ID: 66e55ca4408cd3b316 R K KHANNA Mobile: 9650697999 E-Mail: rajkhanna.1965@gmail.com SENIOR-LEVEL POSITIONS IN Telecom / Project Management Location Preference: India / Middle East Snapshot A competent professional with over 18 years of experience in: Project Plan Development Equipment Installation & Commissioning Logistics & Sub-Contractor Management Material Planning & Logistics Transmission Planning Implementation of Switch/ Transmission Testing Procedures Contract Management Process Implementation Customer Relationship SAP Implementation Network Operations & Maintenance Optical Fibre Operations & Maintenance Presently associated with Alcatel-Lucent Managed Services , New Delhi . Deft in planning, engineering and executing Telecom projects; developing technical resources for greater value addition and increased margins. Proficient in deploying and coordinating the operations of large task groups with demonstrated leadership qualities & organisational skills during the tenure. Familiar with various aspects of business ranging from system integration commissioning, project rollout, network expansion and customer relationship. Steered diverse initiatives towards accomplishment of organisational goals with key focus on the overall execution of Communication Projects & process implementation. Distinction of essaying the chief role as Project lead for Transmission planning, Network Integration, Installation of passive infrastructure, Optical Fibre Networking, Equipment installation & commissioning. Expertise and high comfort level in SDH, DWDM, BTS, DLCs, MEN & other equipment deployment, project execution, Transmission operations & client servicing. Proven excellence in preparing telecom networks ready for ISO 9001: 2000 certification. Instrumental in achieving ISO 9001: 2000 international Quality certificate for network operations in the organization. Distinction of recognition as Lead Auditor for QMS as per ISO 9001: 2000. Recognition of being ISO Trained Lead Auditor & ISMS Trained Lead Auditor. Experience in installation, integration, deployment, operation and maintenance of Telecom Systems. Excellent organisation building capability with proven ability in planning optimal utilisation of resources. Core Competencies Project Management Foreseeing performance bottlenecks and taking corrective measures to avoid the same. Liaising with the regulatory authorities for necessary EB power sanction, municipal, corporation approvals, etc. Preparing layouts for the project as per the process flow, material flow (including rejects flow) & personnel movement needs. Looking after project planning, executing the same managing the sub contractors. Assessing project requirements, in terms of project feasibility, viability & proposed customised solutions. Coordinating all scheduling including design/ layout, purchase of material/ equipment, cash flow management & manpower planning Establishing control mechanism & evaluated progress at all stages of project to ensure project deliveries as per deadlines, reducing downtime to a large extent Site Management Managing all site activities including providing technical inputs for methodologies & co-ordinating with Site Management as part of overall engineering support planning. Mobilizing and supervising manpower resources for various types of job, resolving bottlenecks and ensuring their focus towards project goals in a cohesive manner. Negotiating with vendors for the procurement of material/ equipment, as per project requirements. Team Management Leading & monitoring the performance of customer service officers to ensure efficiency in operations & meeting of individual & group targets. Identifying strategies for building team effectiveness by promoting a spirit of cooperation between team members. Network Operations & Maintenance Management Network Operations and Maintenance services to reduce network complexity, Improving Network reliability with remote / web-based / on-site technical support, Repair and spare management services, and optimizing the cost of operations. Offering on-site network maintenance services for all types of communications networks, Dealing with multi-vendor’s communication equipments and software’s, Multi-technology open-system environments and working according to structured processes and procedures to ensure efficient network operations and maintenance. Skilled in multiple technologies and multi vendor networks, Maximizing network uptime, availability and performance. Trained in latest tools and technologies from leading vendors and equipment manufacturers. Benefits : Improve Network Efficiency Reduced Operating Cost Best practice routines for checking, reporting and acting on risk factors in the network Employment Profile June’10 till date at Alcatel-Lucent Managed Services Pvt. Ltd. at New Delhi Key Accountabilities: Operations & Maintenance of Fiber , SDH and Dense Wave Division Multiplexing “DWDM” network outside plant network. This includes overall network management, monitoring for fiber and DWDM via OSS, Field maintenance on a 24 X 7 basis and tight service level assurance on response and rectification. Corrective and preventive maintenance to predict and prevent potential network problems to provide ongoing high network quality along with an efficient management of spares for fiber repairs within guaranteed response times. Accountable to secure