Skills of Manager
In addition to fulfilling numerous roles the manager also need a number of specific skills if
he wants to be succeed. The most fundamental management skills are technical. Interpersonal,
conceptual, communication decision making and time management skills.
Types Of Skills required
CONCEPTUAL SKILLS
• Ability to visualize
• Includes creative, analytical and innovative skills
• Identify the problems and not symptoms
• Helps manager to fix goals
• Conceptual skills are mostly required by the top-level management because they spend more
time in planning, organising and problem solving.
HUMAN RELATIONS SKILL
Also known as interpersonal skills
Ability to work with people
Helps managers to understand, communicate and work with others
It helps managers to motivate, lead and develop team spirit
Required at all levels of management
Required by managers to interact
TECHNICAL SKILLS
. Ability of the manager to make use of equipments, machinery and techniques Required more
at the operational level of management
It is connected with performing a specific task
INTERPERSONAL SKILLS
• Interpersonal skills are also crucial soft skills
• Required for effective social communication
• Empathy, sensitivity, polite apology for interrupting someone with words such as ‘excuse me’,
‘would you please clarify this point’, ‘would you mind telling us something here’, are the polite
and warm expressions which go a long way in promoting and sustaining human relationships.
Johnson defines interpersonal skills as the “sum total of your ability to interact with other
people”.
• When you understand and accept your responsibilities and appreciate others’ responsibilities
in a team you get qualified to work with others efficiently and harmoniously. There will be
differences of opinion in social and official situations but interpersonal skills patch them up
keeping in mind the ultimate objective-accomplishing the goal and reaching the objective
Communication Skills
 Communication skills refer to the manager’s ability both to effectively convey ideas and
information to others and to effectively receive ideas and information from others
 This skills enable a manager to transmit ideas to subordinates so that they know what is
expected
 keep higher level managers informed about what is going on.
 help the manager listen to what others say and to understand real meaning behind letters,
reports, and other written communication.
Decision-Making Skills:
Decision making skills refers to the manager’s ability to correctly recognize and define
problems and opportunities and to then select an appropriate course of action to solve the
problems and capitalize on opportunities.
An effective managers make good decision most of the time. And when they do make a bad
decision, they usually recognize their mistake quickly and then make good decision to recover
with as little cost or damage to their organization as possible.
Time Management Skill:
Time management skills refer to the manager’s ability to prioritize work, to work effectively,
and to delegate appropriately.
Following are some of the skills and personal characteristics:
• Leadership — ability to influence others to perform tasks
• Self-objectivity — ability to evaluate yourself realistically
• Analytic thinking — ability to interpret and explain patterns in information
• Behavioral flexibility — ability to modify personal behavior to react objectively rather than
subjectively to accomplish organizational goals
• Oral communication — ability to express ideas clearly in words
• Written communication — ability to express ideas clearly in writing
• Personal impact — ability to create a good impression and instill confidence
• Resistance to stress — ability to perform under stressful conditions
• Tolerance for uncertainty — ability to perform in ambiguous situations