Qwest® OneFlex™ Hosted VoIP
08/2004
Contents:
•VoIP Overview
•VoIP Comparison
•Why Qwest® for VoIP?
•OneFlex™ Hosted VoIP – Overview
•OneFlex Hosted VoIP Description and Packages
•Benefits
•Technical
•Summary
VoIP - Overview
What is VoIP?
• VoIP means Voice over Internet protocol.
• VoIP is an IP application that provides real time, two-way voice
capability in IP over a broadband connection.
• Over time, VoIP may offer new products and services not
available over the legacy public switched telephone network
(PSTN).
Why VoIP?
Convergence cost savings
You can consolidate multiple traffic types, including IP, voice, video and data over
a single network.
Scalable
You have control over services - the “traditional” central switching function is
simplified.
Flexible
You receive support for a broad set of services (voice, video, messaging).
Extensible
Enables addition of new applications yet to be defined.
Standards based
IP, UDP, RTP, SIP IETF RFC 3261 thru 3265. Various compression mechanisms
(G.711, etc), soft client support.
Fundamental Shift in Perspective
Location-Centric
Communications
Individual-Centric
Communications
(Calls are placed to a physical place)
(Calls are placed to a person)
The Household Phone
The Individual
Hosted vs Premises-based VoIP
Premises-based VoIP – industry today
Equipment capital investment model:
• Requires on-site equipment management expertise and/or outsourcing.
• May be cost effective for deployments with a significant density of users per location.
• May be cost effective when existing PBX equipment is not depreciated and can be easily upgraded to support
VoIP.
• Reliability - increases redundancy requirements (cost) for sites that host VoIP services.
Hosted VoIP solution – Qwest market leader
• Low capital investment.
• Technology protection.
• Daily equipment maintenance tasks performed by the service provider.
• On-site personnel can focus on providing the best service to the end user.
• Cost effective for businesses with multiple geographically dispersed locations and a low-to-medium number of
users per location.
• Converged data and voice service from one provider with a single point of contact for trouble resolution.
• Reliable - intelligence is in the cloud.
• Provides an additional level of flexibility that may be hard to achieve with premisesbased deployment.
• Feature transparency across the entire United States.
Qwest® Uniquely Positioned for VoIP
• Early adaptor of VoIP in the long-distance backbone
• Expertise in IP
• State-of-the-art IP backbone
• Expertise in long-distance
• Expertise in local service
• Expertise in hosted applications
Qwest® OneFlex™ Hosted VoIP - Overview
•
Qwest OneFlex Hosted VoIP is an Internet protocol (IP) application that
provides real-time, two-way voice capability in IP over a broadband
connection.
•
OneFlex has an extensive set of standard features including voice mail
and find me/follow me services. A suite of browser-based applications
provides control of business communications, including find me/follow
me controls, Microsoft® Outlook® integration with click-to-call
functionality, call logs and integrated messaging. Additional features
include client billing codes and PC-based administration tools.
Qwest® OneFlex™ Hosted VoIP Packages
•
Qwest OneFlex has two package options designed to meet your
specific needs and calling patterns—a combination of local, longdistance, voice and office features.
•
The packages are OneFlex™ Office and OneFlex™ Office Enhanced.
The service works with Qwest iQ Networking™ Internet Port (formerly
known as DIA).
Qwest® OneFlex™ Hosted VoIP Packages
OneFlex Office Package
Caller ID with name
Call waiting with caller ID
Call hold
Call block
Call transfer
Call forwarding
Smart call forwarding / personal locator
Three-way calling
Do not disturb
Speed dial
Repeat dialing
Hunt groups
Electronic facsimile service
24/7 customer support
Service installation and activation
(separate nonrecurring charge (NRC))
Unlimited local and 8XX outbound calling
Unlimited on-net calling (any OneFlex
Hosted VoIP user to another OneFlex
Hosted VoIP user)
911 dialing1
OneFlex Personal Online Dashboard with:
Call logs
Contact manager
Click-to-call
Click for voice mail
Voice mail with:
•E-features
•Indicator
•One button push
Office administrator account profile
Distinctive ring
Abbreviated dialing
1Restrictions
apply
OneFlex Office Enhanced Package (includes OneFlex Office features)
Microsoft® Outlook® integration
Integrated messaging
Remote calling
Qwest® OneFlex™ Hosted VoIP Premium Features
Premium features: not included in packages (priced separately) – only available for
purchase with OneFlex Office or OneFlex Office Enhanced packages.
