2015 Student Service Centres
Conference Program
Australian Catholic University
Wednesday, 27 May 2015 (Pre-conference)
Time
Event
Details
2.00pm - 4.00pm
CSBA Workshop
Venue: Australian Catholic University
6.00pm - 8.30pm
Pre-conference welcome
drinks
Venue: The Westin
Allegro Restaurant
205 Collins Street,
Melbourne, Victoria 3000
Thursday, 28 May 2015 (Day One)
Time
Event
Details
8.30am - 9.00am
Registrations
9.00am - 9.10am
Conference welcome
opening
Committee Chair
9.10am - 10.00am
Keynote address 1
Swinburne, Joanne Austin
Shared services implementation
10.00am - 10.50am
Keynote address 2
10:50am – 11:00
Sponsors talk
11.00am - 11.15am
Morning tea
ATE Curtin, Louise Batchelor
F Fast track ID card service
University of Canberra, Sonia Osborne
Kicking goals to win
11.15am - 12.00pm
Concurrent session 1
Deakin, Sumita Verma
All together now: singing from the same
hymnbook!
Queensland University of Technology, Cindy
Meyers
Introducing a service framework in Student
Business Services
2015 Student Service Centres
Conference Program
Australian Catholic University
Thursday, 28 May 2015 (Day One) - continued
Time
Event
Details
Swinburne University of Technology, Alex King
Passing the baton – supporting vocational
education in student self-management
12.00pm - 12.45pm
Concurrent session 2
James Cook University, Jodie Midson
Continuous improvement – the implementation of
LEAN methodology for business process review
at JCU
Australian National University, Sarah Walker
Now that I’ve got your attention…
12.45pm - 1.45pm
Lunch
1.45 - 2:00pm
Sponsor talks
2.00pm - 3.00pm
Panel discussion
3.00pm - 3.30pm
Afternoon tea
Students kicking goals as staff
Monash University, Ashley Keleher and Luciana
Andriani
Creating nowhere to hide within a shared services
model
3.30pm - 4.15pm
Concurrent session 3
University of Waikato, Mary-Jane Waddington and
Fiona Hurst
Operationalising the student experience to win
goals
AUT University, Judy Rooney and Katherine
McLeod-Beilby
People Development – Limbo to Tango
4.15pm - 5.00pm
6.30pm (for 7.00pm
start)
Concurrent session 4
Conference dinner
University of Western Sydney, Diana Calderan
and Jamaylah Bama
Are you keeping score – is it just a matter of
stats?
Melbourne Cricket Ground (MCG)
Olympic Room Level 2
Theme - Wear your team colour
2015 Student Service Centres
Conference Program
Australian Catholic University
Friday, 29 May 2015 (Day Two)
Time
Event
Details
8.15am - 8.30am
Registrations
8.30am - 9.30am
Panel discussion
Academic Registrar’s panel
9.30am - 10.15am
Keynote address 3
Australian Catholic University, Professor Greg
Craven
10.15am - 10.30am
Sponsor talks
10.30am - 10.45am
Morning tea
10.45am - 11.30am
Keynote address 4
Deakin, Lucy Schultz
Deakin project IBM Watson
University of Adelaide, Ian Thomson
Increasing demand and tightening budgets! What
is the future for student services in the university
sector?
11.30am - 12.15pm
Concurrent session 5
University Sunshine Coast, Tahnee Leman and
Helen Smit
Early engagement event: The journey, adaptability,
collaboration and lessons learned
La Trobe University, Robyn Shaw and Fiona
Salisbury
Building a winning team – connecting services to
improve student experience
12.15pm - 1.15pm
Lunch
1.15pm - 2.00pm
Keynote address 5
2.00pm - 4.00pm
Anthony Ackroyd
4.00pm
Conference Close
RMIT University, Dr Maddy McMaster
Difference in the work between professional and
academic staff