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Pandemic Preparedness for
Logistics & Supply Chain
Tom Miazga- Director of Safety, Quality & Regulatory Affairs
Randy Karcz- Director of Sales & Marketing, Food Group
Assumptions
• Pandemic outbreak will originate somewhere
other than Wisconsin, Illinois, Iowa
• Hydrite will not have more than 35% of its
workforce absent on any given day
• Affects of pandemic will not endure more than
4-6 weeks
Agenda
Hydrite
Profile
Raw
Materials
Mfg.
&
Distribution
Operating
Practices
Customer
Service
Company Profile
•Founded in 1929
•Headquarters Brookfield, WI
•10 Manufacturing Plants
•Contract manufacturing in Modesto, CA & Boise, ID
•525 Employees
•$300MM + Annual Revenue
•10th largest North American chemical distributor
•Members of Omnichem & National Association of
Chemical Distributors
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Agenda
Hydrite
Profile
Raw
Materials
Mfg. &
Distribution
Operating
Practices
Customer
Service
Raw Material Sourcing
Considerations
• Maintain adequate supply of key raw materials so
we can meet customer requirements
• Raw material supply disruptions caused by
transportation problems (rail and semi)
• Alternative raw material suppliers located in
other regions of USA
• Unavailability or shortages of key raw materials
Raw Material Sourcing Strategy
• Understand pandemic preparedness plans of key
suppliers
• Maximize inventories of key raw materials at first
sign of pandemic outbreak
• Caustic & Bleach
• Nitric & Phosphoric acid
• Split purchasing responsibilities for organic and
inorganic chemicals
• Identify potential backup suppliers with
manufacturing located in regions different than
major suppliers
Raw Material Sourcing Strategy
•Increase raw material inventory
•Pick up raw materials with Hydrite trucks if common
carrier transportation is disrupted
•Utilize Omni-Chem partners for tertiary source of raw
materials
•Partner locations include:
Birmingham, AL
Detroit, MI
Dallas, TX
Pittsburgh, PA
St. Louis, MO
Portland, OR
Minneapolis, MN
Waterbury, CT
Baltimore, MD
Memphis, TN
Denver, CO
Ontario, Canada
Agenda
Raw
Materials
Hydrite
Profile
Mfg. &
Distribution
Operating
Practices
Customer
Service
Hydrite Manufacturing & Distribution Locations
Terre Haute, IN
Mfg. & Distribution Considerations
• Safeguard health of Hydrite manufacturing &
distribution personnel
• Maintain adequate supply of finished goods so
we can meet customer requirements
• Current inventory approximately two weeks
• Space available for two additional weeks
• Distribution interruptions caused by diesel fuel
shortages
Manufacturing Strategy
• Utilize multiple Hydrite locations to manufacture key
products- capitalize on product line overlap
• Suspend all non-essential manufacturing and
transportation activities
• Utilize employees from neighboring plants if necessary
• Increase production to seven day week
• Outsource production if necessary
• Omni-Chem members
• Contract manufacturers & competitors
Distribution Strategy
• Reduce frequency of deliveries to multi-delivery areas to
allow delivery to all areas
• Request that customers carry more inventory
• Weekend delivery of customer orders
• Limit customer plant access by Hydrite drivers
• Driver swapping among neighboring Hydrite facilities
• Deliver via common carrier
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Agenda
Mfg. &
Distribution
Hydrite
Profile
Raw
Materials
Operating
Practices
Customer
Service
Operating Practice Considerations
• Maintain uncontaminated production facilities
• Maintain adequate production levels of key
products
• Maintain pandemic related communications with
all Hydrite employees
Operating Practice Strategy
• Broaden HACCP program to encompass entire
facilities
• Restrict access of non-Hydrite employees
• Intensify equipment sanitization practices
• Implement wearing of face masks when making
deliveries/receiving raw ingredients/working in
production areas
• Install additional hand washing/sanitizing stations in
plants and offices
• Stay current with updates from CDC
Agenda
Operating
Procedures
Hydrite
Profile
Raw
Materials
Mfg. &
Distribution
Customer
Service
Hydrite Food Group Service Team
•
•
•
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3 Senior Managers
22 Sales/Service Reps
3 Regional Managers
4 Business Development Managers
5 Technical Service Managers
 Branch Customer Service Personnel
 Delivery Drivers
Customer Service Considerations
• Safeguarding health of Hydrite customer
service personnel
• Availability of service reps to conduct service
visits- (potential illness)
• Potential plant visitor restrictions imposed by
customers
• Potential gas rationing
• Potential product/raw material unavailability
Customer Service Strategy
• Conference call for customer service personnel
outlining policy for safeguarding their health
• Use offices at home- telephone and email
• Letter to all customers outlining temporary
change in service practices- weekly updates
• Minimize personal contact with customers
• Hand shaking
• Wearing of face masks
Customer Service Strategy
• Reduction of service visit frequency- extended
visits
• Regional Managers/Tech Staff cover for ill
service reps
• Adhere to customer imposed site restrictions
• Provide substitute products in case of raw
material unavailability
• Frequent communication with all customers
Thank You
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