The Salvation Army Australia Southern Territory
POSITION DESCRIPTION
Position Title
Centre Manager
Employee Name
Division/ Entity/Location
Eastern Victoria Division
Organisational Unit/
Department
Date
SalvoCare Eastern Bridge Program
THE SALVATION ARMY INTERNATIONAL MISSION STATEMENT
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is
motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human need in His name without discrimination.
AUSTRALIA SOUTHERN TERRITORY’S MISSION AND VALUES
Mission
Values
The mission of The Salvation Army Australia Southern Territory
is:
The values of The Salvation Army Australia Southern Territory are:
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Transforming lives: working for personal renewal through
Jesus Christ, that touches and integrates the whole person
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Caring for people: engaging with others in need, without
discrimination
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Making Disciples: patterning lives on Jesus
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Reforming Society: acting on the structures of society to
restore justice
 Human dignity: respecting the sanctity of human life as being made in the image
of God. We affirm the worth and capacity of all people.
 Justice: acting with integrity and fairness, without discrimination, and being an
advocate for the disadvantaged; managing all resources responsibly as stewards.
We promote healthy and whole relationships, and good society.
 Hope: sharing the gospel of Jesus as a gracious invitation to wholeness. We
work for reconciliation, healing and transformation for all people and creation.
 Compassion: engaging with others in the Spirit of Jesus. We feel compelled to
stand with and do something about another’s suffering.
 Community: owning our common humanity as we engage with people, working
and journeying together, for mutual capacity building. We build community and
meet with God in our encounter with others.
All employees in non-ministry positions in The Salvation Army are expected to work in accordance with the Australia Southern Territory’s mission and values
and comply with Official Minutes, policies and procedures.
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Reportable Positions
AOD Team Leader, Duty Worker, Life Skills Team
Leader, Site Administrator, Property Manager,
Contract Farmer
Position reports to
Senior Manager, AOD Services
Position Purpose
To provide operational and strategic management to a continuously developing residential AOD treatment service. To provide
leadership and development to a multidisciplinary team.
Qualifications
 Post graduate qualifications or equivalent in health and welfare services and either qualifications or significant experience in
the AOD sector
 Significant management experience (qualifications in management desirable)
Award (if applicable)
Social Community Home Care and
Disability Services Industry Award 2010
Classification
Level 7 Pay Point 3, Over Award
Resource Management
2 Million
Total staff management (EFT)
5.5
Prerequisites
 Current First Aid Certificate
 Current Victorian Driver’s licence and Working With Children check
 Current and satisfactory police check
Personal Competencies Required
Commitment: to promote and work in accordance with The Salvation Army’s
mission, vision and values, with particular regard to excellence of service.
Client Focussed: Is Committed to and acts for well-being of clients and is
mindful of impact of own role on most marginalised and challenging clients
Resilient: Recovers from and deals with setbacks and challenging or stressful
experiences and maintains appropriate self-care
Collaborative: Encourages and cooperates with others to achieve common
goals and sets aside personal preferences for wider benefit
Outcome Focussed: Sets a clear path/goals and manages time to achieve
key outcomes with minimal direct supervision
Analytical: Researches & reviews arguments and opinions before making
judgements
Key Result Areas
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Key Activities
Job Competencies Required
Policy & quality compliance: Ensures relevant legislation and TSA systems,
policies and procedures are communicated, implemented and adhered to and
Contributes to the ongoing development and improvement of systems and
policies.
People Management: Optimises individual and team performance and
accepts responsibility for actions of staff and teams under authority
Team Dynamics: Models and promotes teamwork and collaboration,
Fosters productive working relationships and team well-being and builds
culture of consultation
Interpersonal Dynamics & Communication: Provides informed, meaningful
and relevant messages when communicating with staff and clients and
facilitates effective workplace communication.
Time and task Management: Clarifies roles and responsibilities of staff,
Identifies and communicates team priorities and Monitors task completion for
self and team
Strategic focus: Translates strategic plans into clear goals, timelines and
budgets and ensures activities are aligned to TSA objectives
Standard Measures
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Key Result Areas
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Service Delivery
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Key Activities
Delivery of service is in line with evidence based practice
and the Territorial AOD Strategy.
An evidence based therapeutic model of treatment is in
use, based on the Community Integration Model
Mission objectives and mission values of The Salvation
Army are delivered
Clients are offered access to spiritual support.
Effective linkages to Salvation Army Corps and other
services are developed and utilised.
Clinical risk is assessed and managed appropriately
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Staff Management
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Financial and Asset
Management
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Effective workforce management including recruitment &
selection, induction, performance management, & dispute
resolution.
Staff are adequately trained and provide opportunities for
professional development ensuring a competent and
adequately staffed program with a strategy for succession
planning.
Participate in budget preparation and ensure budget is
adhered to.
Adequate financial reporting systems are in place
and all financial reporting requirements for Salvocare
Eastern are met.
Ensure compliance to finance policies and procedures.
Ensure ongoing financial sustainability of program.
All assets are appropriately managed.
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Reporting
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Implementation and monitoring of systems to ensure the
appropriate recording and reporting of statistical data.
Operational plans are developed and implemented
Report quarterly on progress on operational plan
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Standard Measures
Meets targets as per the FASA
Operates within a Continuous Quality Improvement
Framework.
Maintains service accreditation.
Care Plans are developed and used for every client.
A culture that promotes Christian spirituality is developed,
maintained and monitored.
Model of treatment is able to be articulated by management
and staff
Model of treatment is reflected in client files and outcomes
Regular meetings with Salvation Army personnel.
Development and use of referral pathways to Salvation
Army corps.
Client files reflect risk assessment and management in line
with policy
Staff management is conducted in accordance with TSA
policies and procedures and achieves program
requirements
Staff adequately meets their role requirements.
The Bridge Program is managed within budget and is
sustainable
Accurate finance reports are produced as required for TSA
and appropriate funding bodies
Significant variances brought to management’s attention
immediately
Report non-compliance to manager immediately
Annual budgets are prepared and submitted within required
timeframe.
Adhere to TSA Official Minutes, and finance policies and
procedures.
Ensure assets are managed to a satisfactory standard and
in accordance with policies and procedures.
Statistical Data is recorded promptly and accurately into the
relevant system.
Statistical reports are provided to all relevant stakeholders in
a timely and accurate manner.
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Key Result Areas
Key Activities
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Work Health Safety
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Networking
Employee’s Signature:
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Ensure a safe work environment which includes property,
resources and work practices.
Implement The Salvation Army Work Health and Safety
standards, including safety meetings and audits.
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Provide professional representation for TSA in AOD and
other external stakeholder forums
Provide professional representation of SalvoCare Eastern
Bridge at TSA meetings.
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Standard Measures
Archival and administrative files are stored in accordance
with TSA policies and procedures.
Ensure operation plan and quarterly reports are completed
in a timely and satisfactory manner
Essential Services Inspections are undertaken as prescribed
Tagging and testing of office equipment to be completed as
per network guidelines
TSA policies & Procedures and relevant legislation complied
with
Active and appropriate participation in sector advisory
groups.
Active and appropriate participation in TSA meetings.
Formal partnerships with key providers and services
are developed and maintained.
Date:
Print Name:
Manager’s Signature:
Date:
Print Name:
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