fast service restoration time for any outage in the critical backbone network in the extreme need . Accountable for a robust network with high reliability and availability at all times, smooth operations and avoidance of revenue losses allowing the customer to move further ahead as a fast growing telecommunications operator. May’10 – June’10 at Tower Vision India Pvt. Ltd., Chandigarh ( Punjab) India as Circle Head Growth Path: May’10-June’10 Circle Head (Punjab) , at Chandigarh Key Accountabilities: Getting key business from various cellular telecom operators in circle in terms of the no. of cell sites required by operators for their network rollouts. Managing planning & project execution for timely delivery to customers. Managing sites acquisition all over the circle ( urban as well as rural ). Accountable for O&M of existing 1100 cell sites spread all over circle. Responsible for revenue collection from operators Aug ’01-Jan’10 at Reliance Communications Ltd., New Delhi Growth Path: Aug ’01-Feb ’03 Feb ’03-July’05 July ’05-Jan’10 Project Manager, CDMA Project, New Delhi Head Media Convergence Node, New Delhi Circle Project Head-Project Management, Reliance Communications Ltd., New Delhi July’05-Jan’10 as Circle Project Head, New Delhi Key Accountabilities: Managing the broadband project for Delhi-NCR Circle. Deploying network nodes including complete fibre network. Standard reporting system for project execution progress. Ensuring contract execution process deployment across circle. Accountable for: o Vendor Management, PO Execution & QSD o Web based PM/ Logistics/ Equipment forecast & project management tools deployment. o Project Performance Management-AoP Targets & Quality. Projects Handled: Title Fibre Network Rollout Description Fibre network rollout for wire line broadband, wireless & NLD services across circle. The scope includes site surveys, management of ROW (Right of Way) permissions for laying fibre across length & breadth of Delhi-NCR, vendor management, material management, execution, monitoring & closure of projects within customer SLAs. Title Metro Ethernet Deployment across Circle Description Broadband wire line network project for broadband & IPTV services is being executed across circle. The scope includes site acquisition, site survey, Installation & Commissioning of MEN equipment at different locations across complete geography. Every aspect of project including site acquisition in the National capital, logistics, execution, arranging electrical power at thousands of locations & security of the equipment, etc. is highly challenging. Responsibilities Network engineering, site survey and acquisition. Logistics and site preparation support. Subcontractor qualification, reliability and issue of PO. Equipment installation & commissioning, price and contract negotiations with vendors, make/ buy decision, finalization of responsibility matrix with project manpower, project execution, customer/ site owner handling and setting up of security/ maintenance network. Business team relationship and communication with all stakeholders Making the sites visible for sales in web portal. Title Wire line network deployment through DLCs & other equipments Description Single point of contact for business team as well as internal organization from AoP target setting to project closure stage. This includes preparation of detailed project plan, WBS, Sign off project schedule & network planning document with Business Team. Detailed planning for project resources including Technical & Support Function Head-Counts, & SubContractors. Manpower for installation & commissioning, test equipments and logistics. Detailed material planning against approved business cases. Equipment as per business team technical inputs. SAP order execution through STN and procurement from central warehouse. This also includes management of all logistics related to L.C/Road permits /sales tax etc. Responsible for building up project team. This included regular as well as contract engineers. Identify Training gaps and co-ordinate for their effective trainings. Mobilization of skilled resources at sites meeting project objectives. Actively work with internal OSP O&M team and business team for network design finalization, Sign off network coverage predictions based on business potential in specific zones (commercial as well as residential ). Closely work with customer site acquisition teams. Finalizing Acceptance document with network O&M team. Resolution of Punch list items and ATP certificate sign off by the O&M team. Tracking the progress of project through holding weekly/ monthly reviews meetings (PRM with business and O&M teams at working as well as executive level. Submission/Presentation of ‘Status update/Project Schedule’ to the Management. Responsible for repair & Logistics Management of faulty units/items from circle warehouse to central warehouse. Liaison with all government authorities for getting RoW permission for network expansion in circle. Responsible for the over-all project operations. Represent Company for all local legal matters smooth functioning of project. To ensure that project is in conformance to Environment Health &Safety and defined quality standards. Completing appraisals of the team members, on time, as per the appraisal norms. To manage productivity, morale and satisfaction of project team members. Feb’03-July’05 