Morale and Welfare
Presentation to
(date)
Commodore Mark B. Watson
DGMWS
Agenda
•
•
•
•
Introduction
Organization and background
Vision
Programs, services, and initiatives
2
Defence Team – Morale & Welfare
• Approximately 4,000 “Staff of the Non-Public Funds,
Canadian Forces”
– Number increases due to casual employment, esp. in summer
– 1,781 full time, 777 part time, 1,004 casual,
436 temporary staff
– 42% CAF affiliation (Retired and/or Family)
• 206 Canadian Armed Forces members
• 153 National Defence public servants
• 1,000 at Military Family Resource Centres (locally
employed)
• Plus many, many volunteers
3
Defence Team – Morale & Welfare
CFMWS
4,000 to 5,000 Employees
Canadian Coast Guard
4,500
Canadian Security Intelligence Service (CSIS)
3,311
Citi Bank
5,000
Nav Canada
5,000
4
Organizational View
5
NPP Governance
• Full governance assigned to CDS
• Authorities delegated to DGMWS as Managing
Director of NPP
• NPP Board serves as an advisory board:
–
–
–
–
Provides stakeholder input to CDS
Strategic plans, policies and direction
NPP investments
Approval of audited financial statements
• NPP Board and AFC engagement is key
– NPP is a “Chain of Command” responsibility
6
Operational Funding
$4.09M
(FY 14/15)
7
NPP / Public Financial Components
NPP Financial Component
Public Financial Component
FY 2014/15
NPP Net Worth $705M
FY 2014/15
Public Funding $128M
$25M
$17M
$54M
$121M
$9M
$92M
Base / Wing Fund
/ Reserve
Messes
$22M
$27M
$70M
CANEX
$396M
SISIP Financial
CFCF & CFMWS
CFPAF
DCSM
MFRC Core Funding C108
Public Responsibility to NPP/ASD Programs C109
CEM
My Vision
Make CFMWS one of the strongest military Morale and Welfare
organizations in the Western world by providing programs that
provide widest possible benefits to the greatest number of
serving and former service personnel and their families:
One Community, One Million Strong
9
One Community, One Million Strong
Families of
Serving
Members
11%
Former
Members
43%
Serving
Members
(Reg. & Res.)
9%
Other Eligible
Members
11%
Serving Members (Reg. & Res.) 130K
Families of Serving Members 144K
Dependants
of Former
Members
26%
Former Members 595K
Dependants of Former Members 350K
Other Eligible Members 150K
> 1 MILLION
10
Morale and Welfare Services Directory
Answers one simple question: What services are available to YOU?
Choose the description that best
matches you from the list of
categories.
View the full catalogue of CFMWS
services that may benefit you and
follow the links to learn more.
Visit: www.cfmws.com/YourServices
11
PSP by the numbers
Fitness
Recreation and Speciality Interest
• 94,527 FORCE evaluations (as of 31 March 2014)
• 8 Regional Adapted Fitness Specialists supporting
over 500 JPSU clients
• 6,000+ Recreation activities
Human Performance
• 100,000+ Recreation participants
• 325 DND facilities involved
• 1,534 CAF Personnel took part in the development
and validation of FORCE
• Nearly 5,000 surveys administered to better
understand what could help CAF Personnel get more
active
Messes
Health Promotion
• 250,000 readers
• 3,900 courses offered
• 23,600 participants
Sports
• Over 20,000 Intersection sport competitors
• 91 Regional competitions – 3,500+ competitors
• 18 National competitions – 1,800 competitors
• 175 Reg Forces Messes
• 280 Res Forces Messes
Newspapers
• 85,000 copies distributed
Golf
• 14 locations across Canada
Community Gateway Website
• 139,000+ monthly visits
• 328,000+ page views
12
PSP – FORCE
Visit: www.cfmws.com/forceprogram
13
PSP – DFIT.CA
Proposed Reactive Interface and Mobile Site
(Coming in Fall 2015)
• Focus on fitness
required for
operations
• Exercise Prescription
for FORCE
Evaluation
14
PSP Specialty Interest Activities
Access to:
• Golf: 14 locations across Canada
and 7 social clubs using civilian courses
• Marinas and Sailing: 8 locations
• Campgrounds & Cabins: 5 locations
• Rod and Gun Clubs: 7 locations across Canada
• Horseback Riding: 4 locations across Canada
• Curling: 7 locations across Canada
• Skeet Shooting: 5 locations across Canada
www.cfmws.com/en/AboutUs/PSP/specialtyinterest
15
Commercial Services
SISIP Financial
