POSITION DESCRIPTION - SCANIA AUSTRALIA PTY LTD
POSITION:
DEPARTMENT:
RESPONSIBLE TO:
Network Support Specialist
Information & Technology Services
Chief Financial Officer
POSITION SUMMARY
This role is responsible for all aspects of network administration including planning, installing,
supporting all desktop, server and communication hardware and software including office systems.
KEY RESPONSIBILITY & DUTIES
To perform the role successfully, an individual must be able to perform and carry out the following
duties, which includes but are not limited to:
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Install, configure, and maintain all desktop and laptop equipment
Install, configure, and maintain all server infrastructure, networking equipment and network operating systems
Provide IT Support/Help Desk Support for all computer problems including after hours when required
Monitor and configure networks to optimize performance and resolve faults
Undertake recovery action in the event of a system failure
Establish and control system access sand security levels
Provide training and support for system software
Implement and co-ordinate housekeeping procedures, including system back-ups, setting up user accounts,
monitoring files access, etc.
Plan and implement maintenance and upgrades for system software and hardware
Maintain peripheral devise
Prepares appropriate procedures and documentation
Procurement of new hardware and software
Support Scania IT strategy
Promote and live Scania’s Core Values of Respect for the Individual, Customer First and Quality
Comply with Company policies and procedures including the completion of documents and records
Promote and work with the Scania Dealer Operating Standards (DOS) to ensure uniform quality standards in all
areas of the business
Foster and promote a safe and healthy work environment maintaining safe work practices at all time and to work
within and comply with Company safety policies and procedures
Promote and live Scania’s Core Values of Respect for the individual, Customer First and Quality -Elimination of
Waste
Any other related tasks as directed by the manager
COMPETENCIES
To effectively perform in the role, an individual should also be able to demonstrate the following
competencies:
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Customer Service
Quality
Reliability
Product Knowledge
Problem Solving
Network Support Specialist – Updated August 2014
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Market & Industry Knowledge
Customer Relationship Management
Effective Communication
Strategic
Analytical
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POSITION DESCRIPTION - SCANIA AUSTRALIA PTY LTD
QUALIFICATIONS, EXPERIENCE & SKILLS
Education and/or Experience:
 Microsoft Certified Systems Engineer Certificate (MCSE) or equivalent experience
 Tertiary education or equivalent experience
 Minimum of 3 years’ experience in a Systems Administrator or similar role
 Experience in the administration of MS Windows Server and desktop technologies, Exchange, and email infrastructure
 Experience in the administration of Network Infrastructure and Application Servers – MS SQL Server, IIS, and MS Lync
 Experience in administration of VMware visualization, VOIP, and telephony technologies
 Experience and knowledge of antivirus packages, recovery and backup procedures, and communications, firewall, and
VPN technologies
 Understanding of network security and audit principles
 Understanding of Storage, SAN’s, equipment and technologies
Knowledge, Skills and Abilities:
 Demonstrated knowledge of Windows servers and desktop products as well as remote access for users
 Demonstrated ability to administer network communications such as firewalls and routers
 Demonstrated ability to support networked printers and photocopiers coupled with a working knowledge of current
communications devices and protocols, server and desktop technologies
 Orientation and training new staff
 Ability to negotiate hardware/software service and technical support contracts with vendors
 Ability to manage multiple projects, activities, and tasks simultaneously
 Highly developed English verbal and written communications
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Employee Signature
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Date
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Manager Signature
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Date
Network Support Specialist – Updated August 2014
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