HiP Culture:
Your Key To Freedom In
Business
My Heretical Idea
You deserve to be:
What is Culture?
It is
 the behaviours
 the incentives
 the symbols and
 the systems
that reveal the values of the organization
HiP Culture = “Nice” Culture
A HiP Culture Will Have Greater…
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Speed
Accountability
Rigour
Simplicity
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Collaboration
Attractiveness
Innovation
Productivity
Prospects/
Customers
Culture
Potential
Employees
Suppliers
With Growth Comes Chaos
C
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m
p
l
e
x
i
t
y
Mistakes
and chaos
R
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k
S
t
a
r
%
Growth
With Growth Comes Chaos
R
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c
k
C
o
m
p
l
e
x
i
t
y
S
t
a
r
%
Growth
Flight Risk:
24%
Up for grabs
Staying
76%
23%
Payroll $ Wasted
Shrinking Labour Market:
Perceptions of Integrity
Engagement
Disengaged 70%
Engaged 30%
Top 24 Comparison
Revenue Growth
Employment
Growth
Stock Price Growth
Profit Growth
Performance
Enhancing Culture
682%
282%
901%
756%
Non-Performance
Enhancing Culture
166%
36%
74%
1%
The Cost of Average...
As compared to “non-producers”:
Unskilled
Average =19% more output
Superior = 38% more
Skilled
Average = 32% more
Superior=64% more
Mgmt/Professionals
Average = 49% more
Superior= 96% more
The Cost of Average...
Salary
Point
spread
# in
category
Cost
Unskilled
$24,000
.19
4
$18,240
Skilled
$35,000
.32
3
$33,600
Mgmt/Prof $60,000
.48
2
$57,600
$109,440
Quality of Life
S
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N
Bystander
Champion
Victim
Rookie
ENGAGEMENT
3 Happiest Events
Quality of Life
Appreciation
Purpose
Congruency
Mastery
Challenge
Contribution
Connection
warrencoughlin.com/cool-tools
Decisions &
Actions
Questions
Beliefs and Values
Experience, Education, Environment
The Path
Assess
Define
1
Execute
2
Monitor/
Refine
3
4
Assess
1
Objective
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Understand state of culture
Learn the source of messaging
Assess receptivity to change
Benchmark
Avoid “another initiative that will die”
syndrome
• Go/No Go
Q1: Your Limits
Q2: What Are The Unwritten
Rules
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Meeting discipline
(in)Formality
Accountability
Customer relations
Dealing with change
Systems
Dress
Hours
Work life balance
Quality Standards
…
Q3: What Priorities Do You
Communicate?
What Are Your Defining Stories?
Is That HiP?
Option 1: Consultants
Option 2: Assess and Impact
Assess
Define
1
2
Pick Your Principles
Values-driven
Performance Marketing
Event Planning
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Results driven
Innovation
Leadership
Team
Communication
Pride
Gratitude
Fun
Trust
Relationships
Positivity
Dedication
Values-driven
Behaviours Reflect Values
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Harmony => Avoid “tough” conversations
Authenticity => Only sell what’s right
Customer focus => seek input of front line
Accountability => Ask for and follow up on
commitments
• Sucking up => favouritism unrelated to
performance or potential
• Discipline/Focus => Saying no
Values Definitions
Values-driven
Values Hierarchy
Assess
Define
1
Execute
2
3
2 Approaches
Announce and Then Build
• Awesome for small
• Sustains momentum
• Engages team in build
• Allows for growth
Build and Then Announce
• Alignment exists pre launch
• Shows seriousness
• Communications and mgmt
are coordinated
BUT
• Inconsistent systems,
symbols and incentives
• Must exhibit new values
while building them
BUT
• Long lag time
• Lack of ongoing
engagement
• Can become a “task”
Incentives
• Beware unintended
incentives & consequences
• Not just $:
– Security
– Recognition
– Quality work
– Remove “crappy” work
– Perks
• What’s “punished” (or not)
Systems
Symbols
Discuss
Investigate
Recognize Values Lived
Record
Recognition
Culture Hacking
Take On A “Help The World” Program
Peer Bulletin Board
Real Time Feedback
Energizer Rituals
Why So Serious?
Hire/Fire on Culture
Raising The Game
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Education Investment
Book of the month
Coach for the team
Empty chair in meetings
Involve team in hiring
Cross-dep’tal initiatives
Workations
Each employee
interacts w. customers
• Senior people have
“shifts” for Q&A
• Pet project time
• 1x/month community
project
• “Support a dream”
• Anniversary yearbooks
• Monday
Breakfast/Friday drinks
Assess
Define
1
Execute
2
Monitor/
Refine
3
4