A Holistic approach to Financial Services
• Term life insurance plans – No exclusions for war, dangerous occupations, hobbies, volunteer
activities or sports: 139,971 lives insured under SISIP plans ($29.307B in coverage, $43.3M paid to beneficiaries);
• Long Term Disability (LTD) – Includes the Vocational Rehabilitation Program (VRP): 92,465 members
protected under LTD ($176.75M paid out when combined with the VRP)
• Accidental Dismemberment Insurance Plan – Covers injuries or illness attributable to military service;
• SISIP Travel Insurance – 10% savings to all eligible members for emergency medical coverage, trip
cancellation, baggage protection, 24/7 assistance and much more;
• Financial Planning – Personalized recommendations, investment advice to assist clients in achieving
their financial goals. As of 30 April 2015:
– 7,926 FundEX clients, Money Under Management (MUM) – $378.5M
– 3,045 Group Retirement Savings Plan clients, MUM – $136.8M
– 251 Canadian Armed Forces Savings Plan members, contributing $292K per year, since NOV 2014;
• Financial Counselling – Free, confidential support providing solutions for various financial issues,
access to loans, grants and other Support Our Troops programs; and
• Personal Financial Management Education – Courses for recruits and officer cadets.
16
Commercial Services
SISIP Financial
Comparative costs:
SISIP Financial
Industry Standard
Financial Planning
(No commission)
• No fee option since
1 JAN 2015
• $6 - $12/month (depending
on rank), includes e-filing one
basic income tax return
• Approximately $100/hour 1 or 1%
- 3% of assets under
management2
• $59 for one basic income tax
return3
Financial Counselling
(Confidential)
• Free
• Approximately $1204 / session or
enrollment
• Fee of 15% of total debt +
monthly charge of $50 +
cancellation fee5
Term Life Insurance
($100,000 in coverage / 25 year
old male / non-smoker)
• $6/month
• Varies $11 - $13 /month6
1
CBC News (April 2012) / MoneySense Magazine (October 2012)
2
moneysense.ca – Where to find a fee-only Financial Planner
3
H&R Block
4
Credit Canada
5
debtfreesolutions.ca – Consumer Credit Counselling sample
contract
6
Compulife Software Inc.
17
Commercial Services
SISIP Financial
Life insurance plan advantages:
Industry Standard
SISIP Financial
No exclusion for war risk
May be excluded or declined
No exclusions for dangerous occupations, hobbies,
volunteer activities and/or sports
Some or all may be excluded or increase in
premium
Less stringent medical underwriting
Lengthy medical required
No medical required to convert insurance after release
(If done within 60 days of release)
Not available
Includes Accidental Dismemberment clause
Cost to purchase
Free coverage for Dependent Life of $10,000
Cost to purchase
18
Commercial Services
CANEX
• CANEX.ca launched (2014)
• Operates 39 Outlets on Bases/Wings across Canada
–
–
–
–
–
10 Retail
8 SuperMarts (2 with petroleum)
18 ExpressMarts (5 with petroleum)
2 Grocery
1 LiquorMart
• Sales of $130M in FY 13/14
• Over 3.95M customer transactions annually
• 180 Concessions offering additional goods/services
19
Commercial Services
•
CANEX
CANEX.ca – Delivering a consistent and familiar shopping experience
̶ Featuring Pride of Association Kit Shop merchandise, Military affinity products & programs
and brand name merchandise with extended aisle (certain categories)
̶ Free shipping (with exceptions) and flexible options
̶ Soon to be available the “CANEX No Interest Credit Plan”
̶ Mobile friendly
•
TACTIX Boutiques with Kit Shops
and Pride of Association merchandise
̶ Elite line of clothing and accoutrements
•
No Interest Credit Plan:
̶ 12, 24 or 36 month plans (No money down, not even the taxes),
12 month payment plan: no hidden handling or administration fees
(24 months: 2% ; 36 months: 3%)
•
National vendor partnerships:
̶ Tim Hortons, ARAMARK (Food Services), OK Tire, Pizza Pizza, Subway
20
Commercial Services
CANEX
• Tim Hortons Kiosks: A partnership for 20 years – with 19 new locations to
roll out over the coming years
• The Personal Home & Auto Insurance: Coverage that fits your way of life.
