Marlabs Capability Overview
© 2011 Marlabs Inc. Proprietary and Confidential
1
About Marlabs

Founded in 1996

Headquartered in Piscataway, NJ

Marquee customer portfolio

Customer centric client engagement model

Consistent growth over last decade;
Verticals
Others 8%
Energy &
Utilities 10%
Strategic Partnership
Healthcare &
Life Sciences
18%
current strength 2100+ associates
Banking & Fin.
Services 22%

Scalable global delivery model

Best-in-class facilities and infrastructure

Quality system driven by CMMI Level 3, PCMM, ISO 9001-
Travel &
Logistics 16%
Insurance 14%
Education 12%
2000, ISO 27001 and SAS70 best practices
Awards & Recognitions
© 2011 Marlabs Inc. Proprietary and Confidential
2
Marlabs Service Offerings
Architecture & Design / Application Portfolio Management
Application Development
Services
Stack
Testing (Independent Verification and Validation / Quality Assurance Services)
Application Maintenance and Support
IT Infrastructure Services
Service
Practice /
COE based
Offerings Set
Application Services
Testing (IV&V / QA)
ERP
•
•
•
•
•
•
•
•
•
•
• Strategy & Needs Analysis
• Evaluation & Selection
• Customization &
Implementation
• Maintenance & Support
Microsoft, Java, Open Source CoE
Knowledge Management
Collaboration Tools
Migration & modernization
Embedded Systems
Web Technologies
Enterprise Mobility
• Portals & Content Mgmt
• Web Services & SOA / Web 2.0
• Rich Internet Apps (RIA)
• Mobile App Development
• Mobile App Testing
• Handheld devices – ePOS, PDA
Application
Development:
Methodologies
Technology
Stack
(Alliances)
Testing CoE
Test Process Consulting
Functional Testing
Non-functional Testing
Test Automation
Agile, Spiral,
Waterfall, JAD,
RAD, Prototype
SAP
Oracle
Application
Maintenance:
Managed Services
Microsoft
•
•
•
•
•
•
Server Management
Network Monitoring
Security Management
DB & App Support
Application Hosting
Remote Desktop Support
DWBI
• Maturity Assessment and Solution Blueprint
• Data Warehousing
• ETL, Reporting & Analytics
Portals:
ERP:
PACE
ASAP & AIM
IBM
Infrastructure Services
MicroStrategy
© 2011 Marlabs Inc. Proprietary and Confidential
Automation
Frameworks,
Objective Driven,
Metrics
HP
Infrastructure
Services:
Managed Services
RedHat
Apple
3
Global Delivery Infrastructure
Overall Infrastructure
a)
b)
c)
d)
e)
Network Infrastructure at
India Centre
a)
Lit with multi-entrance fiber rings
for redundant network circuits
•
Airtel
•
Aircel
•
VSNL
•
Reliance
140,000+ sq. ft. of development facilities
2 cities in India and 3 centers in NA
State-of-art communications
Data and network security
Disaster management strategy
Toronto, Canada
a)
Headquarters
Piscataway, NJ
b)
Dual NOCs
a)
b)
100% redundancy for 24x7
infrastructure services
State of the Art network
monitoring and management tools
•
Application Monitoring
•
Intrusion Prevention
•
Network Monitoring
•
Security Monitoring
Network Infrastructure at US
Data Center
Bangalore,
India
Security
Virginia
Mexico City,
Mexico
Bethlehem, PA
Mysore,
Pune, India
India
Curitiba, Brazil
Datacenter Facility
a)
b)
c)
d)
e)
f)
g)
20,000 square feet of total premise area
N+1 Infrastructure Topography
Dual, diverse power feeds
12 hour UPS capability
Diesel Generator backup
Power and load monitoring for optimum utilization
Data Center Grade Liebert Cooling Systems
© 2011 Marlabs Inc. Proprietary and Confidential
Lit with multi-entrance fiber rings for
redundant network circuits.
•
AT&T
•
Optimum Lightpath
•
Verizon
•
Sprint
BGP network with core service
providers enables 99.99% availability
a)
b)
c)
d)
e)
f)
Dedicated Secure Channel
VLAN for ODC isolation
Selective access to Marlabs backbone
using ODC Gateway
Secure Corporate Campus
Building access restricted and monitored
by card access and closed circuit TV
Two factor authentication
•
Biometric fingerprint scan
•
