0
Part 2: Lessons to design and
deploy dynamic dashboards
and cockpits: Emphasis on SAP
BusinessObjects solutions
Dr. Berg
Comerit Inc.
© 2010 Wellesley Information Services. All rights reserved.
In This Session …
In this session, we will look at the core tools for
visualization, dashboards, scorecards and cockpits.
Since there are varying
experience level in the
audience, we assume
no prior knowledge in
either BOBJ or BEx
tools and will cover all
from a high-level
standpoint.
We will take a closer
look at each tool in the
demo sections.
2
What We’ll Cover …
•
The SAP BOBJ Tools
•
•
•
•
•
Xcelsius
Web Intelligence
BO Analysis (formerly "Pioneer")
Explorer
Crystal Reports
•
Empowering the users – a mind shift
•
Wrap-up
3
3
The Query is the Foundation
The BEx Query
Designer is the
starting point for
almost all
reporting in the
SAP landscape.
The core idea is
to:
"Write once and
publish many"
This concept
assures that data
is the same in
different
reporting
environments
and that objects
are reusable.
Note: BEx Ad-Hoc Query Designer functionality
was discontinued in SAP BW 7.0
4
Xcelsius - Dashboards
• Dashboards can be built using
Crystal dashboard (Xcelsius).
• Xcelsius was launched in March
2010, and is the flagship product for
data visualization & dashboards”
• BEx Web Application Designer will
not be enhanced further beyond the
release NW 7.1
5
Xcelsius Step-by Step - The Work Environment
In the next slides we will show a step-by step example on how to build
a Xcelsius Dashboard.
Dashboard
Components
Controls for each
object selected
SAP BI Query
result set
6
Xcelsius Step 1 - Adding a background
Spend some time adding a backdrop that is visually pleasing. You
can import images and use these also.
Adding a background
and controlling the
border, scale and
transparency
7
Xcelsius Step 2 - Using Filters
Filters are used to control the selections almost as 'hierarchies'. I.e., when
an Sales Office is selected, only the Customer Groups that belong to that
Sales Office is displayed in the subsequent filter to simplify the navigation
'Selectors' such as filters controls
the data displayed on the dashboard.
There are many types.
You control the
number of filter here.
8
Xcelsius Step 3 - Linking a filter with data
1. Click on the filter on the
canvas
2. Click on 'Source Data'
3. Highlight all the data in the
Query result data set (not
headings)
4. Click on "Destination"
5. Highlight the summary row
(D3:H3)
9
Xcelsius Step 4 - Give the Filter Dynamic Titles
By using the query result for titles on the Filters, the titles will be
updated dynamically if the query result set changes.
DO NOT hard code titles on
the dashboard unless
absolutely needed
10
Xcelsius Step 5 - Adding a Graph and giving it a title.
Speedometers, graphs and images adds to your Cockpit or
Dashboard. Make sure you link the title to your query output
(column headers)
Drag an Object onto the
Background and give it a title
We are going to use
summary data as the
indicator for this cockpit
11
Xcelsius Step 5 - Linking a Graph with data
All graphs must be linked with a set of
data. How many data points that can be
used depends on the graphing object.
Speedometers can have more than one
indicator (arrow) and each can be
associated with different data points.
Our graph only needs one
data point, so we give it the
overall summary
12
Xcelsius Step 6 - Adding a Bar Chart
There are a lot of charts available in Xcelsius and you can also add
your own. The real-trick to use charts is to make sure that the 'realestate' is used wisely. You should NEVER use lateral scrolling....
Select from the many charts
available and drag-and-drop the one
you want onto the background
13
Xcelsius Step 7 - Adding Title & Subtitle (hardcoded)
Complex dashboards can become confusing. It is therefore extremely
important to label every table and graph correctly & completely.
Here we are selecting a fixed cell for the chart
header and is using a hard-coded text for
sub-heading (for example purposes).
14
Xcelsius Step 8 - Linking Bar chart with Data
1. A data series is added
2. A name for the data series is assigned
3. A Value range is linked from the query
result set (no text or headers).
15
Xcelsius Step 3 - Adding Labels to Bar charts
Category labels are especially important to bar charts. Without
correctly designed labels, the dashboard can become meaningless.
Try abbreviate text in query when possible (this example takes up
too much space and create lots of white space).
