Neeka Noje-Murray
7231 Haverford Ave Apt2F
Philadelphia, Pa 19151
Email: clerkpah@hotmail.com
Cell: 215-200-1926
Summary of Qualifications
3 years of experience in medical billing
5 years as a unit secretary
4.5 years as an administrative coordinator
14 years of experience in the Customer service field
Education
Widener University
Masters of Science
Present
Social Work
Drexel University
2014
Behavioral Health Counseling
Community College of Philadelphia
2012
(Transferred 70credits)
Recovery and Transformation (Certificate)
Social and Human Service Assistant (Certificate)
Behavioral Health/ Human Services
Harrison Career Institute
2003
Medical office specialist
Areas of Expertise
Epic
HRS (Health Recovery Solutions)
Home Works
Medview
SMS
Canopy
Sunrise
Navinet
EXP (Streamline)
IAD
Good customer service- relations background
Professional Experience
2015- Present
Hospital of the University of Pennsylvania
Philadelphia, PA
Telehealth Liaison (Penn E-lert eICU)/ Data Coordinator
Contributes to the daily operations of PENN E-LERT® with continuous improvement in patient care and
population management. Collaborate with management and various cross-functional departments to determine
telehealth services and best practices. Assists in the management of clinical data: retrieval, entry, aggregation,
analysis and reporting. Track and analyze trends on the data relating to the quality, utilization, satisfaction, and
billing of telehealth services to evaluate the program’s effectiveness and potential areas of improvement.
Responsible for accurate documentation, Actively manages telehealth equipment including pickup and delivery
of equipment to patient homes in the 5 surrounding counties, as well as pickup and delivery of equipment to
each of the Penn Medicine hospital sites. Additional responsibilities include patient training, patient education,
and patient troubleshooting for the proper use of telehealth equipment. Work independently without much
supervision. Additional responsibilities may include cleaning and disinfecting telehealth equipment in
accordance with UPHS policy.
Account abilities include the successful management and maintenance of operative case database, timely and
accurate input of charges, other activities associated with charge capture and provide administrative support to
Director, Revenue Cycle. Utilizes the OR data to track coded cases, provide statistics, identify delinquent cases
and encourage process improvement. Responsible for the smooth day to day operations and administrative
endeavors of the Revenue Cycle office. Demonstrates ownership and accountability for results of the billing and
collections function that affects the practices bottom line. Performance will have a direct impact on Dept. of
Surgery and UPHS hospitals reimbursement and bad debt performance.
2014-2015
Amerihealth Caritas
Philadelphia, PA
Customer Service Representative (Member/Provider Service Department)
The Contact Center Representative is responsible for responding in a timely, professional and courteous manner
to customer inquiries and complaints, as well as referring inquiries to appropriate sources for resolution and
following issues through to completion.
Demonstrates and supports commitment to corporate goals and mission.
2010-2015
Hospital of the University of Pennsylvania
Philadelphia, PA
Administrative Coordinator (Clinical Resource Management/Social Work Department)
Attend rounds and clinical high risk meetings.
Provide clinical review to the insurance companies as assigned; follows up and obtain authorization numbers as
need.
Work independently without supervision.
Conducts Initial Assessments within timeline required by departmental and regulatory guidelines
Coordinates with Care Manager daily
Provides patients / family members with Community Resources
Identify and document quality variances and/or barriers to discharge.
Documenting DRG’s in canopy
Completing the determination line.
Managed daily work on own.
Enter information into the canopy system.
Copy medical records as needed for patient discharge.
Document important information given from patients, staff, and medical team.
Administer the Important message from Medicare as assigned.
Daily collection of patient demographic and communication of data to various payers.
Consistently follows all UPHS policies and procedures, especially related to confidentiality and patient choice
of agencies/facilities for follow up care.
Anticipate the needs of the patients by working with the team and identifying the correct pharmacy plan and
obtaining the necessary authorizations for medications.
Obtain medications for the patients prior to discharge as requested.
Follow-up with PHIT, PCAH, and Hospice
Participate in Departmental projects and procedure as requested by Manager and CRC/SW Director.
Assist with patient transportation to the next level of care and secures reimbursement.
2005-2010
Pennsylvania Hospital
Philadelphia, PA
Unit Secretary (Medical Surgical Units)
Answered multi- lines phones.
Admitting and discharging patients on the medical unit.
Data entry
Filing and ordering medical supplies for the unit.
Performs duties and exhibits behaviors consistent with care philosophy of Pennsylvania Hospital.
Consist in putting together the schedule for the 5 unit clerks on the unit.
Coping charts for patient discharge if needed.
Technical Skills
Microsoft Word
Microsoft Power-point
Microsoft Excel
Strong organizational skills
Type 40wpm
CPR Certified