DEP315
Microsoft’s
Windows Server 2003
Worldwide Deployment
Nathan Muggli
Sr Systems Engineer
Operations and Technology Group (OTG)
Microsoft Corporation
Agenda
Global Operations and Technology Priorities
Worldwide IT Environment
IT Organization and Operations Support Strategy
Deployment Planning
Windows 2000 Deployment Lessons Learned
Problem Management and Support Issues
Windows Server 2003 Feature Flex
Windows Server 2003 Deployment Lessons Learned
Global Operations Priorities
Be Microsoft's first and best customer
Provide thought leadership
Set a coordinated IT strategy
Run a world-class utility
Microsoft’s Worldwide IT
72,000 mailboxes
110 Exchange
Messaging
Servers
150,000+ PCs
>7,000 servers
Stockholm
Canyon Park,
Redmond
Chicago
Silicon Valley
Los Colinas
>400 apps
26M voice calls
per month
50K employees
5K contractors
17K vendors
Dublin Benelux
Munich
TVP
Les Ulis
Milan
Madrid
Chofu & Otemachi
Charlotte
Dubai
Singapore
400+
supported
MS sites
worldwide
Sao Paulo
Johannesburg
4.5M+ e-mail messages
per day internally
Sydney
How Are We Organized?
Centralized IT operations
Reduced operation costs,
38% lower than distributed – Gartner1
Required for effective standardization
Regional representation
Account Managers are the “Face” of IT in regions
Provides understanding of local business and cultural
issues
Allows for local accountability and involvement with
the business – links IT service levels directly to
localized business drivers
ASDDT
ISS (T3)
DC OPS (T2)
Regional
OPS
Internal
Helpdesk
Hot fixes
Regions
Developers
Escalations
Global
Operations
PG
Problem Management
Break-Fix
Data Center Service Offerings
SO1
SO2
SO3
LAN Services
Asset management
Application support and
monitoring
Backup/archive
Core technology ops
Content
OS platform support
HW support
Asset management
Application support and
monitoring
Core technology ops
Content
Application support and
monitoring
Content
Asset management
Core technology ops
HW support
Backup/archive
Backup/archive
Reactive support
Signed SLAs
LAN/WAN services
LAN/WAN services
LAN/WAN services
Power, cooling
Power, cooling
Power, cooling
Windows Code Flow
Windows Product Group
Operations and Technology
Group
TESTING
Windows
Development
NTDev Domain
Computer
Systems
Engineering
Main Production Forest Domain Controllers
PRE-PRODUCTION
Infrastructure -
WinDeploy Forest
WINS, DHCP, DNS,
File, Print
Line of Business Exchange, SQL, SAP, IIS
Milestone
Declared!
2 Days
5 Days
3 Days
21 Days+
Test & Pilot
How We Brought New Code Into Production
Gold: Current Corporate Standard In Production Environment
Silver: Proposed change to Corporate Standard (Beta)
Bronze: Proposed changes not ready for production use (Alpha)
Test
Environment
Bronze
Production
Environment
Silver
Gold
Deployment Methods
Global Operations Installation Options
ITG Golden
Master
Bootable CDROM
Data Distribution
Server
Upgrade or Clean
Install
Upgrade or
clean install
Upgrade or
clean install
Upgrade or clean
install
Required Hardware
Network
connectivity
CD-ROM drive
Network
connectivity
Windows 2000
server required?
Upgrades –Yes,
Clean installs –
No
Upgrades – Yes,
Clean installs –
No
Upgrades – Yes,
Clean installs –
No
User interaction
requirements
Minimal for
upgrades; more
for clean
installation
Minimal for
upgrades; more
for clean
installation
Minimal for
upgrades; more
for clean
installation
Support Issues
Measuring impact of infrastructure changes
Major upgrades are communicated often and
widely
Mitigated Issues by early identification and
publicity
Global Web page
Help desk Knowledge Base articles
Broadcasting known issues in rollout emails
Global Operations
Active Directory Overview
Corp.Microsoft.Com
SouthPacific
Redmond
NorthAmerica SouthAmerica
Europe
Africa
Fareast
MiddleEast
Feature Flex
Create Replica from Media
Reduced slow bandwidth site replication
from days to hours
DC Rename
90% global DCs renamed over the last
two years
Single Instance Storage
smaller .Dit file size
Better performance analysis capabilities
64bit servers deployed in production
demo
Ultrasound
FRS Monitoring
demo
Server Perf
Server diagnostics
Active Directory Facts
215 Domain Controllers worldwide
122 Active Directory Sites
Dit file size for Non-GC in Redmond is
8.1gb (9.0gb for Redmond GC)
Redmond Object Count
683,000 Objects
Forest Functional Mode
Linked Value Replication
Reduces chance of “lost updates”
Reduces network bandwidth for group updates
Cross Forest Trust
Increased Security between forests
Improved KCC topology scaling
Domain Rename
Forest Functional Mode
Process
Private Network
Production
Step1
Corp
SouthAmerica NorthAmerica
Corp
Step3
SouthAmerica (WDM)
NorthAmerica
Redmond (WDM)
Step1
Step1
Step1
Redmond
Step2
WFM
Best Practices
Monitoring, Monitoring, Monitoring
Historical performance data collection is
required
In place upgrades still work best for ITG
Platform standardization
Hardware and Software
Maintaining current patch levels for known
issues
Close collaboration between support teams
is key to issue management
Summary
Microsoft runs its global operations on
Windows Server 2003
Multi-forest benefits
Administration benefits
Performance benefits
Ask The Experts
Get Your Questions Answered
I will be available in the ATE area after
this session
Suggested Reading And Resources
The tools you need to put technology to work!
TITLE
Available
Microsoft® Windows® Server 2003
TCP/IP Protocols and Services
Technical Reference Kit
Today
Active Directory® for
Microsoft® Windows® Server 2003
Technical Reference
Today
General Operations Strategy
Worldwide remote support resources sit together in
common area (DCOps, NetOps, TelOps)
Common Tools Console designed to give global
break/fix view across different disciplines and allow
correlation
Very strong incentive to solve issues remotely; all
escalations to local Site Services other than
hardware problems are considered a failure.
Community Resources
Community Resources
http://www.microsoft.com/communities/default.mspx
Most Valuable Professional (MVP)
http://www.mvp.support.microsoft.com/
Newsgroups
Converse online with Microsoft Newsgroups, including Worldwide
http://www.microsoft.com/communities/newsgroups/default.mspx
User Groups
Meet and learn with your peers
http://www.microsoft.com/communities/usergroups/default.mspx
evaluations
© 2003 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.