16
Xcelsius Step 10 - Save and Preview the dashboard
1. Save the dashboard
2. Generate
the Flash file
3. Take a sneak-preview
17
Xcelsius Step 11 - Adding Alerts (Colors) to bar charts
Alerts can be added to almost any graph and rules can be added
You .
18
Xcelsius Step 12 - The Result
All colors are
now bounded
to the query
result set and
changes
depending on
the filer
selections
19
Xcelsius Step 13 - Adding more colors
1. We can make our own color ranges
2. we can reverse the order (i.e. low
budget overruns are good)
3. We can apply the color to the
marker (arrow), the background,
and/or the value on the speedometer
20
Xcelsius Step 14 - Controlling colors
The overall colors on a
graph can be value
based or alert based.
Playing around with
different options in
Rapid Application
Development (RAD)
sessions will assist
you in getting the best
user requirements (do
NOT use a functional
spec approach).
21
Xcelsius - The Basic Result
Filters are
You .
22
Example 1 — Build on a Solid Foundation
•
•
In this company, the data
volumes were very high
Therefore, a set of
summary cubes were
used instead of building
dashboards on top of
large InfoProviders
Lessons # 1: Make sure you build dashboards on top of summary cubes
and data stores where the volume is small and queries can run fast.
Example 1 — Build on a Solid Foundation (cont.)
Lesson #2: Modularize the
data and always leverage
MultiProviders.
•
This reduces data
replication, decreases the
number of data updates,
and makes the data
available to the end user
faster.
•
You can also use the
MultiProviders for other
summary reports beyond
the dashboards.
24
Example 2 — Compare to Plans
Lesson #3: Adding
forward looking
dashboards that are
linked to Business Plans
(BP), Rolling Estimates
(RE), and Prior Year (PY)
makes the dashboard
more meaningful.
Lesson #4: Create charts that “predict” where the sales will be each
month if the trend continues. This makes the dashboard actionable
and tells the users what needs to be done.
Example 3 — Provide Numbers, not Just Graphs
Lesson #5: Almost
all dashboards
should have graphs
as well as numbers.
Do not create a
visually pleasing
dashboard with just
images. People are
visual as well as
numerical oriented.
In this example, users can toggle between tables and graphs. This
means that the same information does not consume a large space.
Example 4 — Create Drill Downs from Dashboards
Lesson #6: Users want to see the details without having to log-on to a separate
system. It is not advisable to try to cram too much details in a single management
cockpit (max. 500-1000 rows).
Instead, create jump-to reports from the dashboard. This can be to Interactive
Analysis (SAP BusinessObjects Web Intelligence ) or to existing BW Web queries.
Example Four — Online Help and Metadata
Lesson #7: When presenting numbers on charts and complex graphs, you should
always provide an online explanation for:
• What the numbers mean
• How they are calculated
• How you read the graphs
This can be developed inside SAP BusinessObjects Dashboard Builder (formerly Xcelsius®).
28
It Is All About Performance, Performance, Performance
Lesson #8: It is hard to build a fast dashboard with
many queries and panels without SAP NetWeaver
BW Accelerator. This provides in-memory
processing of queries that is 10-100x faster.
Lesson #9: Pre-running queries into cache via BEx
Broadcaster requires more memory than the 200MB
default values. Analyze your server and consider
increasing the cache to 400MB+.
Lesson #10: MDX cache is for OLAP Universes, OLAP cache is for BICS
connectors used by SAP BusinessObjects Dashboard Builder. Think how
you are accessing the data before you performance tune the system and
always conduct a stress test before deploying any dashboards.
Adding Interactivity in Xcelsius
To make dashboards useful for more than one person, you
should plan to offer navigation and interactivity instead of
static images and graphs.
Adding Interactivity in Xcelsius
Building models allows you to save 'what-if' scenarios
Demo 4 - Xcelsius- The basics and options
In this Xcelsius demo we will:
1. Create a basic web cockpit based
on a dataset
2. Add filter with three options
3. Add Speedometer
4. Add a Bar chart
5. Add Alerts and colors
6. Take a look at other pre-delivered
objects and graphs
33
SAP BusinessObjects Integration Options
Notice that DF Facade and Data federator are separate products that are
currently licensed separately from the SAP BW licenses.