Card based physical security
4
Global Delivery Model
Marlabs Offshore
Development Centre
Customer
Processes &
Methodologies
Onsite
Scoping
Implementation
Infrastructure
High Level Design
Acceptance Testing
Offshore
CoE
Develop
Support
Test
Management
Systems
Teams
Quality
Metrics
Quality
Methodologies
QMS
Human
Resources
Cultural
Synchronisation
Staffing
© 2011 Marlabs Inc. Proprietary and Confidential
5
Customer Engagement and Operating Model
a)
b)
c)
d)
Guiding
Principles
Aligned with strategy
Client focus
Modularity
Agile, flat structure
e)
f)
g)
Leadership opportunities
Domain based improvement trajectory
Clear P&L ownership
Project Group
CUSTOMER
Stakeholders
Account Management
Sales
Delivery
New Jersey
Virginia
Pennsylvania
Bangalore
Pre Sales
Mysore
Offerings / Service Practices (CoEs)
MARLABS
Application
Development &
Maintenance
Data Warehousing and
Business Intelligence
(DWBI)
Testing
Enterprise
Applications
Infrastructure
Services
Organization Infrastructure
Process
Excellence
Resource
Management
IT Infrastructure
Management
© 2011 Marlabs Inc. Proprietary and Confidential
Automation &
Digitization
6
Centers of Excellence (CoEs)
Market Study
R&D
Offerings
Microsoft
• Microsoft
Dynamics, CRM,
SharePoint, Office
• SSIS, SSRS
• Microsoft.NET,
Silverlight, MVC,
WPF, WCF, Win
forms, WF, SQL
Server
• Ajax/JQuery,
Expression Blend,
Microsoft Azure
Competency Building
Assist Delivery
Reusability
Java
Open Source
Testing
DWBI
ERP
Infrastructure
Services
• EJBs, EAI, JMS,
SOA
• JSTL, JDBC, JAAS
• Struts, Spring,
WebWork, JSF,
Hibernate
• WebSphere,
WebLogic, Jboss,
Tomcat
• TIBCO General
Interface
• AJAX, DWR
• Eclipse, NetBeans
• OpenLaszlo
• JBoss, Tomcat,
JSF
• Dynamic – PHP,
Python, Perl, Ruby,
Tcl/Tk
• Functional – Scala,
Haskell, Erlang,
LISP, Clojure
• Javscript
Frameworks –
jQuery, Ext JS,
Prototype /
Script.aculo.us,
Dojo
• Ruby on Rails
• QTP, Watir,
Selenium,
DeviceAnywhere,
TestQuest Pro
• LoadRunner,
NeoLoad, Jmeter,
OpenSTA,
TestMaker
• Quality Center,
Rational Test
Manager, Test
Link, TestPartner
• Bugzilla, JIRA,
Mantis, TeamTrack
• Full Lifecycle BI
Systems
• SAP, Oracle,
Microsoft, Pentaho
• OLAP/Reporting
Tools
• SAS/RS, MSTR,
Business Objects,
Cognos, Hyperion,
BIRT, Jaspersoft
• ETL Systems Informatica, SSIS,
Ascential, Kettle
• SAP ECC, R/3,
Business One
• SAP - MM, SD,
FI/CO, PP, HR,
BIW, CRM, SCM,
SRM
• SAP NetWeaver
• Oracle E-Business
Suite - Financials,
SCM, Projects,
Manufacturing,
HRMS and CRM
• Oracle PeopleSoft
• Microsoft Dynamics
• HP OpenView,
BMC Patrol,
Autosys
• CA-7/11,
Unicenter, Vantage
• NetBackup
• Nagios/Fruity,
MRTG
• Smoke Ping, Ping
Plotter
• APC Power
Monitoring Console
• Solar winds,
InterMapper, Snort
Context Awareness
• Integration of social media,
location and geography based
information for added value.
Localization
• Localizing solutions for a
specific geography.
Industry Specialization
• Industry specific
customization of ERP, CRM
and ECM solutions:
Mobility
• Enterprise Mobility options,
offering solutions for multiple
form factors
40 Percent of Global 2000 Enterprises to Have Context-Aware Computing Projects Focused on the User Experience by 2013 - Gartner
© 2011 Marlabs Inc. Proprietary and Confidential
7
Application Development and Methodology
•
Custom Application
Development
•
Enterprise Application
Integration
•
Application Migration
•
Interfaces to 3rd Party and
Legacy Applications
•
Prototypes & Pilots
Customer
Center Of
Excellence
Closure
•
Multi-tiered architecture
•
Usage of industry standard
design patterns
•
Component based
solutions
•
Service-oriented
architecture
•
Open source technologies
•
Rich client behavior
(RCP/desktop, RIA/Web)
Waterfall
•
Agile
o
XP, SCRUM,
o
Crystal, RUP
o
FDD
Quality
Management
Account
Management
UAT & Post Implementation
Support
Project
Management
Construction
System Testing
