Technology
Teacher Training
2014 – 2015 School Year
We will be going over . . .
Computer Basics
 Parts of a Computer
 Internet Browser & iPrism
 Saving to H Drive
E-mail Basics
 How to See if You’re Connected
 How to Make Folders
 e-mail Scams
 Using Outlook Calendar
iPad Basics
 How to Turn On
 Plugging Into Carts
Other Things to Know
 Software Updates
 Read Your e-mail
Troubleshooting & Upkeep
 Smart Board
o Blue Screen
o Not Responding to Touch
o Blinking Green Light
 Projectors
o Cleaning Filters
o Turn Off When Not Using
 Printers
o Paper Jams
 Something Just Isn’t Working
o Plug It In
o Turn It On
o Restart It
o Cleaning
 Scanning for Viruses with AVG
How to Submit a Help Desk Ticket
 What to Include in Your Ticket
 What Warrants a Ticket
Computer Basics – Parts of a Computer
Wireless On
Projector (VGA Cable)
Wireless Off
Speaker Cable
USB Cable
Ethernet Cable
Computer Basics – Internet Browser & iPrism
 When trying to go to a website you may be
asked by iPrism to put in a username and
password. This is what the screen looks like.
 You can also try going to google.com or
yahoo.com by typing the URL in the
address bar of your web browser.
iPrism is blocking a website I need! What do I do?
iPrism may also block a website you are trying to view if it does not think it is
school appropriate.
If the website is school appropriate and needed for a lesson please put in a Help
Desk ticket and we will unblock it for you.
Computer Basics – Saving to the H Drive
To save a file directly to the H drive:
(using Microsoft Word as an example)
1. At the top left you will see the tab File, click it.
2. Click on Save As. The following dialog box will come up, minus the red underlined
sections.
3. Click on “Computer” to see your H drive located to the right as shown.
o
Note: You can also click on the little arrow next to Computer for a drop down list of all the
drives your computer is connected to.
e-mail Basics – How to See if Your Connected
In-District, To See if You are Connected:
- Open Microsoft Outlook
- Look towards the bottom right of your screen and you should see this:
- If it says Disconnected or Needs Password, type in: morenci\username
- Type in your password
I need to check my e-mail away from school, what do I do?
To check your mail away from the District:
- Open your Internet Browser
- In the address field type: email.morenci.k12.az.us\owa
- Your username is the same as the one you
use to log into our network, but you must
type in our Domain name first, so it looks like:
morenci\username
- Type in your password
e-mail Basics – How to Make Folders
Setting up folders to put e-mails in that you want to refer back to later will keep your inbox
clear and making it easier for you to see important e-mails.
1.Select your Inbox and click your right
mouse button. The below menu will
come up. Click on “New Folder…”
2.Put in a name for your folder and click
“OK”
How do I move e-mails into the folders I create?
Click on the e-mail you wish to move into a folder and drag it into the desired folder.
Folder Tip: You can also put folders inside another folder. See the
image to the right for an example. You’ll notice under the Website folder
there are nine other folders inside it.
E-mail Basics – E-mail Scams
1. Look at the header of the e-mail
 Is the address that this e-mail was sent from our school e-mail address?
name@morenci.k12.az.us
 Is the e-mail from someone you do not know?
2. Look at the content of the e-mail
 If the e-mail contains numerous typos and has an unprofessional tone then this is a
dead give away that the e-mail is a scam.
 Does the e-mail contain links to a website that is clearly not related to our school
district?
 Are they offering you something that is “too good to be true”?
3. Think about the e-mail’s purpose
 What are they asking you for in this e-mail? Do they want your social security
number? Your username and password?
4. Listen to your gut.
 If something doesn’t feel right, then it probably isn’t.
If you are not sure about an e-mail, please take a moment to ask someone in our
Tech Department about it. We would rather you contact us with a question now
instead of something becoming a security issue later.
e-mail Basics – Using Outlook Calendar
Outlook Calendar is used to keep track of events happening in each school in
our district.
When you open up Outlook, if you look to the bottom left of the
Outlook Window you will see the option of Calendar. Click on it to
open up a list of calendars you have been invited to view.
A person can invite you to have access to their calendar. An e-mail will
be sent to you and you will need to accept their calendar invitation in
able to view the calendar.
You may also be included to attend a meeting that another person
schedules, and you will have the option in that e-mail to add the
meeting to your personal calendar in order to remind you of the
meeting.
iPad Basics – Elementary Only
 If there is an app you would like loaded on to your grade’s iPads please put in a Help Desk
Ticket with the name and author of the app.