Xcelsius
WebI
QT
QaaWS
Universes
SQL Access
MDX Access
Data Federator
RDBMS
BW
ODA
XMLA
DF Fascade
OLAP BAPI
ODBO
Analytic Engine
BWA
WebI = SAP BusinessObjects Web Intelligence, BWA = SAP BW Accelerator
Source: SAP AG, July, 2010
Xcelsius Step-By-Step: Dashboard using Query as a web Service QaaWs
•
Universe Designer
1. Create Universe
Connect to the SAP NetWeaver BW system
Navigate by InfoCube and select query
Input connection settings (i.e., when data is retrieved)
2. Give the universe a name and save the definition
•
Connectivity — QaaWs
3. Log on to QaaWs and give the service a name
This name is seen in Xcelsius. Make sure the name is logical and includes time
(i.e., Mfg_costs_2010)
4. Click on the universe you created and select the fields you want to make accessible
in the web service
5. Keep the web service as “lean” as possible. Too much data will perform poorly
6. Preview the web service and publish (get an URL)
I.e., http://Bobj:8080/dswsbobj/qaawsservices/portal_2009?def
35
Step-by-Step idea: Joerg Boeke,
Xcelsius Step-By-Step: Dashboard with Query as a web Service -QaaWs
•
Xcelsius
7. Go to Data Manager and click
Add Query as a Web Service
8. Paste your URL from Step 6
9. Click on the Definition tab and
give your dashboard a name
10. Click the Usage tab and select
Refresh On Load
11. Link the QaaWs data to the cell range where you want the data in
Xcelsius, and connect your new dashboard to that cell range
12. Click Preview and log on when prompted
13. Publish dashboard to media (Web, PPT, PDF)
36
Where do you start? - A Sample Layout for Dashboard 'Real-Estate'
My Dashboard Title
Welcome Jesper Christensen Today is Sunday, August 22, 2010
Dashboard
Tab Title 2
Tab Title 3
Print | Help | Log Out
Tab Title 4
Page 1 | Page 2 | Page 3
Portlet Title
Cost Measure
Metric Blah blah
KPI
Metric
Another Metric
Table Title Goes Here
% of Rev State
67%
98%
85%
93%
Activity Name
Portlet Title
Column 1
Column 2
Column 3 Column 4
Column 5
Customer 1
Done
23,000
33,400
23,000
Bill S.
Customer 2
Done
45,112
64,023
45,112
Joey D.
Customer n
To Do
89,778
23,000
89,778
Frank
Customer n
To Do
12,110
45,112
12,110
Susie
Customer n
To Do
34,000
89,778
34,000
Jill
Alerts
Customer n
Done
23,000
12,110
23,000
Bob C.
Alerts from last 2 days
Customer n
Done
45,112
50,000
45,112
Charles
Willis deal enters final stage
Customer n
To Do
89,778
30,004
89,778
Jimbo
Customer n
To Do
12,110
12,007
12,110
Benny
Customer n
To Do
34,000
55,009
34,000
Linda
Customer n
Done
10,500
12,889
10,500
Gigi
Customer n
To Do
66,998
32,002
66,998
Rose
Vendor reports problem
Marketing Cost per Sale
Budget level exceeded
more...
Portlet Title
President’s Message
Item 1
$12,236
Item 2
$67,009
Item 3
$19,500
Item 4
$33,000
Item 5
$10,900
Portlet Title
Portlet Title
This is a good place to have messages that relate to the data presented.
37
What We’ll Cover …
•
The Traditional SAP BI Tool
•
SAP NetWeaver BI Query Designer & BEx Analyzer
Analysis Process Designer (APD),
SAP NetWeaver Visual Composer (VC)
Web Application Designer (WAD)
Report Designer
Java Server pages (JSP) and the Business Server Pages (BSP)
The SAP BOBJ Tools
•
•
•
•
•
Xcelsius
Web Intelligence
BO Analysis (formerly "Pioneer")
Explorer
Crystal Reports
•
Empowering the users – a mind shift
•
Wrap-up
38
38
Web Intelligence - Basic Purpose
•
The SAP BusinessObjects Web Intelligence tool is a
tool for ad-hoc query, and analysis
•
It is intended for power users and end users with
strong technical skills. Webi can leverage queries to
both relational and OLAP sources
•
In the next slides we are going to show some basic
options of Webi
BOBJ capabilities –Ad-hoc & Widgets
The Web Intelligence tool
is for ad-hoc web based
analysis.
It is intended for end
users and can leverage
queries to both relational
and OLAP sources.
