Principle 2
Promoting the
public good
Promoting the public good
Because
the public sector is the mechanism through which
governments deliver programs and services for the
benefit of the people of Queensland
Promoting the public good
actions that benefit
the
people of Queensland
as a whole
Our system of government and the public service
Promoting the public good
public sector entities
a. accept and value their duty to be responsive to both the
requirements of government and to the public interest
b. accept and value their duty to engage the community in developing
and effecting official public sector priorities, policies and decisions
c. accept and value their duty to manage public resources effectively,
efficiently and economically
d. value and seek to achieve excellence in service delivery
e. value and seek to achieve enhanced integration of services to
better service clients
Promoting the public good
value a
we are responsive to the government
we perform our duties
and
conduct ourselves professionally
to implement
Government policies and priorities
Promoting the public good
value a
we are responsive to the government
this does not mean we are passive
we are proactive and
our advice to government is
objective, independent, apolitical and impartial
Promoting the public good
value a
‘Public Interest’
sometimes
• the interest of part of the community
• influenced by culture, media, and local and global events
• may not promote the public good
Promoting the public good
value a
we are responsive to the public interest
for the public good
we meet the public interest in
efficient, effective, accountable
and transparent
public administration
Promoting the public good
value a
we are responsive to the public interest
we show respect, courtesy, and ‘ready
attention’ to members of the public by
• conducting ourselves professionally
• listening
• providing accurate and reliable information
Promoting the public good
value a
we are responsive to the public interest
we take account of the public good
and
provide advice to government that is
objective, independent, apolitical and impartial
Promoting the public good
value b
we engage the community in developing and
effecting priorities, policies and decisions
We
• are inclusive
• reach out
• add value
Promoting the public good
value c
we manage public resources effectively,
efficiently and economically
we ensure resources are not wasted, abused or used
improperly, we are
• effective - producing the intended result
• efficient - productive with minimum waste
• economic - avoiding waste
Promoting the public good
value d
we excel in service delivery
We are
•
•
•
•
•
•
•
•
courteous and polite
sensitive to people’s needs
provide accurate, complete, timely and clear information
explain what people need to know and do
discuss people’s options and choices, and work with people to find the best
solution
give prompt service, do what we say we will and keep people informed
acknowledge and fix any mistakes
explain decisions
Promoting the public good
value d
we excel in service delivery
• maintaining impartiality and integrity in informing,
advising and assisting the Government
• continuously improving public service administration,
performance management and service delivery
• managing public resources efficiently, responsibly and in
a fully accountable way
Promoting the public good
value d
we integrate services to clients
We
• support integration to provide faster and easier access to
government information and services
• promote collaboration between Government and nongovernment sectors to providing services
• work to provide integrated services locally, regionally
and nationally
Promoting the public good
standard of conduct 2.1
we are committed to excellence in service delivery
We
• deliver services fairly and courteously
• use resources efficiently and economically
• assist all members of the community to access
government services
• treat complaints seriously
• respond positively to constructive feedback
Promoting the public good
standard of conduct 2.1
we are committed to excellence in service delivery
• [Insert agency example]
• [Insert reference to agency policy and procedure]
Promoting the public good
standard of conduct 2.2
we ensure appropriate community engagement
We
• listen and respond to issues and concerns raised by
individuals or communities
• consult with the public to assist in the development of
public policy
• assist in raising community awareness about public
issues and policies
Promoting the public good
standard of conduct 2.2
we ensure appropriate community engagement
• [Insert agency example]
• [Insert reference to agency policy and procedure]
Promoting the public good
standard of conduct 2.3
we work as an integrated service
We
• share information to enhance services
• share common-use assets, accommodation, and
infrastructure
• collectively plan and deliver related programs and services
• work to provide integrated services locally, regionally and
nationally
Promoting the public good
standard of conduct 2.3
we work as an integrated service
• [Insert agency example]
• [Insert reference to agency policy and procedure]