 Software updates are done only at the end of the school year unless it is a critical issue.
 Sometimes an app requires a connection to the internet. Open up Safari and go to
yahoo.com or google.com to activate a connection and try the app again.
 Make sure the iPads are charging when you plug them into the carts. The back of the carts
show a green light for a charged iPad, an orange light for a charging iPad and no light will
show up for an incorrectly plugged in iPad.
Cleaning
 Since multiple children use the iPads, please clean them
at least once a week or more often if necessary.
 You can use a Clorox wipe on the screens but will need to
use a micro fiber cloth to remove the streaks.
Other Things to Know
Software Updates
-If you are notified of a program that
needs an update please go ahead and
let it update.
-This will help to avoid problems
down the road and keep your
software current.
Read Your E-mail:
-The technology department sends out important e-mails from time to time.
Please be sure to read them and respond to them if requested.




Shelly Cervantez: scervantez@morenci.k12.az.us
Josh Stingel: jstingel@morenci.k12.az.us
Ted Tiefel: ttiefel@morenci.k12.az.us
Naline Lawrence: nlawrence@morenci.k12.az.us
Troubleshooting & Upkeep – Smart Boards
Blue Screen:
The projector and Smart Board are not communicating with each other.
- Check to make sure the projector is plugged into your computer
- The Windows key + P will take you to the Projector Communication Screen. You
want it to be on Duplicate
Smart Board Not Responding to Touch:
-Make sure the USB cable for the Smart board is plugged directly into the
computer. If it is, unplug it and plug it back in.
-Red light on the Smart Board means the USB cord from the Smart Board is not
plugged into your laptop or the drivers are not loaded.
Blinking Green Light:
-The Smart board drivers have not yet been installed.
To Fix:
Click on the windows start button in the lower left.
Click on all programs
Find and click on SMART Technology
Double click on Smart Tools 2013 and you should see the Smart Board Tools Tab
Troubleshooting & Upkeep – Projectors
Cleaning the Filters
- Your projector has a removable filter that
needs to be cleaned at least once a month
I can’t BREATHE!
- You can also use a can of air and blow out
some of the extra dirt that finds its way into
the projector
During the Winter Months
Your projector may give you a warning that
it is overheating. This is due to the heaters
being on in the classroom. Follow the
instructions the projector gives on screen
to turn the project off.
These instructions will be different than
how you normally turn off the projector.
Troubleshooting & Upkeep – Printers
Common Printer Problem Fixes
Paper Jams
- Carefully remove the paper so you don’t leave any
pieces behind
Says it is Offline or Just isn’t Working
- Make sure your printer is plugged in and turned on
- If it is plugged into a power strip, please make sure
the power strip is also turned on
When reporting a problem in a trouble ticket, please be
specific!
“Printer not working” does not give us much
information to work with.
Troubleshooting & Upkeep – Something Just Isn’t Working
Something Just Isn’t Working
 Plug it in
 Turn it on
 Restart it
 Unplug it and plug it back in
Laptop Upkeep
 Please do not eat over your laptop. The keys should not crunch when you type.
 You can use a Clorox or Lysol wipe on your keyboard to get rid of germs.
 You can use a microfiber cloth to clean your screen.
 If there are “bits” on your screen, slightly wet your microfiber cloth and wipe them off.
Troubleshooting & Upkeep – Scanning for Viruses with AVG
To scan for viruses open up AVG that is
installed on your computer.
You’ll get a screen that looks like the one to
the left. Click on Scan now to scan your
computer or click on Update now to check for
the most updated virus definitions.
The only way anti-virus software works effectively,
is if you keep it updated and if you scan when
you’re prompted.
- You can continue to work while it is scanning
- If you are notified that it has found a virus,
don’t panic, just follow the directions to remove
it
Submitting a Help Desk Ticket
Go to helpdesk.morenci.org or
click on the IT Support icon on
your desktop and put in the
username and password you use
to login to your school computer.
What to Include in Your Ticket




Be specific about what’s wrong
“There can never be too many details”
Any pop-ups or warning messages and what they say
What device is having the problem
I think I should
submit a help
desk ticket….
When to Submit a Ticket
 Any pop-ups that include warnings or error messages that you don’t know how to fix.
 If there is smoke or fire coming from the device.