Planning & Monitoring
•
JAD
•
RAD
•
All Work products are reviewed
•
Spiral
•
Periodic Project Management Reviews
Design
Support
Groups
Package and Release
•
Requirements
Analysis
Start-up
© 2011 Marlabs Inc. Proprietary and Confidential
Configuration Management
•
Periodic Audits
8
Quality: Metrics & Measurement
•
Metrics Gathering
•
Causal Analysis
•
Lessons Learnt
•
Best Practices
Improve Customer Satisfaction through Quality
Reduce Software Defects
Improve Project Planning
Schedule Slippage
End
Timeliness
Internal Reviews
(IQA) 100%
Review
Increase Defect Containment/ Reduce Cost
TDCE
Review Effectiveness
BMI
RTI
Effort
Slippage
SLA
Compliance
PROJECT LIFECYCLE – SDLC Phases
External Reviews
(EQA) 20%
Review
Periodic Reviews – Reviews, Walkthroughs, Testing and Audits
Final Inspection
(FI)- Assure
Compliance to
Process
QMS Data Repository
Customer Satisfaction
Survey
Process Metrics
•
CMMi L3 assessed
•
SAS 70 certified
•
PMI/PMP
•
Technology partners
Attribute
Defects
Causal Analysis of Outliers using Brainstorming, Pareto Charts, Histogram
Corrective and Prevention Actions feed back into the SDLC Phases
Development Projects
Metric
Maintenance & Support Projects
Attribute
Metric
Defects
Review Effectiveness
Total Defect Containment Effectiveness
Effort Slippage
Effort
Rework Effort
Productivity
Review Effort
Schedule
Size
Size/Effort
Schedule Slippage
End-Timeliness – Schedule Commitments
Size Deviation
Attribute
Defect Density
Review Effectiveness
Rework Effort
Schedule
Incident Arrival Rate
BMI
Size/Effort
Effort Slippage
Effort
Schedule Slippage
Productivity
Backlog Management Index
% Compliance to SLA
Response Time index
© 2011 Marlabs Inc. Proprietary and Confidential
Rework Effort
Review Effort
End-Timeliness – Schedule Commitments
No. of Incidents received per period
Testing Projects
Metric
Defects
Review Effort
Effort Slippage
Productivity
Defect Density
Defect Density
Review Effectiveness
Effort
Product Metrics
Size/Effort
Schedule Slippage
Schedule
End-Timeliness – Schedule Commitments
9
Mobile Product Development Services
Mobile Application Categories
Strategy Consulting
Design
•
•
•
•
•
•
•
•
Requirements Definition
User Research
Roadmap
Proof of Concept
User Experience Design
Interaction Design
Mobile Visual Design
Usability Testing
Development &
Maintenance
• Enterprise App
Development
• Integration to Existing Apps
• App Store Submission
• QA and Testing
• Deployment &
Maintenance
• Updates and Releases
Mobile Product Development Lifecycle
© 2011 Marlabs Inc. Proprietary and Confidential
Multimedia Apps
Business and
Sales Apps
Search Tool Apps
Healthcare Apps
mLearning Apps
Campus Apps
Social Networking
Apps
Cross-Platform
Development
Games and Fun
Apps
SMS/MMS and
Bulk Messaging
Mobile Financial
Apps
Location based
Apps
Travel Apps
m-Commerce
Apps
Utility Apps
GPS Navigation
and Tracking
Apps
10
Independent Verification & Validation (Testing)
Security
Manual Testing
Testing Lifecycle
Usability
Regression
Compatibility
Performance
Functional
Localization
Integration
Acceptance
Strategy
Initiation
Test
Planning
Test
Design
Test
Execution
Reports
& Metrics
Automation Testing
Testing COE
Testing Tools
Stable
• Metrics Evaluation
•
Process Improvement
Ramp-up for multiple apps
•
Meet SLAs
•
Progressively Increase
o Team Size and
o Types of Testing
Transition
• Knowledge Acquisition
•
QTP, Watir, Selenium,
DeviceAnywhere,
TestQuest Pro etc
Functional
Tools
Bug Tracking
Tools
Infrastructure Set-up
Preparation
• Planning and Scoping
Bugzilla, JIRA, Mantis,
TeamTracker etc
© 2011 Marlabs Inc. Proprietary and Confidential
LoadRunner, NeoLoad,
Jmeter, OpenSTA,
TestMaker etc
Performance
Tools
Test
Management
Tools
Quality Center,
Rational Test
Manager, Test Link,
TestPartner etc
11
Mobile Application Testing - Types & Tools
Functionality Testing