− Home: All policies include $5K coverage for military kit; $3K coverage for
personal belongings while deployed outside Canada. Military Renters
coverage for DND controlled quarters
− Auto: Accident-Free Protection, Loyalty Savings (up to 7%), Winter Tire
Discount (5% off premium), Students Rates, RV’s and more
− Portability: If you should move, are transferred or retire within Canada
• Home Heating Oil Rebate Program: Discounts on regular delivered price of
home heating oil – Participants save up to 8 cents per litre
21
Joint Personnel Support Unit (JPSU)
Mission
Through an integrated and individual-centric service delivery model, to
ensure the coordination and facilitation of standardized, high quality,
consistent personal and administrative support during all phases of
recovery, rehabilitation, and reintegration on return to service or
transition following release, for all injured and ill Canadian Armed
Forces personnel and former personnel, their families and the families
of the deceased.
Ottawa
22
Joint Personnel Support Unit (JPSU)
24 Integrated Personnel Support Centres across Canada:
•
•
Personnel support through multi-disciplinary staff and linkages to VAC, SISIP
Financial, PSP, MFRC and Base/Wing agencies
Responsive to Commanding Officers
Return to Duty Program: Total accumulated Return to Duty is 1474
personnel. To date, 334 personnel have been returned to full time duty, and 828
personnel have been assisted in their transition. National Return to Duty
averages: approximately 22% (FY 2014-2015)
Casualty Administration and Advocacy: Home adaptations/special needs
equipment, vehicle adaptations, home assistance ; Assistance through Funds
Peer Support: Operational Stress Injury Social Support (OSISS), Soldier On,
Injured Soldier Network, Helping Others by Providing Empathy (HOPE)
Outreach & Education: Average 100 briefings a month across the country,
training of approx 1,100 Designated Assistants per year
23
Joint Personnel Support Unit (JPSU)
Personnel currently being tracked by JPSU
Posted
Supported (not
posted)
Posted to JPSU
Supported by JPSU
(but not posted)
1,678
4,144
Total
5,822
24
Transition Services
• National Coordination of all Career Transition activities:
–
–
–
–
–
•
Second Career Assistance Network seminars,
Medical seminars, Long Term Planning seminars
Career Transition Workshops
Transition support and programs specific to ill & injured,
Publications/tools that support transition counselling.
Liaise with other organizations: VAC, ESDC, PS Commission, SISIP-LTD & VRP, Industry,
Academia, Accreditation bodies and others.
Canada Company – Military Employment Transition (MET) Program
A one-stop self-directed web-portal for all things related to transition for serving and
retired military members. Serving as a bridge between business and community leaders
and the CAF/VAC. Includes Corporate Canada employers, Entrepreneurship, Education,
Franchising opportunities and transition tools for members and employers.
137 Military Friendly employers, such as Amazon, BMO Financial Group,
CN, Coca-Cola Canada, Royal Bank of Canada, Shell Canada, Sobeys Inc., Suncor
Energy, Etc.
25
Transition Services
•
Prince’s Charities-Operation Entrepreneur: Based In Business (BIB) with Memorial
University, Enactus and Canadian Youth Business Foundation
•
Prospect: Forces @ Work: Sustainable Job Placement Pilot Project
•
H2H: Helmets to Hardhats
•
Association of Canadian Community Colleges (ACCC)
•
The Canadian Franchise Association: Military Veterans Program
•
Forum for International Trade Training (FITT)
In addition to previously mentioned programs and services, the following
are specifically for ill and injured members of the Reg and Res force:
•
Vocational Rehabilitation Program – Serving Members (VRPSM)
•
Priority Hiring – Public Service
•
Integrated Transition Plan
26
National Military Cemetery
• Serving and Former Regular Force and Primary
Reserve Members
• One additional family
member allowed in plot
• May apply for
entry without further
obligation
• Pre-arrangement services available
27
Military Family Services
To contribute to the well-being of military families, enabling
a mission-ready force that protects Canadians and Canadian
interests across the country and around the world.
