KEMAHIRAN KOMUNIKASI (HHHC9201)
SET 42 SESI 2013/2014
PENSYARAH: DR.SHOBHA SHARMA
NAMA
: KAH PEI SHI
[Ahli Jawatankuasa (AJK) Persembahan]
NO MATRIK
: A146960
FAKULTI
: FAKULTI FARMASI
TAHUN PENGAJIAN : 2013 / 2014
Communication
• Definition:
Activity of conveying information through the
exchange of thoughts, messages, or
information, as by speech, visuals, signals,
writing, or behaviour.
• From Latin commūnicāre, meaning “to share”
• It is the meaningful exchange of information
between two or more living creatures.
Written communication
Oral communication
Communication
Non-verbal communication
Examples:
• Video link: http://youtu.be/fQEKqdhtxWo
Oral communication
• Spoken words are used.
• It includes face-to-face conversations, speech,
telephonic conversation, video, radio, television, voice
over internet.
• Influence by pitch, volume, speed and clarity of
speaking.
Examples:
Video link: http://youtu.be/eIUmg93l9Us
Written Communication
• Written signs or symbols are used to
communicate.
• A written message may be printed or hand
written.
• In written communication message can be
transmitted via email, letter, report, memo etc.
• Message, in written communication, is influenced
by the vocabulary and grammar used, writing
style, precision and clarity of the language used.
Examples:
Video presentation
• Video link: http://youtu.be/JOlrjKB1HBk