Usability Testing

Application functions as per business requirements, Data
exchange and synchronization.
Performance Testing
Installation Testing


Various modes of application installation (OTA, data cable,
Bluetooth / IR, Wi-Fi).
Meets specified performance criteria such as throughput, system
latency, or response time.
Network and Device Testing
Compatibility Testing

Mobile interface testing, application navigation testing, and
intuitiveness of the application.
Compatibility of application or content on real handsets and
interoperability.

Testing application under different network scenarios and memory
tests.
Automated Testing Types and Tools Used
Types
Tools
Functionalit
y
Performanc
e
Network &
Device
Device Anywhere
TestQuest Pro
Perfecto Mobile
Eggplant
Instruments
PushToTest
© 2011 Marlabs Inc. Proprietary and Confidential
12
100.00
90.00
80.00
70.00
60.00
50.00
40.00
4900
2000
175
Functional
Testing
Tuesday, April 19, 2011
25
985
Integration
Testing
% executed
0
Regression
Testing
75
0
Data Incorrect
Inadequate…
Release notes…
Review not done
Unit testing not…
Design Missed out
Design Not Clear
Functionality…
Functionality…
Inadequate…
Inadequate Time
Inadequate…
Incorrect Coding…
Inherited Defects
Installation Error
Process Non…
Requirements not…
Review findings…
Test case incorrect
Test case not clear
UI Related Error
Unhandled…
Cause -2
Total Number of Test Cases
Number of Defects
Manage…
Manage Parts
Manage Slots
Manage…
Manage Bay…
Manage Bay…
Manage…
Manage…
Manage…
Manage…
Manage…
Manage Parts
Manage Slots
Manage…
Manage Bay…
Manage Bay…
Manage…
Manage…
Manage…
Manage…
Manage Galley
Manage…
Manage…
Manage…
Manage…
Detais Panel…
Sample Reports & Metrics
Types of Testing Performed
Release-wise Issues Report
Total Number of Test Scenarios
Critical
R 2.0
Test Coverage Report
% passed
© 2011 Marlabs Inc. Proprietary and Confidential
Major
R2.1
Number of Defects
Minor
Trivial
9500
40
35
30
25
20
15
10
5
0
Performance
Testing
R2.2
R2.3
RCA Pareto Analysis
Cumulative %
2.5
2
1.5
1
0.5
120
100
80
60
40
20
0
Defect Causes
Slide 13
Data Warehousing and Business Intelligence (DWBI)
Master Data Management, Data Governance and Data Stewardship
Solution Packs
Sales Optimization
Executive Dashboards
Business Analytics
Testing, Maintenance and Hosting Offerings
BI Application Hosting
Solution
Offerings
Project
Offerings
Service
Areas
BI on the cloud
Assessment
Tool Kit
ETL Data
Validation
Framework
• Templates
• Checklists
• Questionnaires
• BI Roadmap
• Dimensional
Modeling
• Tool Evaluation
• Performance
Tuning
Assessments
And
Consulting
Batch Monitoring
•
•
•
•
•
OWB/ODI
SSIS
Informatica
DataStage
Pentaho Kettle
ReportCentral
•
•
•
•
•
•
Data
Warehousing
SSRS/SSAS
SAP BO
IBM Cognos
Oracle BIEE
MicroStrategy
Hyperion Stack
Reporting
and
Analysis
DWBI QA
DWH Maintenance
Advanced
Visualizations
• Xcelsius
• Performance Point
Services
• Dundas
Dashboards
And
Visualizations
• SAS
• SPSS
• Oracle Data Miner
Analytics
Backbone Offerings (Data Layer)
Oracle
SQL Server
DB2
MySQL
Teradata
© 2011 Marlabs Inc. Proprietary and Confidential
Appliances (Netezza/Exadata)
14
DWBI Competency
Tools & Technology
Tools
Consulting
 Full Lifecycle BI Systems
(Microsoft, Oracle, Pentaho)
 BI Assessments – needs, data
model and performance
 OLAP/Reporting Tools (OBIEE,
MSTR, BO, Cognos)
 Organizational preparedness,
Business case preparation etc.
 ETL Systems (OWB/ODI,
Informatica, DataStage)
 Metrics – ROI, TCO etc.
Partnerships
Domains
 MicroStrategy
 Healthcare
 Microsoft
