CHAPTER 1 – Introduction
Travel and tourism is a booming industry today. The number of people
travelling across different places has increased. Now, whether on a business trip
or vacationing with family, everybody needs a place to stay and unwind. But it
can be a pain in the neck sometimes getting the information about the Spa that
suit your budget.
A hotel is an establishment that provides lodging, paid on a short-term
basis. The provision of basic accommodation, in times past, consisting only of a
room with a bed, a cupboard, a small table and a washstand has largely been
replaced by rooms with modern facilities, including en-suite bathrooms and air
conditioning or climate control. Additional common features found in hotel rooms
are a telephone, an alarm clock, a television, a safe, a mini-bar with snack foods
and drinks, and facilities for making tea and coffee. Luxury features include
bathrobes and slippers, a pillow menu, twin-sink vanities, and Jacuzzi bathtubs.
Larger hotels may provide additional guest facilities such as a swimming pool,
fitness centre, business centre, childcare, conference facilities, internet facilities
and social function services.
The term spa is associated with water treatment which is also known as
balneotherapy. Spa towns or spa resorts (including hot springs resorts) typically
offer various health treatments. The belief in the curative powers of mineral
waters goes back to prehistoric times. Such practices have been popular
worldwide, but are especially widespread in Europe and Japan. Day spas are
also quite popular, and offer various personal care treatments.
Health club is a place of business with equipment and facilities for
exercising and improving physical fitness.
A. STATEMENT OF THE PROBLEM
Based on the interview that our team conducted, we found out that the spa
& health club that we interviewed encountering some problems on their existing
manual system.
BESTLINK COLLEGE OF THE PHILIPPINES
Page 1
Problems identified
The current system is running manually. In some cases, they are
encountered some certain problems regarding their existing manual
system. These are the following problems:
a. Difficult to handle data accurately and securely
b. Storage problems
- They are using ledgers to keep the information of their
client/customer, and also include the appointment sheet for the
reservation. Those ledgers and appointment sheets are in a
cabinet located at the manager’s office. There are some cases
that those ledgers and appointment sheet maybe lost.
c. Repeating records of regular customer/client
- In listing down the information of their customer, there is a
tendency that the records maybe repeated most especially in
the case of regular customer.
d. Time consuming
e. Update, Search, Delete, Edit
- These types of methods are not accessible and not carry with
the manual method.
B. BACKGROUND AND OBJECTIVES OF THE STUDY
The Hotel Management Spa & Health Club System is a LAN based
subsystem that is designed to be implemented for small to medium sized
Spa’s & Health Club. The main objective of this subsystem is to create a
computerized system that will automate all the transactions of spa &
health club in a hotel.
Spa & Health Club System would create a user-friendly interface,
where an Admin, Managers and Employees would be able to use this
BESTLINK COLLEGE OF THE PHILIPPINES
Page 2
system with basic computer skills. The subsystem developed using Java
Programming language, which make the system conflict-free from running
in any operating system.
Project Objectives
The proponents will create a system:

That will enhance the existing system and flow of their business
using the proposed system.

Can be user friendly and extensible as possible so its use and
extension can be done without much endeavour.

That can maintain the large number of data.
a. Current relevant institutional gaps
b. Improvements/Enhancements to the current running system
Based on the information gathered during our interview, the
proponents found out some certain problems regarding the manual
system that they are currently using. The Spa & Health Club of the hotel
using manual system on their daily transactions.
Then the team come up with the idea to create a computerized
database that can handle all the transactions of the Spa & Health Club of
the hotel. And to provide security for the database to prevent data lose
c. Request for clientele/user for system development initiative
C. SIGNIFICANCE AND SCOPE OF THE STUDY
The proposed system will cover only the transaction of the service
and inventory of the products of the Spa and Health Club of the hotel.
Such as reservation and service transactions including online and walk in
BESTLINK COLLEGE OF THE PHILIPPINES
Page 3
transactions. Membership, and account details. Moreover, special
services such as Spa Treatments, Membership fees, and Facilities that
will be automated by the system also, not to forget the additional facilities
information that will be efficiently handled by the system. It enables its
user to collect all information from the spa & club, the Admin of this project
can keep track on all the activities which are performed during the
successful operation of Spa & Health Club. Spa & Health Club
Management task is specially performed by assigned Managers. It is
assigned manager’s job to keep track on all the activities and give good
results. A simple user can easily understand all the function of “Hotel
Management Spa & Health Club System Project”
This study will help spas & health clubs to cope up with their
problems regarding about their manual system. It will automate the
database of their existing system.
D. DOCUMENTATION OF EXISTENCE AND SERIOUSNESS OF THE
PROBLEM
1. Documentation of current system
Since the client is using a manual system. The proponents can’t
present some documents or files for their current system.
2. Problems identified with the existing system
These are the following problems:
a. Difficult to handle data accurately and securely
b. Storage problems
- They are using ledgers to keep the information of their
client/customer, and also include the appointment sheet for the
reservation. Those ledgers and appointment sheets are in a
BESTLINK COLLEGE OF THE PHILIPPINES
Page 4
cabinet located at the manager’s office. There are some cases
that those ledgers and appointment sheet maybe lost.
c. Repeating records of regular customer/client
- In listing down the information of their customer, there is a
tendency that the records maybe repeated most especially in
the case of regular customer.
d. Time consuming
- It consume too much time to locate/find some past information
of the customer.
e. Update, Search, Delete, Edit
- These types of methods are not accessible and not carry with
the manual method.
3. Process models of existing systems contributing to the problem
This flow chart describes the process/flow of transactions in Spa & Health
Club.
START
The guests are asking for the
services that spa offered
Receptionist will entertain the
questions/concern of the guests.
BESTLINK COLLEGE OF THE PHILIPPINES
Page 5
Giving form to be filled up by the
guests that are availing for the
services they offered.
After filling up the form, the
assigned personnel will get the
information needed for their record.
After using the services, the guest
will pay for the services that he
used.
Accept the payment.
END
4. Data models of these existing systems
5. Data that may be relevant to prove existence and seriousness of
the identified problems
E. REVIEW OF EXISTING ALTERNATIVES
Since our clients are using manual system, they are experiencing some
difficulties regarding on how they secure their records. They are only using a
ledger to record all the information of their customer and also the reports they’re
doing. That was the only resources that they have. That’s why we proposed a
BESTLINK COLLEGE OF THE PHILIPPINES
Page 6
system, a system that will help them not only to secure their records but also to
make their manual system a computerized one, so that they will not encounter
again some problems regarding on how they secured the data of their customer.
BESTLINK COLLEGE OF THE PHILIPPINES
Page 7