Anitra Polk-Davis
3121 Scotch Moss Court
Charlotte, NC 28269
(704) 493-5902
apolkdavis@hotmail.com
OBJECTIVE
To obtain a career position with potential for growth that will utilize my experience
as an Office Manager/Coordinator, Collection/Billing Specialist.
EDUCATION
 Regency Beauty Institute - Charlotte
 Strayer University - Charlotte
EXPERIENCE
Sprint Nextel Corporation
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NC Cosmetology License
Feb 2012-Dec 2012
Bachelors of Business Administration Jan 13-2017
Early Device Queue Technical Support Representative
Provide in-bound call support for customers primarily in the first 45 days of purchase of the new
service or equipment. Calls can be routine in nature to complex customer billing questions with
the objective of providing resolution to the customer's problems/questions in one call.
Additionally, in this customer facing role we identify opportunities to upgrade service for data
lines, upgrade texting plans, add lines or extend contracts on other devices, as well as provide
basic and advanced troubleshooting.
As we talk with the customer to understand their problem, we used multiple screens and resources
via computer to resolve their issues in a friendly and professional manner, documenting their
issue and recommended solution.
Customers have varying degrees of knowledge regarding their device activation, plan type, new
device functionality and billing or account questions.
The incumbent will answer questions regarding company products and determine the status of
returns, repairs, replacements, orders, delivery schedules, etc. It is also necessary to troubleshoot
basic questions with 3rd party applications such as Face book, G-mail and Twitter.
We identify problem area(s) and guide the customer through a step by step process to resolve
their technical problem/concern as well as provide education to the customer as it relates to their
account. This Technical Support Representative is expected to anticipate customer's needs and
pro-actively reduce additional call, and provide a perfect finish for customer satisfaction.
Charlotte Mecklenburg School Systems Textbook Audit Inventory Technician
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Jun 11-Feb 12
Dec 09-Jun 11
To assist in the execution and maintenance of inventory management processes and inventory
audit processes.
To visit sites, interview staff, and report findings to Senior Staff for school and department
inventory procedures and inventory accuracy.
Publish audit findings and corrective action reports to Senior Staff.
Conduct follow up audits school, department or warehouse.
Interact with department heads, principals, textbook contacts, curriculum partners.
Hold classes teaching principals and contacts how to order textbooks for every enrolled student in
advance of the upcoming school calendar year.
Charlotte, Eye, Ear, Nose & Throat (CEENTA) Regional Office Manager
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To interview, hire and train as needed in conjunction with HR and
training department.
Performance appraisals completed and forwarded to HR on time.
Check on MD’s and staff to address concerns of the day and plan ahead for
the next day or week. Review errors received with staff - provide training as needed.
Daily management of Notify MD, Patient tracker.
Verify cash box and complete logs, assuring batches are closed, bank
deposit is completed and verified to batch transmittal.
Order necessary supplies - monitoring ordering from staff.
Monitor E-time - keeping overtime to a minimum.
Monitor and maintain the waiting room throughout the day and handle patient concerns
Plan monthly staff meetings and lunches and coverage as needed.
Monitor OSHA logs while overseeing general maintenance and
cleaning of interior and exterior of building.
Review and approve all invoices for your Regional office.
Charlotte, Eye, Ear, Nose & Throat (CEENTA) Collection Specialist
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Aug 09-Feb 10
Aug 05-Aug 08
Inbound/Outbound phone calls (call center environment).
Data Entry.
Expedite credit card payments by phone for patients.
Forward patient account balances $499/under over 120-days to outside collection agency and
forward patient account balances $500/above to attorney’s office.
Establish payment plans and monitoring monthly arrangements to ensure that financial
obligations are met.
Mailing statement/collection letters.
Work closely with insurance/billing department to resubmit claims.
SPECIALIZED TRAINING
Management
Payroll
E-Time
Medical Manager
Ten-Key
Quicken
Medflow
Groupcast
PeopleSoft
Brightree
REFERENCES
Available upon request
Microsoft Excel
Microsoft Word/Office
Medisoft
Medisoft Advanced Accounting
Payor Path
QSI
Docuware
Web based software programs