 Banking, Financial Services
and Insurance
 Oracle
 Education
 IBM
 Retail
 Solution Architecture
Data Modeling
 Manufacturing
ETL
Data Quality
Reporting/ OLAP
 Erwin
 SSIS
 In-house de-duplication
 MSTR
 Visio
 Informatica
 Data cleansing algorithms
 OBIEE
 DB Designer
 DataStage
 Trillium
 Hyperion
 Ab Initio
 BO
 OWB/Oracle DI
 Cognos
Analytics
 SAS
 SPSS
 Oracle Data Miner
Data Storage and Processing
 RDBMS (Oracle, SQL Server,
MySQL, DB2)
 Columnar Databases (Vertica,
ParAccel)
 Appliances (IBM/Netezza,
Oracle/Exadata, SAP/HANA)
Open Source
 Pentaho
 Talend
 R
 Weka
 Mondrian
 Map/Reduce (GreenPlum, Aster
Data)
© 2011 Marlabs Inc. Proprietary and Confidential
15
BPO/KPO Service Offerings
Processing
Services
Services
Services
With Special
Focus
Banking & Finance
Airline
Health Care
Legal
Loans
Reservations
Customer Inquiries
Loyalty Programs
Claims
Applications
Medical Summaries
Legal Bill Review
Case Preparation
Litigation
Fee Bill Processing
Medical Records
Sample Request
Management
Standard of Care
Evaluation
Cards
Checks
Mortgages
Investment
Operations
Revenue
Accounting
Finance & A/C
AP/AR, Reconciliation, Accounting, Reporting, Tax
HR Services
Benefits, Reference Checks, Appraisal
Help Desk &
Contact Center
Inbound/Outbound Contact Centre, IT Helpdesk
© 2011 Marlabs Inc. Proprietary and Confidential
16
Transaction Processing Offerings
Order Entry, Processing
and Management
Call Center
Sales order entry and checking
Sample Request Management
Product configuration checking
Contract Reconciliation
Quotations
Billing, Invoicing and Payments
Loans processing
Claims processing
Application processing
Reconciliations
Accounts payable
Time and expense reimbursement
Vendor payments
Benefits administration
Medicare insurance claims
Insurance Services
Application Data Entry/Processing,
Policy verification/issuing,
Quote Generation,
Renewal Tracking
Credit Card Services
Check processing
Credit and Collections Management, Credit and Debit Card processing
© 2011 Marlabs Inc. Proprietary and Confidential
17
Marlabs Professional Services
Resource availability On-Demand
Immediate Joining – 24 hours
Superior Quality of Resources
No Location constraints – Resources can be deployed to any location
Guaranteed Continuity of Resources
Technical Assistance to Deployed Resources from Training Center
Low Attrition
Available to Hire after the engagement
SATISFIED CUSTOMERS
© 2011 Marlabs Inc. Proprietary and Confidential
18
Marlabs Customer Portfolio
© 2011 Marlabs Inc. Proprietary and Confidential
19
Marlabs
Services for Financial Sector
© 2011 Marlabs Inc. Proprietary and Confidential
20
Financial Sector Capabilities
Asset Mgmt
Equity
Trading
Cards &
Payments
Solutions for the Capital Markets
Equity
Aggregation
Financial
Services
Compliance
& Risk
Financial Analytics
Risk Management
CRM Analytics
Fund / Portfolio
Management
Comprehensive
Front, Mid, and
Back-Office
Solutions
Clearing and
Settlement
Reference Data
Management
Compliance Review
Performance
Monitoring and
Reporting
Trade
Processing
Funds Mgt
Portfolio
Mgt
Industry-specific Skills
Protocols
• FIX, QuickFIX,
SWIFT, IFX, NEFT
CEP Tools
• StreamBase,
TIBCO,
StreamInisght
Low-Latency
Messaging
• 29West, TIBCO,
Wombat
Channels
• Branch, Mobile,
Portal, CMS,
Remittance, PoS
and ATM
Business Services
• Clearing and
Settlement,
Corporate,
Treasury, Finance,
CRM
© 2011 Marlabs Inc. Proprietary and Confidential
BRMS
• IBM WebSphere
ILOG, TIBCO
BusinessEvents,
Drools
RSS Feeds
• Bloomberg,
Reuters
21
