e4e
Healthcare Services
Comprehensive Solutions
for the Healthcare Ecosystem
© e4e – Confidential and Proprietary
e4e Overview
• Headquartered in Towson,
MD. Growing, profitable, zero
debt and a financially strong
company.
• Our global delivery platform
leverages a “right-shore”,
technology based business
model executed from 4
operational centers located in
the US, India and Philippines.
• Over 21 years of experience in
providing end to end
Healthcare Services – through
our Technology Platforms and
Software IP.
• A cross-border Healthcare
Company with proprietary
Software Platforms for
Revenue Cycle Management,
Claims Processing, Audit and
Process Automation.
• Technology agnostic solutions
– experience in working with
over 30 Provider and multiple
Payer Platforms.
• Expertise in System and
Platform Integration, System
Interface, Electronic Data
Inter-change and Workflow
Efficiency.
• We process over
•135 million transactions
annually and
•Code/ audit over 30 million
charts.
• HIPAA Compliant systems and
processes, e4e is also ISO
9001:2008 Certified , SSAE 16
Type II and SOC II Compliant
Company.
Focused on Healthcare & nothing but
Healthcare
© e4e – Confidential and Proprietary
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e4e Overview
Vision, Mission & Values
e4e Vision
e4e Mission
Delivery Strategy
To be the best-in-class Business Process
Outsourcing Company in the US Healthcare
domain.
To build, nurture, and strengthen bridges
between our Clients and their Customers, by
using legacy and new technologies and to
deliver innovative, value-added performance
outcomes that directly and positively impact
our Client's businesses
Best of outsourcing outcomes
with “Right-shoring” – a
customized platform that delivers
better performance outcomes, at
significantly low price point.
India
Offshore
e4e Values
All about empowered
people and a 'can do'
attitude.
Driven by our core
values of respect,
trust, passion and
commitment.
Committed to
supporting the
communities where
we live and work.
© e4e – Confidential and Proprietary
Rightshoring
For and because of
our Clients.
Onshore
Remote
Powered by purposeful
innovation, guided by
unquestionable integrity.
US
Offshore
Philippines
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e4e Service Portfolio
End to End Solutions for the Healthcare Payment Continuum
© e4e – Confidential and Proprietary
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e4e’s Analytics Portfolio
e4e’s analytics driven Healthcare RCM Process Management process provides a holistic view of the RCM process
through business intelligence and performance analytics thus resulting in improved cash flow through reduced claim
denials
Life Cycle
of Claim
Dashboards
and Charts
•Track and shorten
the overall time
taken to get a claim
paid
•Easy to understand
data on the health of
the practice
•Perform health
check of all aspects
RCM process
© e4e – Confidential and Proprietary
KPI Tracker
•Relevant
performance
information in a
predefined
framework for easy
analysis
•Always keep track
of the metrics that
matter to the
business
Exception
Management
•Pass exceptions or
queries to the front
end team
proactively
Alert
•Create critical status
updates requiring
immediate action
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Business Benefits of e4e Analytics
Visibility to
Process
Trends and
gaps
Shorten Bill –
to-pay
timelines
(Claim
Lifecycle)
Track Cash
flow
Reduce AR
days
Monitor
Partner
Performance
Evaluate
Practice
Performance
© e4e – Confidential and Proprietary
Reduce Claim
Denials
Business
Benefits
Improved
Compliance
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Why Partner with Us
• Reduced costs by 40 - 50 % and improve
revenues by 15% by outsourcing to e4e.
• 60%+ Improvement in turnaround and
reduction in backlogs.
• Consistent superior service
against client SLAs and KPIs.
• Continuous Process
Innovation leveraging
Technology.
• Process Re-engineering with
customized automation tools.
• Complementary Service
Offerings
delivery
Profitability
• We are flexible and nimble
supported by a transitions
framework to enable
accelerated ramp-up.
Strategic
Initiatives
Growth
• Scalability & operational
flexibility with 20% buffer to
enable ramp-ups in short notice.
• Software platforms and skilled
staff to deliver significantly better
economies of scale for you.
• Analytics & Actionable
Business Insights
Our values and commitments of Adaptability, Community, Excellence and Integrity is what will
drive the success of this engagement
© e4e – Confidential and Proprietary
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Contact Us
e4e Healthcare Business Services
502 Washington Avenue,
Suite 200,
Towson, MD 21204
Tel: +1 (443) 275 1632
e4e Healthcare Business Services
H33 Sector 63
NOIDA
Uttar Pradesh – 201301
Tel : +91120 6746666
Fax :+91120 6746688
e4e Global Services Philippines Inc.
15th Floor,
Fort Legend Building,
Bonifacio Global City,
Taguig City 1634
e4e Healthcare Business Services
Unit No.1303-1304, 13th Floor
Prestige Meridian - II
#30, M.G. Road
Bangalore 560 001
Tel: +91 80 4170 5258
Mihir Bhuta
Vice President - CRM
Mobile : +1 646 431 4540
mihir.bhuta@e4e.com
Jason E Quandt
AVP – Sales
Mobile: 260-414-3373
jason.quandt@e4e.com
Teresa Crawford
Vice President - CRM
Mobile: 214-289-9822
teresa.crawford@e4e.com
Marvin Jones
GM– Sales
marvin.jones@e4e.com
Prakash SJ
Sr. Manager – CRM
prakash.sj@e4e.com
© e4e – Confidential and Proprietary
Charles Hatfield
GM– Sales
Mobile: 502-819-9909 (M)
Charles.hatfield@e4e.com
Victoria Kratzat
GM – Sales
Mobile: 949-939-1663
victoria.kratzat@e4e.com
Steve Conner
GM– Sales
Mobile: 714-618-0006
Steve.conner@e4e.com
e4e Healthcare Business Services
Private Limited
Unit 1-5-2, Fifth floor,
Block A (the Eastern Front Wing),
TECCI Park no.285, Old
Mahabalipuram Road,
Sholinganallur, Chennai 600 119
Tel: +91 44 2268 1240
Fax: +91 44 2268 1244
Toll Free: +1 (877) 559 8176
Thomas Renny George
EVP & Head– Sales &
CRM
Mobile: 813-760-5126
thomas.george@e4e.com
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