•
•
•
•
•
•
•
•
•
Additional basic seat with:
– Unlimited on-net calling
– OneFlex Personal Online Dashboard
– 911 dialing1
– Caller ID with name
– Distinctive ring
– Abbreviated dialing.
– Separate NRC applies to service installation and activation.
Business white and yellow pages listing
Microsoft® Outlook® integration
Integrated messaging
Personalized set up and training and on-site office administrator training2
Site survey and personalized local area network analysis
Business customer premises equipment customized to the location
Off-net calls (domestic local toll and long distance, and international)
Directory assistance (411)
1Restrictions
apply
in OneFlex Office and Office Enhanced packages with greater than
five seats per location
2Included
Emergency calling / 911
• 911 service requirements:
– You must have Qwest®-approved customer premises equipment
(CPE).
– You must have Qwest-approved IP connectivity.
– 911 calls must originate from the service installation location.
• If you do not meet these requirements you will not have access to 911
emergency service.
• If you move your IP handset within the service installation location, the
911 service may need to be reconfigured.
• Summary: Qwest will provide access to emergency 911 service at the
service installation location if you meet the 911 service requirements
shown above. If a stationary IP handset is moved, calls may not be
routed to the appropriate public service answering point (PSAP).
Qwest® OneFlex™ Hosted VoIP Benefits
•
•
•
•
•
Converged solution
– Converged voice and data service with dynamically allocated bandwidth.
Cost effective – you can:
– Reduce telephony capital expense.
– Lower move/add/change (MAC) costs.
– Minimize ongoing operations and deployment costs.
– Eliminate the need for separate voice and data networks.
– Save on long-distance and on-net calls.
Increased productivity through applications integration:
– Advanced IP-based applications.
– Personal Dashboard for communications control.
– Integration with Microsoft® Outlook®.
Scalable
– IP telephony solutions change as business changes
– Easy seasonal adaptation.
Mobility
– Telecommuters and frequent travelers have same communications
services on the road as in the office.
VoIP Requirements
LAN hardware:
•
•
•
•
•
Review of your local area network
including hardware, software, voice
services and features, network topology
Full-duplex switched 100 Mb Ethernet LAN
Category 5 or higher cabling
Adequate bandwidth for both voice and
data traffic
Must not exceed one-way latency:
-
•
•
•
IP phone to IP phone - 150 milliseconds
IP phone to gateway - 120 milliseconds
Must have low packet loss - less than 0.5
percent
Must have low jitter - less than 20
milliseconds.
Minimum number of IP addresses required
LAN VoIP awareness:
•
•
Network address translation (NAT) or port
address translation (PAT), if present, must
be VoIP/session initiation protocol (SIP)
aware
Firewalls must be VoIP aware.
LAN/WAN quality of service (QoS):
•
•
•
•
Understand QoS policy
Routers support Layer 3 type of service
(ToS) /Diffserv
Layer 2 switches support class of service
(CoS) tagging
WAN services support QoS (Optical, ATM,
Frame Relay)
New IP handsets:
•
•
•
Use in-line power (802.3af) for IP handsets
with uninterruptible power supply (UPS)
backup
Disperse analog phones throughout the
enterprise for emergency dialing
LAN infrastructure configured with
redundancy
Understand the migration path:
•
Create location-by-location migration
strategy from TDM to VoIP (dialing rules)
with minimal downtime
and customer impact
VoIP Architecture
Internet
VLAN 1
IP Handset
Customer
Ethernet Switch
iQ Internet Port Plus
Customer Router
Qwest Edge Router
(Cisco® 10K)
VLAN 2
Computer
Qwest®
IP Network
Business VoIP
Customer
Acme Packet
Session Border Controller (SBC)
Qwest
VoIP Network
Sylantro
Feature Server
IP Unity
Messaging Server
Sonus
PSTN Gateway (GSX)
TDM Local
Voice Network
(CLASS 5)
Black Phone
TDM Long
Distance Voice
Network
(CLASS 4)
VoIP Components
3
5
IP Phone
1.
