Claren Matutina Cawaling
Present Add: #20 Pugong Ginto St. Brgy. Sta. Monica,
Novaliches, Quezon City
Home Add: Brgy: Mantiguib, Makato, Aklan
Mobile No.: 09494214576
Email Add: cawaling_claren@yahoo.com
Objective: To obtain a position that will enable me to use my strong
organizational skill, educational background, ability to work well with people,
and to make a positive contribution to the organization.
WORK EXPERIENCE:
TELECOLLECTOR
Banco De Oro
CLG – Collections Insurance
3/F CLG MTECH Bldg., 379 Sen Gil Puyat Ave., Paseo De Roxas Makati City
November 24, 2010 to November 24, 2011
Job description
 Collection of outstanding customer accounts and maintaining the highest level of customer
service. They will regularly engage with customers via phone, to ensure the timely payment of
invoices and the resolution of any disputes or queries.
Responsibilities
 Manage all assigned accounts in accordance with business rules, collections strategy and
workflow guidelines.
 Make daily outbound calls, negotiation techniques to resolve problem and determine reasons for
non payment.
 Ensure disputes that customer data is updated and maintained in databases and logged
telephone conversation.
 Answer to inbound calls and email requests for information in a timely and accurate manner.
 Submit daily report accounts.
TRAINING AND SEMINARS
Mar. 24, 2009- July 27, 2009
On Job Training (365 hours)
Development Bank of the Philippines (DBP)
Capitol Site of Kalibo, Aklan
Jan. 28, 2010- Jan. 29, 2010
ACCESSING BEST PRACTICES AND INNOVATIONS IN
MANAGEMENT EDUCATION THROUGH GLOBAL NETWORK
Council of Management Educators (COME)
Iloilo Grand Hotel, Iloilo City
Oct. 19, 2006- Oct. 21, 2006
Philippines Business Environment and Management Planning and
Control
Student in Free Enterprise(SIFE) by Aklan Catholic College
Queen's Beach Resort, Boracay Island , Malay, Aklan
SKILLS and ABILITIES
Computer literate (MS Word, MS Excel, and MS PowerPoint, can work under pressure, team player,
attentive on details and instructions, customer service-oriented, flexible, and fast learner.
EDUCATIONAL ATTAINMENT
Tertiary
Aklan Catholic College
Arch-Bishop Reyes Street Kalibo,Aklan
S.Y. 2006 – 2010
Course
Bachelor of Science in Commerce
Major in Management
Secondary
Aklan Catholic College High School
Roxas Avenue Extension Andagao, Kalibo, Aklan
S.Y. 2002 – 2006
Primary
Mantiguib Elementary School
Brgy.,Mantiguib, Makato, Aklan
S.Y. 1996 – 2002
PERSONAL DATA:
Date of Birth:
Place of Birth:
Age:
Gender:
Father’s Name:
Mother’s Name:
October 21, 1989
Cabangila, Altavas, Aklan
23yrs.old
Female
Mr. Angel T. Cawaling
Mrs. Dionella M. Cawaling
Religion
Height:
Weight:
Citizenship:
Status:
:Roman Catholic
5’6”
120 lbs
Filipino
Single
CHARACTER REFERENCES
Engr. Cecilia S. Calizo
OIC Vice President of Academic Affairs
Aklan Catholic College
ArchBishop Reyes St. Kalibo, Aklan
Tel. No. (036) 3882 or 4152
Evelyn Ilarina
Cash Department
Development Bank of the Philippines (DBP)
Kalibo Branch
Capitol Site of Kalibo, Aklan
Tel No.:(036) 2685126
Catherine Genegaling
Junior Assistant Manager (JAM2)
CLG - Collections Insurance
Banco De Oro
3/F CLG MTECH Bldg., 379 Sen Gil Puyat
Ave,. Paseo De Roxas Makati City
Tel No.: (02)8407000 loc. 38394
Cellphone #: 09175003924
PESO GROUP OF COMPANIES
Room 205 CRM III Bldg., 106 Kamias Rd.,
Central District, Quezon City
Tel no.: (02) 9227634 / 4360174
I hereby certify that all above information is definitely accurate and veritable with the best of my intelligence and
capabilities.
CLAREN M. CAWALING
Applicant