Diana Lee Metz
7333 Pine Forest Rd., Lot 31 ▪ Pensacola, FL 32526
(850) 503-7750
metzdlee@yahoo.com
Personal Statement
To obtain a position with an established organization that will fully utilize my experience,
passion and commitment to serving customers with excellence.
Skills
Inbound Calls
Outbound Calls
Inventory
Payroll
Data Entry
Able to Multi-Task
Supervisory Experience
Bookkeeping
New Hire Training
Hiring
Customer Service
Billing
Product Demonstration
Experience
American Water
December 2012 – Present
Pensacola, Fl
Customer Service Representative
 Handled Inquires regarding: Billing, Payments, Service Activations/Cancellations,
Scheduling service orders, Reporting service emergencies
 Interfaced with other departments when necessary on customers behalf
Levin Papantonio Law Firm
April 2011 – November 2012
Pensacola, FL
Litigation Assistant
 Maintain client database of 800+ contracted clients
 Responsible for monthly updates to referring attorneys
 Assist in training new staff members within the department
 Assisted in creating a more organized and efficient Fosamax department
 Client commitment and exceptional relationship with clients and referring attorneys
 Review of client medical and pharmacy records for plaintiff profile forms
Spherion Staffing/CHCS Services
Sept 2010—January 2011
Pensacola, FL
Agent Service Representative
 Inbound calls for Medicare Supplemental Insurance
 Assisted agents with insurance sales and assuring regulations maintained
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Diana Lee Metz
Experience (cont’d.)
Synergy Solutions
Sept 2008 - Sept 2010
Pensacola, FL
Sales Retention Specialist/Supervisor
 Inbound calls for Medicare Part D insurance recipients
 Inbound retention calls for Bank of America
 Training /Monitoring team of 20 reps
Sprint/Nextel
December 2007—August 2008
Pensacola, FL
Customer Care/ Billing
 Handled Inquires regarding: Billing, Payments, Upgrades, Promotions... Etc
 Interfaced with other departments when necessary on customers behalf
Budget Car & Truck Sales
October 2006—November 2007
Panama City, FL
Business Development Manager
 Inbound and outbound phone contact
 Obtained credit applications and kept records of sales inventory
Cingular Wireless
June 2003—October 2006
Panama City, FL
Customer Service Representative; Retail Sales Representative
 Educated and engaged customers through product demonstrations
 Met sales goals at an average of 120% of required quota
Belk Department Store
December 2002—June 2003
Gulfport, MS
Retail Sales Associate
 Assisted customer with purchases
 Kept up merchandising
Drew’s Restaurant
March 2002—December 2002
Long Beach, MS
Manager/Bartender
 Oversaw daily operations of restaurant staff (approx 18 employees) and inventory
control
 Assisted in hiring and training
 General managerial duties
Education
Bladensburg Sr. High School
Bladensburg, MD
Completion Date: June 1982
University of Phoenix
Online (Business Administration)
January 2013 – Present
3.94 GPA
Member of the National Society of Collegiate Scholars