Military Family Services manages:
• Military Family Services Program, including funding and oversight
of Military Family Resource Centres
• Family Information Line and www.familyforce.ca
• Children’s Education Management – education compensation and
benefit entitlements, access to Canadian Armed Forces overseas
schools and guidance counseling services
28
Military Family Services
Support for serving members (Regular and Reserve) and their
families who face issues that arise due to conditions of
service (i.e. mobility, separation, risk)
• Mental health support
• Community integration
• Child care
• Transition support
• Access to health care
• Education transitions
• Spousal employment
• Special needs of loved ones
29
Military Family Services
Military Family Resource Centres – On Base, In Person
• 32 in Canada, with programs and services in the United States and Europe
• Third party, non-profit organizations located on Bases/Wings/Units or through
outreach programs
• Provide services in both official languages
Family Information Line (FIL) – Informed, Connected and Supported
• 1-800-866-4546 – Now 24/7 service, confidential, bilingual, information and
supportive counselling
• 1,553 calls made to the FIL, 1,427 calls to the automated system that has
deployment information (2014)
www.FamilyForce.ca – For and about Canadian military families
• A portal to all MFRCs for local information, useful general information of
interest to all Canadian military families
• 396,182 visits to the FamilyForce site (2014)
30
Military Family Members (2014)
CANADA
52,413
115,320
62,907
-3.9%
families
family members
children
change, 2008-14
EUROPE
438
1,162
29.5%
families
family members
children
USA
662
1,228
53.6%
families
family members
children
Nb: Stats do not include several
populations which fall within MFS
population served, including
children over 19 years, parents of
CAF personnel and relatives.
31
Support Our Troops Programs
• Military Families Fund
− > 2,000 members annually receive individual/program support
• Soldier On Fund
− Physical fitness supported for > 1,000 ill/injured members
• Hospital Comforts Fund
− ~300 serving members annually receive support in hospital
• Operation Santa Claus
− Deployed members (~2,600) receive a holiday gift package
• Boomer’s Legacy
− “Helping our Soldiers Help Others” at home and abroad
• Natasha’s Wood Fund
32
Support Our Troops Program
Examples:
•
Army Run: Generated almost $1M in funds for the MFF and Soldier On during the
past 4 years (2011-2014)
•
Graham Group Charity Golf Tournament: Golf tournament generated almost
$200K for the MFF (2011-2014)
•
Royal Canadian Mint – Highway of Heroes Collector Coin: Operated two coin
campaigns to highlight the CAF and the sacrifices of military members and their
families, collectively generated $200K for the MFF.
•
Honourable PM Stephen Harper – History of Hockey book:
Released Fall 2013, all proceeds to MFF.
•
Winnipeg Jets True North Foundation: Will donate $75K to the MFF/Soldier On
yearly for the next 10 years.
•
Canadian Tire Corporation: Donated $150K in sports equipment to support
Base/Wing Recreation Programs
33
Soldier On Fund
• Supports former and currently serving members with a mental or
physical injury/illness to adopt an active lifestyle through sport and
recreation
• Over $2.3M has been disbursed to provide access to equipment,
training and events allowing participants to:
– learn a new sport such as skiing, horseback riding, fly fishing, and kayaking;
– train with and compete against soldiers with similar injuries and illnesses from
other nations; and
– push their physical and mental limits through participation in regional and
national sporting events.
• $3.5M has been raised by donations from Canadians, corporations
and other organizations
34
Soldier On Participation
1,040 Total members supported by Soldier On
1200
1000
25%
18%
800
600
12%
400
13%
200
82%
75%
13/14
Oct-14
88%
87%
0
07/09
09/10
10/11
Serving
11/12
12/13
Retired
35
Soldier On Program
Events 2015
• Soldier On National Ski Camp (Mt Washington, BC) – Feb
• 3rd Annual Allied Winter Sports Camp (Whistler, BC) – Feb
• Saddle Up Soldier On – RCMP (Ottawa, ON) – May
• Soldier On Multi-sport Camp (Esquimalt, BC) – May
• Soldier On National Golf Camp (GTA, ON) – May
• UK Help for Heroes Big Battle Field Bike Ride (FRA/UK) – Jun
• Soldier On National Fishing Camp (New Brunswick) – Jun
• St Andrews Legacy Golf (Scotland) – May/Jul/Aug
• Soldier On Range Camp (Meaford, ON) – Sep
• Canada Army Run (Ottawa, ON) – Sep
• Soldier On Trek (AB/BC) – Oct
• Soldier On Scuba (Halifax, NS) – Nov
36
SOT Summer Camps
• The SOT Summer Camps provide an opportunity for children
of military families to escape from the stressors of military
life, with priority given to children of deployed personnel.
