Student Learning Outcomes Training and Resource Sheet
January 2016
The Division of Student Affairs has adopted “communication” as the topic for a Division-wide student learning outcome
for student employees. Each department may develop their own specific outcome and craft appropriate language to fit
their needs.
ABCD’s of Writing Learning Outcomes
Audience/Who: Who is expected to benefit from the learning outcome. Be as specific as possible.
Behavior/What: The skill/knowledge/ability that the audience is expected to learn.
Condition/How: The program, service, and/or intervention that was intended to impart this knowledge.
Degree/How Much: How much will be accomplished, how well the behavior needs to be performed, and to what level?
Example:
Students employed in the Wellness Center will demonstrate written and verbal communication skills to effectively
communicate with colleagues, supervisors, and members at an advanced level.
Department: ________________________
Draft student learning outcome on communication: ______________________________________
__________________________________________________________________________________
__________________________________________________________________________________
Audience: _________________________________________________________________________
Behavior (will learn what): ___________________________________________________________
Condition (under these circumstances/conditions): ________________________________________________
Degree (to this level of efficiency/effectiveness): __________________________________________________
“Check Yourself…”
Is the outcome measurable?
Yes
□
No
□
Not Sure
□
Is the outcome meaningful?
□
□
□
Is the outcome manageable?
□
□
□
Would you feel comfortable/proud sharing this outcome with
students, campus constituents, and external audiences?
□
□
□
Rewrite the learning outcome statement to address any issues:
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
Defining the “Degree” of Learning – Example Rubric
Verbal
Written
Novice
Does not communicate
clearly. Volume
concerns or has
inappropriate
communication
with/about patrons,
co-workers, or others.
Developing
Struggles to
communicate
ideas clearly.
Sometimes
inappropriate, but
corrects with
reminders.
Inappropriate,
inarticulate, or
incoherent with
spelling and grammar
mistakes.
Sometimes lacks
clarity in written
correspondence.
Accomplished
Only lacks clarity in
communicating
complicated
concepts.
Consistently
appropriate in
discussions with or
about others.
Most written
correspondence is
clear and articulate.
Advanced
Models appropriate
communication to and
about patrons, coworkers, and others.
Appropriate volume for
workplace. Enunciates
clearly.
Consistently accurate,
concise, and appropriate
for the audience.
Resources
Campus Labs!
http://www.studentvoice.com
UND Student Affairs Assessment Committee
http://und.edu/student-affairs/sa-assessment-committee.cfm
Ohio State University – Student Employee Learning Outcomes for Office of Student Life
http://slhr.osu.edu/learning-and-development/student-employment-experience/
University of Iowa – Iowa Grow© program
https://vp.studentlife.uiowa.edu/initiatives/grow/
Southern Oregon University – Student Employee Learning Outcomes
http://www.sou.edu/studentemployment/departments/ocselearnout.html
Loyola Marymount – Student Employee Learning Outcomes
http://bit.ly/1n2k04S
Your Friendly Student Employment Working Group
Members of the working group are available for questions or consultation at any time! Please feel free to e-mail or call
any of us regarding the Division-wide student learning outcome process!
Ilene Odegard, Career Services
Karlene Clark, Chester Fritz Library
Chuck Crummy, Dining Services
Aaron Flynn, Memorial Union
Ben Heller, Wellness Center
Kristen Jezek, Student Financial Aid
Jimmie Kennedy, Health & Wellness
Cassandra McDonald, Career Services/Student Employment
Samantha Perrin, Career Services GSA
ilene.odegard@und.edu
karlene.clark@library.und.edu
charles.crummy@und.edu
aaron.flynn@und.edu
benjamin.heller@und.edu
kristen.jezek@und.edu
jimmie.kennedy@und.edu
cassandra.j.mcdonald@und.edu
und.csgsa@und.edu