It is the core offering for
ad-hoc end user analysis
With BOBJ you can also use
Desktop Widgets to place BI
content direct onto a PC desktop
and monitor reports and KPIs.
40
Source SAP AG, 2010
Web Intelligence - Ad-hoc querying
Web Intelligence
(webi)
Web Intelligence - Building a display view
Web Intelligence - Adding navigation
Web Intelligence - Options and output
Web Intelligence - Merging dimensions and using formulas
Web Intelligence - Basic Graphing Options
While Webi has some basic graphic functionality,
it is intended for ad-hoc reporting and lookups.
Webi is frequently used for list reporting instead
of OLAP and navigation
What We’ll Cover …
•
The Traditional SAP BI Tool
•
SAP NetWeaver BI Query Designer & BEx Analyzer
Analysis Process Designer (APD),
SAP NetWeaver Visual Composer (VC)
Web Application Designer (WAD)
Report Designer
Java Server pages (JSP) and the Business Server Pages (BSP)
The SAP BOBJ Tools
•
•
•
•
•
Xcelsius
Web Intelligence
BO Analysis (formerly "Pioneer")
Explorer
Crystal Reports
•
Empowering the users – a mind shift
•
Wrap-up
47
The SAP Analysis OLAP tools (web and MS office)
•
We are now looking
specifically at the
OLAP tool
previously known
as Voyager and
Pioneer
•
It is know called
“Analysis”
*Pioneer is now SAP BusinessObjects Analysis
48
BOBJ Analysis - an OLAP tool (not primarily a dashboard tool)
Analysis,
provides a
superset of the
capabilities in
BEx Analyzer
(Excel and
web) and BOBJ
Voyager.
BEx Analyzer
is migrating to
this tool.
49
Source SAP AG, Aug. 2010
BOBJ Analysis - addition for OLAP (MS Edition)
The tool has a query panel and can embed ‘live’ BI analysis
in the Microsoft Office applications Excel and PowerPoint
50
BOBJ Analysis - MS Office
•
BEx query views & queries can be used (both 3.5 and 7.0), but
your BW system has to be on version 7.x
•
You need Microsoft Office 2003 or higher to be able to use
BOBJ Analysis 1.0, Edition for MS- Office (preferred 2007).
*** Only BEx works
as a source in the
first MS-Office
/Excel edition (Dec 2010).
Universe support is
planned to be added
in 2011
51
BOBJ Analysis - MS Office
The Excel version have many functions that overlaps with
functions inside the BEx Query Designer.
This include, Exception and color coding, and panel navigation
2010
Innovative Analysis
2011 and on
Analysis Excel workbook write back to Integrated Planning
Interactive multidimensional analysis
BI platform (XI) services (personalization, publication, RRI)
BICS integration to BW
PowerPoint publishing
Excel Formula mode (Excel formulas)
Supports next generation BWA
Multiple sources (Essbase, MS-Analysis Services)
52
BOBJ Analysis - MS Office - Some observations
•
The toolset rebranding
Voyager--Pioneer--Advanced Analytics/Analysis--> "Analysis"
•
BOBJ Analysis cannot be used for planning workbooks. That is
currently being scheduled for a Feb. 2011 release. This will be
based on the BW-Integrated Planning (IP) software.
•
The BI-4.0 includes the "addition for OLAP" (web version).
(Notice: "BI-4.0" is now used in the version instead of "XI-3.1")
•
BOBJ Analysis - Office (Excel) will use BOBJ Publisher and not
BEx Broadcaster.
53
BOBJ Analysis - MS Office Pre-requisites
To run the MS-Office version:
•
You need SAP BW 7.x (Enhancement pack 1 or BW 7.3 preferred) However queries defined as 3.5 will also work.
•
For Excel Interface you need MS Office 2003; 2007 or 2010
•
For PowerPoint Interface you need MS Office 2007 or 2010
•
BOBJ- Enterprise XI 3.1(minimum)
Sizing info is in SAP Note 1466118
In Q3, 2011, SAP plans to have in ramp-up one web client,
covering both analysis and ad-hoc querying. This tool will
be based on the WebI platform
54
BOBJ Analysis - for OLAP (web version)
•
Shares nothing with BEX web. It is a toolbox for the web analyst
•
Voyager development can be ported to the "edition for OLAP' tool.