as Head Media Convergence Node Key Accountabilities: Working as the In-charge for installation & commissioning of Nortel SDH transmission equipment catering to NLD services for states of western UP, MP, Rajasthan, Gujarat & Mumbai. Accountable for installation & commissioning of complete fibre & transmission network for CDMA mobile communication network in Faridabad & Gurgaon. Working in close nexus with NNOC, SOMG, NPE, OSP & Marketing teams for the provisioning of services. Instrumental in monitoring & providing technical support for installation & commissioning of Transmission Nodes for NLD services. Managing installation & commissioning of STP & HLR servers for PAN India CDMA network of Reliance Infocomm Ltd. Integration of nodes from across nation to STP adjunct system. Looking after the operations & maintenance of NLD & city Transmission network at Gurgaon & Faridabad. Performing analysis of daily network availability reports & initiating action as required for maximizing the network availability. Accountable for network surveillance & performance monitoring. Interfacing with other operators (MTNL, BSNL, Airtel and TTL) for commissioning and maintenance of POI. Implementation of UASL POI guidelines & processes as per DoT norms & release from time to time. Developing and implementing initiatives for improving customer confidence through better network services and successfully reduced network faults to a near ZERO level. Served as HSE&F coordinator for Delhi & Rajasthan Telecom Circle (Striving to provide a 100% safe working environment for all). Recognition of being an ISO trained Lead Auditor, ISMS Lead Auditor and HSE&F Auditor. Representing company for all local legal matters w.r.t smooth functioning of the network services in the region. Support circle team for meeting routine day-to-day obligation towards Government agencies i.e. TEC/ TARI regulations. Aug’01-Feb’03 as Project Manager, CDMA Project Project Title: CDMA Mobile Communication Network, Delhi-NCR Key Accountabilities: Working as the In-charge for BTS Sites Implementation work. Accountable for BTS site readiness and layout designing. Supervising various subcontractor teams. Shelter, Tower, DG, A/C, earthing etc. to meet the project schedule. Looking after the installation, commissioning and integration of transmission equipments & BTS at sites. Coordinating with The other stake holders for fibre readiness at site. RF teams for RF optimization. Supervising & coordinating with vendor’s team of equipment installation. Ensuring material & equipment readiness at sites. Accountable for sub-contractor team management for civil, electrical and tower works. Accountable for site readiness, layout designing, power/ load calculation, sub-contractor team of equipment installation. Helping vendor’s team in site readiness activities with respect to BTS sites. Oct’92-Aug’01 at Bharat Sanchar Nigam Limited (BSNL) as Sub Divisional Engineer Key Accountabilities: Looking after the: o Installation & commissioning of 60 K lines E10B (Alcatel) switch equipment at Gurgaon. o Installation, commissioning, ATP and final handover of power plants, batteries & other passive infrastructure for switch commissioning. o Site layout, site engineering, power plant/battery capacity calculations & provision of E1s for integration of switches. o Fibre planning & laying on outside planned routes after getting necessary RoW clearances from all the involved civic & Govt. Authorities. o Operation & maintenance of switch units & transmission equipments at different locations within SSA inclusive of the maintenance of the support systems. o Repair and logistics for O&M faulty packs through circle warehouse /vendor. Planning & implementing copper based PCM media for RLU switches at different locations within SSA & circle. Working as the: o Technical Team Lead for installation & commissioning of 15 K EWSD (siemens) switch at Gurgaon. o Team Manager for installation & commissioning of EWSD remote switching units at different locations within SSA and circle. Generating daily status of the switch & transmission equipments & presenting status to the management. Keeping a close watch on daily traffic & accordingly planning for additional routes to different destinations. Handling customer operations of the SSA for a stint of 2 years that included processing of customer applications for different services & consequently sending advice to the concerned teams for provisioning of services. Managing customer database of the SSA as per services provided, generating daily customer faults reports & presentation of daily MIS to the management. Education MBA (Marketing & Sales) from IGNOU in 2006. Professional Qualifications FMIETE from ‘The Institution of Electronics & Telecommunication Engineers’ India Post Graduate (Electronics) Post Graduate Diploma in Personnel Management & Labour Welfare Post Graduate Diploma in Computer Applications Training Courses Attended Basic Telephony, Optical Fibre Cable, Fibre Optics System (PDH & SDH), PCM, LMDS, STM-1, STM-4, STM16, DWDM (Nortel Make), STP (TEKELEC Make), Clarity, SAP, Lead Auditor for ISO-9001: 2000 Certification, Lead Auditor for ISO-27000:2005 Certification, DLC iNetman and Microwave Planning. Personal Details Date of Birth Address Haryana. 28th October, 1965 Flat No. 312, South City Heights, Southcity-1, Retreat Complex, Gurgaon, PIN Code-201012,