Enterprise Transformation and SOA Capabilities
Consulting
Implementation
SOA Certified Consultants
equipped with framework
Oracle, IBM and TIBCO SOA
Suites Experience
Testing
SOA Testing Expertise
Enterprise Transformation
Strategy
Open Source Implementation
Experience
Framework for Application
Portfolio Optimization
Partnerships with industry best
SOA tool vendors
Open Source Testing Tools
Expertise
Support from Offshore
Technology Architects
EAI Experience
Enterprise Transformation and SOA COE
Competencies
1. APO Through SOA
2. SOA Driven Integration
3. Legacy modernization
© 2011 Marlabs Inc. Proprietary and Confidential
4. Marlabs SOA Reference Architecture
22
APO Solution Offerings and Delivery Framework
APO Solution Offerings
Consolidation
Sourcing
Governance
Modernization
APO Service Delivery Process
Assess Current State
Identify Opportunities
Recommend Program Plan
Project Setup
Improvement
Areas
Prioritize Projects
Opportunities
Information Gathering
Constraints
Industry
Offerings
Phasing of Projects
Evaluate Opportunities
Analysis
Project Closure
Detail Projects
Improvement Areas
Selected Projects
Recommended Plan
Legends
Output
Analysis
Program Management
© 2011 Marlabs Inc. Proprietary and Confidential
23
Marlabs: Reference Architecture for SOA Engagements
Extended Enterprise
B2B
Presentation Services
Online
Applications
B2C
Offline
Applications
Business
Monitoring
Service Registry
and Management
Registry
Business Process Management
Rules Engine
Business
Rules
Service
Layer
Integration
Services
Business
Services
Utility
Services
Security
Enterprise Service Bus
Policies
Application Adapter Services
Enterprise
Applications
Content
Management
Infrastructure Services
Custom App
Networks
Legacy App
.NET, J2EE
SAP
Data Center
© 2011 Marlabs Inc. Proprietary and Confidential
Management
Storage
24
Case Study: Architecture Transformation driven by SOA
The Client: Major Insurance Company in the USA
Business Objective
 No Business agility because of legacy
systems (IBM mainframe).
 ‘Ease of Maintenance’ is low.
 Unable to incorporate new business rules
without changing core code.
 Unable to derive Business Intelligence out
of vast amount of data in consistent
manner.
with
Client Benefits
• Introducing ESB and Application
Servers
as
a
connectivity
infrastructure.
• More versatile solution.
• Providing generic service interfaces
from ClaimCenter for reusability
across enterprise.
• Middle-tier based services for more
scalability, reusability
and to
minimize impact when systems are
replaced in future.
• Providing
analytical
and
transactional reports along with
multidimensional data model and
cubes.
Engagement Scope
 Integration
Systems.
Engagement Outcome
Internal
and
• Benefit in terms of cost and time to
meet
business
requirement
changes - more reusable and
loosely coupled services.
• SOA based approach provides
smooth transition to the desired
state and also avoid redundant
work.
• Claims DataMart as central point for
all analytical reports.
External
 TIBCO ActiveMatrix Product Family.
 Integration with FTP based legacy system
and CICS based ones.
 Reporting.
© 2011 Marlabs Inc. Proprietary and Confidential
25
Data Architecture
Sources (Data Feeds
(Bloomberg, Reuters),
Inhouse Apps /3rd party/
ERP)
Mathematical tools -Mathematica, Matlab
App Front-ends
Storage
(Online/Offline/Backup/Re
covery)
Real-time, Batch
Static, Exploratory (Data
Mining), Adaptive
(Predictive, Feedback
Models)
BI / Reporting Tools
Custom Reports
DATA DELIVERY
Customers
DATA ANALYSIS
Administration