•
This tool entered in ramp-up 4th Quarter 2010.
•
Premium offering with separate licensing
•
Will be interoperatible with WebI and Crystal Reports
•
In the medium term, WebI and Edition for OLAP will be merged into a
single tool.
55
Lean Vs. Complete Deployment
•
Typically Analysis MS-version is installed in the BOBJ
Enterprise 3.1 or BI -4 environment. By doing so, users
do not need a SAP GUI and can share workbooks,
powerpoints and connections.
•
Smaller lean installations can skip the BOBJ Enterprise
environment and access BW directly, but every users
must have a SAP GUI installed on each machine and
connections must be made for each client machine
•
Both installations use the BICS connectors
No Java is required on SAP BW
56
Real-Time Analysis Access
The trick to get real-time access:
Use a BEx query and set it up as a
"transient provider" in the local BI client in
the ERP 6 system (SP-5)
•
This allows the BEx query to access an InfoSets in ERP
and can deliver real-time analysis in MS-Office and on
the web.
Be careful, too many users will
impact ECC performance
57
Differences in Relational & Dimensional Universes
There are several
differences in Relational and
Dimensional Universes.
Read more at:
http://www.sdn.sap.com/irj/scn/index?rid=/li
brary/uuid/b014d61b-cace-2d10-10bf9be9fd577c42
Source SAP AG, Nov. 16, 2010 by Didier Mazoué, Elizabeth Imm, Abdellatif Astito.
NOTE: both the Universe
Designer (XI 3.1) and
Information Designer (BI-4) is
included in the BI-4 release.
58
Web Template Integration in BOBJ Enterprise runtime environment
(instead of BI-Java)
Future
2010
InfoView /SAP NetWeaver Portal
InfoView /SAP NetWeaver Portal
Analysis Web
Workspace
Workspace
PIO Web
Tab
BEx Web
Tab
Analysis Web
PIO Web
Tab
…
BEx Web
Tab
…
SAP BOE
Platform
SAP BOE
Platform
Analysis Designer/ SDK
Analysis Web
Server
Analysis Web Server
BI Consumer Services
BI Consumer Services
BEx Queries/
InfoProviders
BEx Web
Templates
SAP NetWeaver BW
Source: SAP AG, 2010
BEx Web
App
Designer
BEx Queries/
InfoProviders
BEx Web
Templates
BEx Web
App
Designer
SAP NetWeaver BW
59
What We’ll Cover …
•
The Traditional SAP BI Tool
•
SAP NetWeaver BI Query Designer & BEx Analyzer
Analysis Process Designer (APD),
SAP NetWeaver Visual Composer (VC)
Web Application Designer (WAD)
Report Designer
Java Server pages (JSP) and the Business Server Pages (BSP)
The SAP BOBJ Tools
•
•
•
•
•
Xcelsius
Web Intelligence
BO Analysis (formerly "Pioneer")
Explorer
Crystal Reports
•
Empowering the users – a mind shift
•
Wrap-up
60
BO Explorer - an Ad-hoc analysis and search tool
BO Explorer is a tool that is
intended for rapid interactive
analysis of large volume of data.
Think of it as a BI search engine.
The tool works by indexing large
volume of data on dedicated
server blades using the BW
Accelerator technology
While not a dashboard tool, BO Explorer
can render the data on basic graphs,
charts and tables that end users can
interact will in a limited fashion. See my
conference session on BO Explorer later.
The core benefit: IT IS REALLY FAST !!
61
What We’ll Cover …
•
The Traditional SAP BI Tool
•
SAP NetWeaver BI Query Designer & BEx Analyzer
Analysis Process Designer (APD),
SAP NetWeaver Visual Composer (VC)
Web Application Designer (WAD)
Report Designer
Java Server pages (JSP) and the Business Server Pages (BSP)
The SAP BOBJ Tools
•
•
•
•
•
Xcelsius
Web Intelligence
BO Analysis (formerly "Pioneer")
Explorer
Crystal Reports
•
Empowering the users – a mind shift
•
Wrap-up
62
62
Crystal Report is a Pixel controlled reporting tool
Crystal is a great tool for
batch reporting of "pixel
controlled' formatted reports.
There are some capabilities
to do interactive analysis, but
it is primarily a tool for
structured information
access.
There is a light NetWeaver
based version called "Crystal
Reports for SAP NetWeaver
BW" with limited options.