2.
3.
4.
1
Dedicated
IP Access 2
VoIP
Feature
Server
IP
Network
4a
LD
4b
Local/LD
4c
IP handsets
VoIP
Dedicated IP access
Gateways
Feature server (implements Class 5 and PBX features)
VoIP gateways – three “flavors”
4a. VoIP gateways for outbound traffic to IXC network (then to ILECs via FG-D)
4b. VoIP gateways for inbound traffic from local and long-distance
4c. VoIP gateways for outbound local traffic (including 911 trunks)
5. Web-based interface for ordering, billing, configuration changes, control, etc.
Local/911
PSTN
VoIP to VoIP Call
Customer
Premises
VoIP
Feature
Server
“Call Setup” Path
IP
Network
Router/
Switch
VoIP
Gateways
Not
Involved
Customer
Premises
“Call” Path
(a.k.a ‘Media Path’)
Router/
Switch
VoIP to PSTN Call
VoIP
Feature
Server
Customer Premises / Business VoIP Customer
Local / LD Term
IP
Network
PSTN
911
411
PSTN call steps:
1. VoIP signaling / voice traffic originates on the IP handset
2. Signaling is directed to the VoIP feature server
3. Signaling / voice traffic is redirected to the PSTN
Local
Long-distance
911
411
Web Portal Management Hierarchy
Office Administrator Management Tools
Office Administrator
(Web portal)
• Secure access to office/administrative
portal provides real-time inventory of
number of stations and features by
telephone number/employee name
Corporate
HQ
• Full move, add, change, delete (MACD)
capability
Regional
Office
#1
Regional
Office
#50
• Monthly call detail report (CDR), by
account, office, employee.
User Portal
• Outlook integration
End Users
Temp Users
Contractors
Other
• Find me / follow me
• Inbound, outbound and missed calls log
• Click to dial
End-User Web Portals
(for office end users)
Note: Office Administrators have equal access privileges
• Call treatment groups
• Address book
User Web Portal
•Check voice mail
Click on <individual
voice mail message>
•Check call log
Click on <“My Calls”
tab>
•Configure My Assistant
Click on <“My
Assistant”>
•Configure My Settings
Click on <“My
Settings”>
•Activate Reach Me
features
Click inside <“Reach
Me” box display>
Qwest® OneFlex™ Hosted VoIP Summary
•
Single “national” service provider solution
•
Cost effective – true voice, video and data convergence – can:
•
–
Reduce telephony capital expense
–
Lower MAC costs
–
Eliminate the need for separate voice and data networks
–
Save on long-distance and on-net calls
Increased productivity via applications integration, including:
–
Dial tone, voice messaging, instant messaging, PSTN access, e-mail integration, and
personal dashboard for communications control
•
Inherent IP resiliency
•
Standards based
•
Scalable
•
Flexible
•
Extensible
All trademarks are the property of their respective companies.
OneFlex Hosted VoIP is available to customers in select areas across the continental U.S., with new
locations being added. Minimum one-year term commitment required. Early termination charges may
apply. Monthly charge and activation fee based on configuration selected. Long-distance and local toll
charges are additional. International charges are additional and vary. Listed rates do not include
taxes, incremental charges and surcharges. Separately purchased equipment and Internet access
compatible with the service are required. Call for availability and complete details.