• In summer 2014, more than 570 children of military members
enjoyed a complimentary week at Camp Maple Leaf, Muskoka
Woods, and other camps across the country.
• The Military Families Fund has underwritten the cost of camp
registrations.
• 2015 camp registration is now open.
37
Vacations for Veterans Program
• Launched in January 2012
• Program is available to CAF members (former and currently
serving) who have sustained an injury or illness while serving
in a Special Duty Area/Operation and who are in receipt of a
VAC benefit as a result.
• Eligible members may apply for 1-week of accommodation at
one of Shell Vacations Club’s 26 properties in Canada, the US
and Mexico.
• Annually, more than 40 CAF members/families benefit from
this program.
38
NPP Outreach
• SOT programs / funds attracting significant contributions
from Canadians
– Individual donations of dollars and products / services
– Proceeds from third party events
– Contributions from events / campaigns held by charitable organizations
• e.g.: True Patriot Love, Canada Company and Wounded Warrior
• As number and complexity of events increases
– There are greater demands for DND/CAF support
– There is little adherence to policy provisions and
– There are diminishing efforts to align with CAF priorities
• Some external organizations competing with internal
NPP “charities”
39
SOT Program / Third Party Outreach
DGMWS is the CAF OPI:
• Registering organizational events
• Coordinating to avoid duplication and scheduling conflicts
• Assisting in staffing requests for public support, military
equipment and/or personnel
• Approving the use of any official logos and/or images within
their promotional materials
• Assisting with senior CAF representation at key events
• Concluding MOUs for complex relationships/partnerships
• Providing feedback on the success of donations
40
Canadian Defence Community
Banking Program (CDCB)
Key relationship with BMO, Bank of Montreal
• Personal Banking: Saves the current 10,000 members approximately
$1 million in banking fees every year
• Customized Mortgage Plans and Student Line of Credit:
Highly competitive rates
• ABM/ATM: Over 900 branches and 2681 ATMs across Canada so that you
can easily receive uninterrupted service as you move
• SOT MasterCard: Contributed over $200,000 to morale and welfare
programs and services since the inception of the Program
• Student Line of Credit: For post-secondary education
• Sponsorship: Army Run and many local programs
41
Canadian Defence Community
Banking Program (CDCB)
The following is a comparison of similar banking programs available in Canada.
Comparative costs:
CDCB Performance Plan
Industry Standard
$5.45/month
Varies from $11.95 to $14.95 /
month depending of the
institution
2 free months
None
Fee waived with $3000 minimum
balance
Fee waived with $3000-$4000
minimum balance depending of
the institution
Unlimited transactions
Unlimited transactions
Earn Air Miles
None
Source: www.fcac-acfc.gc.ca/eng/resources/publications/banking/
42
CF Appreciation Program
• Official discount program of the CF
• Members can save at more than 26,000 locations
locally, nationally and worldwide
• Travel and leisure / Everyday discounts
Visit: www.cfappreciation.ca
43
CF Appreciation Program
CF R&R Club:
• Linked to US Armed Forces
Vacation Club
• Linked to Gov Rewards and
International Cruise Excursions
• Access to 3,500 accommodations
in 80 countries starting at $369
USD per week
• Access to cruise lines, airlines, and
3,000 US golf courses at
guaranteed low prices.
44
CF Appreciation Program
CF R&R Club – Examples:
Silver Lake Resort,
Kissimmee, Florida
7 nights/$369 USD
Barnsdale Country Club
Rutland, England
7 nights/$369 USD
Wyndham Ka'eo Kai
Kauai, Hawaii
7 nights/$369 USD
Visit: www.cfappreciation.ca
45
CFOne Card
• Confirms that an individual is a member
of our One Community – One Million Strong
• Provides access to MW programs, services and facilities
• Over 138,000 CFOne Cards issued
Multi-phased approach
• Phase 1: (22 Oct 13) access to the CANEX Loyalty Program and CF
Appreciation Program
• Future Phases: expanded to include access to select PSP programs
and services; administration of mess fees, access to clubs and
activities, as well as other MW services.
46
CFOne Card Benefits
CANEX Rewards Program
• Easier to earn and redeem points
• Points balance printed on receipt
• Redeem points directly in-store
CF Appreciation Program
• Discounts and savings at thousands of industry partners
at locations locally, nationally and internationally
• Access to R&R Club which includes:
– Armed Forces Vacation Club
– Gov Vacation Rewards
– Anderson Vacation
47
Questions?
48