63
Crystal Report is available as a trial version for free
You can download a 30-day fully
functional trial version of Crystal and
see if this product is interesting for
your organization at:
http://www.businessobjects.com/campaigns/forms/downloa
ds/crystal/2008/default.asp
Crystal Reports has been
embedded with BW since
version 3.0B in 2002.
64
What We’ll Cover …
•
The Traditional SAP BI Tool
•
SAP NetWeaver BI Query Designer & BEx Analyzer
Analysis Process Designer (APD),
SAP NetWeaver Visual Composer (VC)
Web Application Designer (WAD)
Report Designer
Java Server pages (JSP) and the Business Server Pages (BSP)
The SAP BOBJ Tools
•
•
•
•
•
Xcelsius
Web Intelligence
BO Analysis (formerly "Pioneer")
Explorer
Crystal Reports
•
Empowering the users – a mind shift
•
Wrap-up
65
65
Who gets to do what?
The major decision for a SAP BI driven enterprise is to determine who
gets access to each tool.
There is often a temptation for the IT community of wanting to keep the
tools under their domain – That is a mistake
The IT community should actively work with the power and casual users
to improve human capabilities and thereby teach them to become more
productive employees.
Chinese Proverb
66
What tool to select
All SAP tools have strength and weaknesses. This is a
subjective summary of each of the major tools.
Target User
Development
Capabilities
Tool
End
User
Power ExecuUser
tives
End
User
Power
IT
External
User Author Developer Graphing Navigation
data
Web Application
Designer
-
-
-
Dashboard
Designer
(Xcelsius)
-
-
-
Visual Composer
External
web
services Simplicity
OLAP
-
-
-
-
-
-
Analysis Edition
for OLAP (web)
-
-
Analysis MS
edition
-
-
Crystal Reports
-
BO Explorer
-
Limited Support
-
-
-
Interactive
Analysis
ad-hoc (WebI)
Ad-Hoc
querying
Longterm
Strategy
-
-
Some Support
Good Support
-
-
-
-
67
SAP's Vision – Who should do what…..
SAP has a vision of what BOBJ tools are appropriate for
the different user groups
Source: SAP AG, 2010
68
What We’ll Cover …
•
The SAP BI Tool Revolution
SAP NetWeaver BI Query Designer & BEx Analyzer
Analysis Process Designer (APD),
SAP NetWeaver Visual Composer (VC)
Web Application Designer (WAD)
Report Designer
Web publishing
Java Server pages (JSP) and the Business Server Pages (BSP)
Administrative tools The BOBJ Roadmap for front-end tools
•
Using more than one tool together
•
Empowering the users – a mind shift
•
Who Should get access
•
Wrap-up
69
Resources
•
SAP Crystal Trial version
http://www.businessobjects.com/campaigns/forms/downloads/crystal/20
08/default.asp
SDN Xcelsius Sample Dashboards
http://www.sdn.sap.com/irj/boc/xcelsius-samples
NEW: Inside SAP BusinessObjects Advanced Analysis.
•
Ingo Hilgefort, Hardcover: 342 pages SAP PRESS, 1st Edition; (Oct. 10,
• 2010) ISBN: 1592293719.
•
SAP PRESS: Creating Dashboards with Xcelsius: Practical
Guide by Evan Delodder and Ray Li (Sept. 2010)
70
7 points to take home
1. Pick the right tools based on what you want to accomplish.
“everything in the world is a nail, when you only have a hammer”…
2. The BW tool set has evolved substantially over the last 2 years
–have you?
3. Today’s presentation developer is much more than a query developer.
More than one skill set is needed.
4. Work hard on empowering your end users. You are not doing your
organization any ‘favors’ by keeping BI in the IT organization
5. Consider integrating more than one tool for you analytical needs
6. You may want to consider to split your backend BI operations and
create a new reporting group focusing on the front-end.
7. Budget ‘real money’ to get your organization proficient in the new
tools. This is not done overnight, nor cheaply.
71
Your Turn!
How to contact me:
Dr. Berg
Bberg@ComeritInc.com
72
Disclaimer
SAP, R/3, mySAP, mySAP.com, SAP NetWeaver®, Duet™®, PartnerEdge, and other SAP products and services mentioned herein as well as their
respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product
and service names mentioned are the trademarks of their respective companies. Wellesley Information Services is neither owned nor controlled by
SAP.
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