COMMUNICATION
What is Communication?
• The act or process of communicating; fact of
being communicated.
• The imparting or interchange of thoughts,
opinions, or information by speech, writing, or
signs.
• Something imparted, interchanged, or
transmitted.
• A document or message imparting news, views,
information, etc.
Meaning of Communication
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Communis ------ Latin word
Meaning - common for all.
To share
A common activity
Why communication?
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Express oneself
Explain
Strengthen mutual sense of commitment
Building relationship
Satisfy human needs
Bridge gap
To inform (get & give)
Why communication?
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To change behavior
To get action
To ensure understanding
To persuade
Career enhancement
• CONDUCIVE ENVIRONMENT
MISUNDERSTANDING????
Need/Purpose of Communication
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Inform
Advice
Order
Motivate
Negotiate
Persuade
Warn
Educate
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Suggest
Ask
Answer
Convey
Train
Command
Counseling
Raise morale
Appreciate
Simply
Common ways of communication?
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Speaking
Writing
Visual
Body language
• To send clear message
• To receive & correctly understand message
• We use
▫ Verbal messages (speak)
▫ Para verbal messages (tone, pitch, pace of voice)
▫ Non verbal messages (primary)
Features
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Unavoidable
Continuous process
Two way traffic
Role of perception (use 5 senses)
Social process
Multipurpose
Role of Communication
• Foundation for healthy relationship
▫ (create & maintain)
• Strengthen mutual sense of commitment
• Bridge gap where there is misunderstanding
• Binding an organization together
▫ (formal and informal)
Types of Communication
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One way and two way
Verbal and Non – verbal
Formal and Informal
Interpersonal and Intrapersonal
Mass communication
Meta communication (communication barriers)
One Way & Two Way Communication
Sender
Encode
Channel
Receiver
Decode
Verbal & Non verbal
Communication
Verbal and Non - verbal
• Both oral and written
• Always accompanied by non verbal
communication
Verbal Communication
Oral
(with people present)
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Face to face
Telephone
Interview
Group discussion
Negotiation
Meeting
Written
(with people not present)
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Letters
Notice
Memos
Report
Minutes
Non verbal Communication
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Communicating without words
Symbols, Gestures and Facial expressions
Independent of verbal communication
Involuntary and unconscious
Difficult to control
• “ANYTHING APPEALS TO THE SENSES”
Research on Body Language
Impact of Message by Albert Mehabian
Verbal
Vocal
Non-Verbal
7%
55%
38%
Difference between
verbal & non- verbal communication
• Use of words
• Use of language
always accompanied by non
verbal
• Voluntary / deliberate
• Use of symbols
• Other than the language (pictures, maps, graphs,….)
• Independent of verbal
communication (red = danger,
nodding head,..)
• Involuntary & unconscious
• Understanding non verbal
helps to improve oral &
written communication
Formal and Informal
Communication
Formal Communication
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Upward, Downward and Lateral/ Horizontal
Flows through line and authority
Recorded /documented
Flows in one direction only
Genuine and authentic
Red tapism/ Bureaucracy
Dilutes accuracy
Information Communication
(Grapevine)
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Basically a horizontal communication
But doesn’t follow any set patterns
Spontaneous
Multidirectional
No records
Very fast
Provides vent to employees
Interpersonal or Intrapersonal
Interpersonal
• Two or more persons
• Group (committee, etc.,)
• Public meetings
Intrapersonal
• Internal dialogue within the
mind
Meta Communication
• Implies meaning conveyed by
• tone of voice
• choice of words
• Silence
• omission
Meta Communication
• A message communicated not through words,
but along with words.
• Can be intentional or unintentional
▫ “Try to reach the airport, well on time”
▫ “Haven’t finished the project yet?
Fantastic!!”
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http://www.slideshare.net/thamaraiselvinagesh/communication-9057524