Has willingness and determination to learn and has patience
Has good interpersonal skills and possesses a positive attitude.
PROFESSIONAL EXPERIENCE
ADITYA BIRLA MINACS
10 /F 1800 Eastwood Avenue Building, Eastwood City Cyberpark,
188 E. Rodriguez Jr. Ave. Bagumbayan, Quezon City.Philippines 1110
Patient Care Advocate /Coverage Review Representativet/Customer Service Representative
November 7, 2011 – June 21, 2013
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Handles inbound telephone and written inquiries from pharmacists and doctors
regarding prior authorization by screening and reviewing requests based on benefit
plan design, client specifics and clinical criteria.
Provides information to clients, participants, pharmacists and doctors regarding
participant’s pharmacy benefit, drug coverage and provide accurate procedures for
medication exceptions.
Facilitates resolution of drug coverage issues and pro-actively address research and
resolve issues while maintaining accurate and complete documentation of all inquiries
for continuous improvement.
Works collaboratively with other associates and supervisor to ensure the best
practices are shared.
Villa #18 Al Ahliya Compound, Al Thumama Doha, Qatar.
+97477367446
azaleashyle@yahoo.com
VISION X – INC. PHILS
1024 2/F Global Trade Center North Edsa, Quezon City.Philippines
Customer Service Representative / Call Center Agent
December 29, 2008 – March 24, 2009
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Receive inbound calls from customers.
Answer all customer questions, as well as question them to obtain full understanding
of what information is being requested.
Document all calls with regards to customer inquiries.
Follow-up on customer inquiries not immediately resolved.
Knowledge of products
Provide quality customer service on every call.
Communicate clearly and effectively with customers.
Promote good listening skills.
Manage length of calls.
Recognizing and managing assertive customer calls.
Promote teamwork and call center success.
Transfer customer calls to appropriate staff.
Provide information to customers regarding their concern.
Provide troubleshooting over the phone as needed.
GOLDEN GATE GENERAL HOSPITAL
P. Prieto St., Batangas City. Philippines
Nurse Trainee (General Ward/Out-Patient Dept./Emergency Room)
Feb.1,2008- April 30,2008
BATANGAS HEALTHCARE HOSPITAL – JESUS OF NAZARETH
GulodItaas, Batangas City. Philippines
Staff Nurse (General Ward Nurse)
Feb.16,2004-February 18, 2005
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Maintain accurate, detailed reports and records.
Monitor, record and report symptoms and changes in patients' conditions.
Record patients' medical information and vital signs.
Modify patient treatment plans as indicated by patients' responses and conditions.
Consult and coordinate with health care team members to assess, plan, implement and
evaluate patient care plans.
Order, interpret, and evaluate diagnostic tests to identify and assess patient's
condition.
Monitor all aspects of patient care, including diet and physical activity.
Direct and supervise less skilled nursing/health care personnel, or supervise a
particular unit on one shift.
Prepare patients for, and assist with, examinations and treatments.
Observe nurses and visit patients to ensure that proper nursing care is provided.
Villa #18 Al Ahliya Compound, Al Thumama Doha, Qatar.
+97477367446
azaleashyle@yahoo.com
EDUCATION
Lyceum of the Philippines University – Batangas
Capitol Site, Batangas City. Philippines
Bachelor of Science in Nursing
1999-2003
Nursing Aptitude Test
Standard Score: 588
Quality Index (QI): High Average
Registered Nurse
License No. 0353784
December 2003
St. Bridget’s College
M.H. del Pilar St., Batangas City. Philippines
Secondary
1995-1999
ADDITIONAL SKILLS
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Proficient in Microsoft Office
INTERESTS
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Arts/Décor
Fashion
Net surfing
PERSONAL
Date of Birth
September 14, 1982
Age
30 years old
Civil Status
Married
Nationality
Filipino
Height
5’0
Weight
98 lbs
Language/
Dialect Spoken
English, Filipino
REFERENCES
Referees available on request.
Villa #18 Al Ahliya Compound, Al Thumama Doha, Qatar.
+97477367446
azaleashyle@yahoo.com