(Install/Config/Tune)
DATA MANAGEMENT
Security (User /
Application)
Statistical Tools -- SAS,
SPSS, R, S-Plus
Traders and
Brokers
Data Quality, Data
Cleansing
Web, Mobile Formats
Availability
(Replication/DR)
Financial Engineering
Models - Large Volume
Data Analysis,
Frameworks
Investment
Bankers
Data Governance & Compliance
© 2011 Marlabs Inc. Proprietary and Confidential
26
Marlabs
Case Studies
© 2011 Marlabs Inc. Proprietary and Confidential
27
Marlabs Relationships Review – HSBC Holdings PLC
Resources
100
80
Latam
60
India
40
Total
20
0
2009
2010
Key Notes
• Development,
maintenance of a
global platform,
highly critical to
global business
• Supporting Latin
American and Asia
Pacific operations
• Supporting
deployment of
Vision Plus
platform
Sample Applications: Cards & Collection (mainframe), Retail Banking/Core Banking (AS400),
interfaces between Core Banking & Cards
• Provided single global point of contact across all locations
• Helped reduce dependence on existing vendors – key to sourcing strategy
• Raised flexibility & agility in staffing projects
© 2011 Marlabs Inc. Proprietary and Confidential
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Marlabs Relationships Review - Gate Gourmet Inc.
Resources
250
Key Notes
200
Offshore
150
Onsite
100
Total
50
0
2008
2009
2010
• Managing business
critical, end customer
facing applications
• Unique solutions –
customized to business
• Spectrum of projects:
development,
maintenance, support
Sample Applications: In-flight Supply Chain Management (Oracle, Java, Hibernate, Flex), Galley
Planning, SAP L2 Support (all modules, BW, ABAP), Hyperion Financial Management L2 Support
• Transitioned disintegrated, disconnected applications to enterprise-wide B2B applications
• Reduced total cost of ownership
• Provide integrated platform for clients
© 2011 Marlabs Inc. Proprietary and Confidential
29
Marlabs Relationships Review – Blackhawk Network Inc.
Resources
30
25
Key Notes
20
• Combines steady
Supply & Distribution
business with more
innovative initiatives
15
10
5
0
2009
2010
• Grew with customer
– new product launch
Sample Applications: Inventory Management, Order Management, Message Gateway, POS
Connectivity, Web Enablement (Java, MicroStrategy, .NET, Oracle)
• Faster go-to-market
• Access to wide pool of resources
• Increased business agility
© 2011 Marlabs Inc. Proprietary and Confidential
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Marlabs: Strategic Value Proposition and Differentiators
CUSTOMER CENTRICITY
a. ‘Key’ account focus
b. Flexible engagement
models
c. Nimble, aligned, senior
management focus
d. Organization structure and
customer engagement
SUSTAINABILITY
& INNOVATION
a. Financial stability
b. Value-add engines
c. Investments
a. Highest ROI (value delivered)
b. Expertise in select competencies
c. Investment based approach
CLIENT
TALENT
a.
b.
c.
d.
e.
TARGETED OFFERINGS
GLOBAL DELIVERY
Skill coverage and availability
Competence level
Performance management
Career progression
Employee satisfaction
a.
b.
c.
d.
e.
Skills availability & quality
State-of-the-art infrastructure
Security, business continuity
Cost effectiveness
Uniform service delivery model
DELIVERY EXCELLENCE
a. Certification compliance
b. Uniform delivery process framework across all
delivery locations
c. Clients’ experience of Marlabs’ delivery: Certainty
90% of growth through repeat business and referrals
© 2011 Marlabs Inc. Proprietary and Confidential
31
Thank You
© 2011 Marlabs Inc. Proprietary and Confidential
32